Really tough repair job on 2017 challenger scat pack that ran into some issues. Customer service…read morewas great. Helpful team took care of me

Took my son's car in for an oil change and to get AC diagnosed and repaired. They quoted a price,…read morebut upon pickup it was quite a bit more. They recharged the Freon, but there was a leak, so it stayed cooled for about 24 hours. I have called three different times to speak with someone about price discrepancy, I have been told district manager will call me back. Weeks go by and nothing but crickets.

I took my car and have my brakes , looked at I was not having any problems with them , no squeaking…read more, no rubbing , nothing I was just trying to be proactive , the mechanic came out and said you need to change the back pads and rotors. I asked about the rotors because I said there has been no issue with the brakes.Well, we just replaced the rotors.When we replaced the brake shoes. I took the car to another mechanic who took the tire off and told me my rotors , look like brand new and there was no reason whatsoever to replace those this really upset me because I had been a long time customer and I felt like I was being taken advantage of. I guess this is why it's always important to get a second opinion

Customer service is top notch!…read more Mike was very good to deal with and the place has a great feel to it! Definitely a positive experience!

Good honest auto repair , very friendly and helpful. , I am a female. Senior citizen., their fee is…read morefair., they run on time, they explain everything well, excellent quality . I was recommended to come here by Tracy at Summitt Church, they gave Trussels very high recommendation recommendation. The whole business group at Trussels are kind and competent and fair . Try them, you will like them. Maren pick up the phone now

I had a 4wd issue that sounded like my front end was going to fall apart. Trussells got me in…read morefaster than they thought they could. Communicated well throughout the process. Diagnosed what I thought was going to be a major drive train failure as an electrical issue that was messing with multiple components. Long story short...quick, reliable, competent and cost me way less than I expected. I hope to not need their services again but if I do they get my business guaranteed.

I live in Indianapolis and my car started overheating while I was visiting my boyfriend in South…read moreBend. I was super worried that I was going to have to miss a lot of work but Avenue automotive was able to get the job done within 48 hours (and right before Christmas). I am so grateful for these lovely people, everyone was so friendly and helpful. The price was even taken down when I mentioned I may have trouble paying for it. I really appreciate these generous and kind folks. They took what could have been a bad situation and made it manageable.

Needed an oil change quickly before a trip and when I called several places they were too busy to…read morefit me because short staffed in any of the 3 days I had left before my trip. So after reading reviews, called Avenue and they said they'd fit me in if I could leave my car for a bit. I did just that. When I went, they are so nice!! Super friendly & I loved how they treat their customers and each other. We talked about how hard it is to keep workers now & he said you have to treat them right. Isn't that the truth! Love that!! Highly recommend.

Emergency Car Repair While Traveling -- Huge Thanks to Jairo!…read more While visiting Lake of the Woods in Bremen, IN from Chicago, my check engine light came on late Saturday afternoon. Most shops were closed, but I called Jairo's shop around 7:30 PM -- and he answered! He told me to bring the car in on Monday. He diagnosed the problem quickly, and I ended up needing parts from the Mercedes dealer in Ft. Wayne. After I picked them up, Jairo stayed late (7:00-9:30 PM!) to do the repairs and get me back on the road safely. He knows his imports, charged a fair price, and didn't take advantage of the situation. Just an honest, kind, skilled mechanic doing great work. If I lived closer, I'd absolutely trust him with all my car needs. Highly recommend his shop -- thank you, Jairo!

Hello, my name is Gloria Pearl Jones, a resident of Lansing, Michigan, and I had my 2004 Mercury…read moreSable Towed to Jairo's Auto Repair located in Goshen, Indiana, for repairs. It was worth the Tow because Jairo's provided me with excellent and practical Customer Service. Their Customer Service was impeccable, and I am a satisfied customer. When you need Car Repairs, whether near or far, go to Jairo's Auto Repair Specialist for all your car needs, and you won't regret it! They will accurately diagnose the problem and make the needed repairs with satisfaction guaranteed!

I found Auto Import Specialist a few years ago. After receiving completely awful service for my…read moreMercedes at the local 'beep beep' dealership, I needed a service center that was honest, fair, and that I could trust to work on my E-350 wagon. I have to tell you AIS fits the bill in every way! The service is exceptional, the guys are very customer oriented, and the work is stellar. I have been around awhile, have had many classic cars, and have been to many auto shops throughout the course of 60 years of driving. This place is head & shoulders above most. Take your car here if you want to be treated with courtesy, honesty, and fairness & want good work and great communication. These guys, Mark, Jeff, Joe and all the guys in back love what they're doing ... and it shows!

I am a 73 year old, widowed grandmother and I've had AIS work on my 2008 MINI Cooper S about 4 or 5…read moretimes now and am extremely happy with the service I've received from them. I feel my car is in good hands with them, they are honest, do great quality work and I feel I can trust them to keep my car being dependable for me. They will continue to receive my business! Knowledgeable, professional and trustworthy is what they are!!!! Karen S

Check engine light came on, and I had no idea why. Dan and the team diagnosed it fast and fixed it…read morewithout overcharging. Honest and reliable!

Terrible Communication/Transparency and Poor Resolution…read more Save yourself the trouble - I wouldn't recommend this place to anyone. This auto repair shop lacks on price transparency and unwillingness to address concerns. During a service visit, additional repairs were suggested to my partner without disclosing costs upfront. When we later disputed the charges--explaining we were never informed of the price--they dismissed our concerns and refused any refund. Clear communication and accountability are essential in trustworthy businesses, and this experience fell short on both.

Called Jeremy for a tow. He was rude and made some inappropriate comments about previous customers…read morewhile talking to me. Got the feeling he was hiking up the price because I was a woman. Will not be using them in the future.

Driver named Jeremy came for a tow, he was ignorant and…read morerude then charged 400.00 for a 5 minute tow. Will never make that mistake again.