I noticed bad reviews all over the world about this company and his workers. We can't have good…read moreworkers with bad workers cause the bad workers can sometimes make the good workers look bad. The experience I had which I never did before, as I got approved for new vehicle, interest was a pretty high, it was expected due to someone who did caused this towards me in the past. The man who did my paperwork, where I signed the contract, paper work, etc. He called me back the next day and found me a bank with an even lower interest rate. I did not expect that to happen. He could've just forgot about me and said business is done. He went the extra mile, which he deserves a raise and one of the best things anybody ever did was call me back so I can re-sign the paper to a new bank to get even lower interest, even by a few percent, it had everything to do with principal. THE BEST EXPERIENCE. -- SPEAKER OF TRUTH

This was, without question, the worst customer service experience I have ever had at a dealership…read more The issue involved a tire replacement on a vehicle that has a tire protection package purchased through Honda. Instead of taking a few minutes to verify the coverage, Neil immediately put the burden on my son to somehow figure out and prove what tire package had been purchased. Rather than looking up the information in the system, he was dismissive, argumentative, and unwilling to help. What made the situation even more upsetting was the feeling that assumptions were being made about my son before anyone even attempted to verify the coverage. We came in for service and were treated as if we were asking for something we were not entitled to, despite the fact that the coverage had already been purchased. I then called the dealership myself to explain that the tire package had in fact been purchased. The attitude I received from Neil was rude, disrespectful, and completely unacceptable. Instead of listening and assisting, he continued to be dismissive and unhelpful. At no point did he demonstrate the level of professionalism that customers should expect from a service department. The most frustrating part is that Sarah was able to do exactly what Neil refused to do. While I was on hold, she took less than five minutes to locate the tire protection package, verify the coverage, and confirm that my vehicle would be serviced. Five minutes. That is all it took. The entire issue could have been resolved immediately had Neil simply done his job and treated us with respect. The matter was later escalated, and I spoke with Will. Unfortunately, instead of addressing the poor treatment we received, his attitude was just as bad. He was abrupt, rude, dismissive, and unprofessional. Rather than apologizing and focusing on a solution, he seemed more interested in defending unacceptable behavior. Speaking with him only reinforced how poorly this dealership treats its customers. To make matters worse, when I initially called, I specifically asked to speak with Eric. Instead of being connected to the person I requested, I was repeatedly passed from one employee to another. It felt like a game of telephone, with no one taking ownership of the issue or making a genuine effort to help. Now, after all of the frustration, Eric wants to call me back. At this point, I have had to take a moment to calm down before even having that conversation because of how poorly this entire situation has been handled. Sarah was the only employee who showed professionalism, courtesy, competence, and genuine customer care. She deserves recognition because she was the only person who actually took the time to help and resolve the issue. I am writing this review because customers deserve to know what they may encounter when dealing with this service department. No customer should have to argue with staff members to have a simple coverage lookup completed. No customer should be made to feel judged, dismissed, or disrespected when they have legitimately purchased a service contract through Honda. Management should seriously review the conduct of Neil and Will. Their behavior reflects poorly on the dealership and creates an environment where customers feel unwelcome and undervalued. The fact that it took multiple phone calls, multiple employees, and unnecessary frustration to resolve something that Sarah handled in less than five minutes is unacceptable. The tire package was found. The coverage existed. The vehicle was approved for service. The problem was never the coverage--it was the customer service, and it was absolutely terrible from start to finish.

If there were ten stars -that would be my rating. I have purchased two cars in the past few years…read moreand could not be more satisfied. Anxiety and stress are the top two ways to describe the car buying process, but NOT at Two Manny's!! Everything from the financing to car history, was explained in great detail. Most recently I purchased a 2012 Jeep Patriot and let me say the 'team' at Two Manny's put all their effort into insuring an easy transition for me. I say team because all their work is easily transitioned between each employee and you leave there feeling like you were helped by some old friends. Comfort is the biggest reason I returned for my second purchase! I would recommend purchasing your next car from these great guys!! Thanks Again, Christian, Michael, and Eddie Jr. (You guys are truly the best!)

My girlfriend and I had a fantastic experience with 2Manny's. We were looking at a couple of their…read morevehicles, went down to the place and ended up speaking with Emilio. He was incredibly patient and took the time to clearly explain the entire process, answering all of our questions along the way. He also helped us secure financing, and we were able to get a pre-purchase inspection on the car we liked for added peace of mind. Dealership fees are reasonable - this isn't one of those places where you show up and suddenly you're quoted $10k more than the advertised price. We are now the proud owners of a 2016 Acura RDX. It drives beautifully! Thank you Emilio and 2Manny's!

This is probably one of the best car purchase experiences I've had, and I have purchased numerous…read morecars in the past. Nick, is knowledgeable, honest, and incredibly helpful. I just told him what I needed in a car and he immediately checked his inventory to find a car that would respond to my needs. In addition to that, he made sure that the car was in excellent running condition, the interior was immaculate, and all the operating systems were in top-notch condition. What made this experience incredibly unique is that before he let me drive away he went through a number of issues that I should be aware of when driving a car. I've never had any car dealers, especially new car dealers, take that much time to be sure that I would be driving safely and operate the car in a way to maximize its operation. BTW, I have since called him several times because I had questions about operating the car, and each time he was very helpful and very patient. Forget your stereotypes about used car dealers, because Nick is one of the best if not the best car dealers - and his pricing is excellent.

Thank you Nick. I don't know if you realize how much of a positive impact you made on my family…read more We REALLY needed a solid car to make a difficult journey. Months later still running well. Thank you for your patience and honesty. Thank you for stepping up and helping us even after you were no longer obligated to. Thank you.

The team specifically Mark went above and beyond the ensure the best quality possible especially…read morewhen there was an issue retrieving my registration. they paid to overnight multiple extended temp plates while figuring out the issue. great communication and a great car

I purchased a 2008 Solara Convertible in July 2024 and I couldn't be more pleased. A one owner car,…read moredealer serviced. Luis was firm on the price and it was a fair deal. A fair deal on a car is a good deal today. My mechanic, after I purchased it, put it on the lift on was impressed on the car's condition. I've had two good seasons with the top down and hope to have many more. Hey, it's a Toyota!

Just got my brand new Mazda CX5 from Inga @ Best Buy Leasing. She is the most helpful,…read moreknowledgeable and patient person i know. She was patient with my craziness of choosing a car, gave great advice and was quick on getting me exactly what i asked for. She even got me the best price and the car was there withing 48 hrs. Thanks again a million times

This is the second time I leased from BestBuy. Mike is always quick and let's me know the current…read moreofferings for July 4th. I received the quote for the Rogue with the specific color in mind on 27th of June. The color I wanted wasn't available in the NY area, he dug around and got one from PA. Literally within 3 days (on 30th of June) he had my car ready to be picked up. Everything was fast, easy and no hassle. (Beside the near 1-hr trip from my workplace to the pick-up location. Gives me plenty of time to properly say good-bye to my current/past car and get emotionally ready for the new one!) He is definitely my go-to guy for leasing a car. Thanks a lot, Mike!!!

Went to see the 2003 Mini Cooper as advertised on Cars.com…read more Was in pretty good shape and told they fixed a tire pressure gauge, put in a new BMW clutch, and a 3month service package was included to cover the transmission and engine. Everything sounded good-- until I came back from the test drive. I stalled once in the car upon turning it on (low releasing clutch)but otherwise drove smoothly. Trusting that he knew a safe, reasonable course I went on a test drive with he salesman, Charles Eid. After a while he took me on a very steep hill from a complete stop in a car full of 4 adults (which was definitely a challenge). When I had difficulty, he stepped in and even he stalled the car and had difficulty getting up the hill. He drove the car back and once I got on the lot proceeded to tell me that I had burned out the clutch (because you could smell a little when both he and I had difficulty on the hill-- which also had a speed bump), the car was un-sellable, and I would have to pay them. He asked "Well are you going to buy the car? If not, we have to split the cost of a new clutch." If one little ride burned out the clutch, the car is a LEMON!! He wouldn't have been able to drive the car back (and as vigorously as he did, speeding through the streets and accelerating fast from a stop) if the clutch was completely gone and "Un-usable" as he said. He proceeded to say the car is "fragile"-- anyone who has driven a BMW or Mini (or seen the Italian Job or Bourne Identity) knows these are hearty cars. Plus, whenever you install new brakes, clutch, etc-- with the first couple of drives you can smell a little burn from USE! Unbelievable LIES from these people!! Besides, in the event anything happens to the car on a test-drive or on the lot-- the INSURANCE covers it! By LAW they have to insure the car-- or it can't even leave the lot!! HE WAS TRYING TO TAKE ADVANTAGE AND PRESSURE ME TO BUY THE CAR USING SCARE TACTICS! Good thing I know many lawyers-- one quick call while I was there and I was advised they were in the WRONG, and to walk away. No liability on my end. So much for the other good reviews-- this is definitely a "STAY AWAY" and "DO NOT RECOMMEND" place, only wish I could have given 0 stars.

Great place and very helpful staff. I bought my car here and Andrew was honest and genuine. He was…read morevery understanding and helpful with the whole process.

I got in touch with the dealer and told him I was coming from Virginia on Saturday. We agreed on…read moremeeting after 6pm on that Saturday. I drove for 4 hrs. With my wife From Virginia to New Jersey and was in constant phone contact with the sales person Mr. Yimber Javier. When we arrived, we found out they already closed business with another person. He made us wait one hour until the transaction with the other customer was finished, promising that his boss, the owner of the dealer Mr. Wagner will stop the transaction. However, that never happened. Finally, I talked to M. Wagner and he offered to send me another similar car on following week. When I called Mr. Wagner, on that following week, there was no car for me and here I am two weeks later with no car. Please not trust in this dealer no show respect for the customer

I've now purchased two cars from WFA, and both experiences were positive. The first car I purchased…read morewas a used Nissan Versa back in 2013. The owner did a good job of helping me find a car that fit my budget at the time, which was very tight, with a car that met my needs at that time. The versa worked out well, but two children later I needed to upgrade. Went back to WFA and sold my versa for more than I was expecting. Once again, the owner helped me find a good match For someone without much experience with cars, I really felt like the owner took the time to understand what I was looking for in a car, what my budget needs were, and didn't waste my time trying to sell me on anything that wasn't going to be a fit. I never felt like I was being pressured or hustled like I did at many other dealerships I tried. Loved both cars and have never had any major issues.

I recently made the switch from a Range Rover to a Mercedes-Benz GLE, and at first, I thought the…read moredecision would be difficult. I went in just to explore my options, and I had the pleasure of being assisted by Carmen Salcedo. I was very indecisive (I'm a Libra- I can't help it), but Carmen was incredibly patient. She never rushed me and encouraged me to test-drive every option until I found the perfect fit for me: the GLE350. The entire purchase process was smooth, and I left feeling genuinely happy with my decision. Before I drove off, Carmen introduced me to Tyler, who gave me a thorough tutorial of the car. Tyler was extremely informative and kind, which made me fall more in love with my purchase. Overall, I had a great experience and would absolutely recommend Carmen to anyone looking for a stress-free and supportive car buying process.

I am writing to express my serious disappointment with the customer service I received during my…read morerecent visit to Mercedes-Benz Manhattan. On Saturday, September 12, 2026, my wife and I visited your dealership because my current BMW 5 Series lease is approaching its expiration. I have previously leased several BMW vehicles, and with approximately five months remaining on my current lease, I was seriously considering changing to Mercedes-Benz. When we entered the dealership, nobody approached us or offered assistance. I eventually had to find someone myself to help us. I was then assisted by Mr. George Baptiste. Unfortunately, from the beginning, I felt that Mr. Baptiste did not appear interested in helping us or showing us the vehicles. His attitude made me uncomfortable and gave me the impression that assisting us was an inconvenience to him. I believe that when a customer walks into a luxury dealership, especially someone who is seriously considering purchasing or leasing a vehicle, the customer should be greeted professionally and made to feel welcome. I explained to Mr. Baptiste that my BMW lease was nearing its end and that I was considering switching brands. I also explained that CarMax was interested in purchasing my BMW and had offered approximately $6,000 in connection with the transaction. Mr. Baptiste asked me to take photographs of my BMW, including the mileage, and send them to him. He told me that he would see whether Mercedes-Benz Manhattan could do better than CarMax and that he would let me know by Monday. Unfortunately, the entire interaction felt rushed. Mr. Baptiste showed me two different Mercedes-Benz vehicles, but his manner continued to give me the impression that he was frustrated about spending time with me. I believe that if he was unhappy with his job, perhaps he should consider doing something else, because his attitude was very noticeable. On Tuesday, September 15, 2026, as requested, I sent Mr. Baptiste six photographs of my BMW along with the vehicle's mileage. He responded by asking again how much CarMax was offering. I repeated that the amount was approximately $6,000. I then waited for a response. A full week passed without any follow-up whatsoever. I ultimately had to text Mr. Baptiste myself to ask what had happened and whether Mercedes-Benz Manhattan had been able to come up with an offer. His response was simply: "Just sell it." I found this response extremely disappointing and unprofessional. There was no telephone call, no explanation, no effort to discuss the situation, and no attempt to maintain me as a potential Mercedes-Benz customer. I had to chase the salesperson myself after he had specifically told me that he would get back to me. I have purchased and leased vehicles for many years, and I understand that not every customer or every vehicle transaction will result in a sale. However, the way a customer is treated should not depend on whether the salesperson believes the transaction will be profitable or easy. What makes this experience even more disappointing is what happened when I subsequently visited Ray Catena in New Jersey. The difference in customer service was remarkable. I was treated professionally, respectfully, and like a valued customer. As a result of that experience, I am currently moving forward with purchasing a new Mercedes-Benz through Ray Catena. Mercedes-Benz is a luxury brand, and I believe the customer experience should reflect that standard. I am therefore asking management at Mercedes-Benz Manhattan to review this matter, particularly Mr. Baptiste's handling of my inquiry and the complete lack of follow-up after he specifically requested information from me. I believe Mr. Baptiste would benefit from additional customer-service training, particularly regarding communication, follow-up, professionalism, and how to treat customers who are considering a significant purchase. If he is unable or unwilling to provide that level of service, management should seriously evaluate whether he is the right person to represent the Mercedes-Benz brand. I am not writing this letter simply because I did not receive the deal I wanted. I am writing because I was treated as though my business was not important, and that is not the experience I expected when visiting a Mercedes-Benz dealership. I hope management will take this complaint seriously and use it as an opportunity to improve the customer experience at Mercedes-Benz Manhattan. Sincerely, Pasquale Vecchiarelli

Appointment for Emission test was at 1:00 pm. Waited more than three hours for completion of…read moresomething that normally takes 45 minutes. To make up for this poor service , they have someone serving pastries and beverages while you wait and wait and wait. Oh I forgot to mention I was also charged about $140 dollars to replace a $15 dollar light bulb. In summary, stay away from this place, service is poor and overpriced and at times dishonest. Read the other reviews, dont take my word for it. I will not be returning here. Also look for your self at the meaningless replies from management ( here and on google). In my opinion its fake damage control.

I stopped in here to buy a Toyota…read more First off, it's a cool entrance, going up 3 floors to the showrooms which are walled off glass Lexus and Toyota stores. Very slippery when wet, though, so not sure how they handle rain/winter weather.... The center area for doing paperwork and dropping off/waiting on car service is large, and they have some water (bathrooms inside the showrooms though). The Toyota has a lot of salespeople, and remember if you want to do a test drive, bring license and come before 4pm. It's a lot of waiting, honestly. They have water, a coffee machine, but the showroom was quite warm and humid.. cooler to wait outside in the Omotenashi sign area (but that has more car exhaust & associated car smells). A small popcorn machine that had burnt popcorn. I stopped in to do my down pay and hold the car, came back with more docs and a check for the remainder of the downpayment another day. They do want to sell the cars, so I get the pressure to come in quicker. The tax, registration and license plate work they can take care of for NY and NJ, no issues there, finance manager took that info and call you back to pick it up. They have a guy that will turn on the car and look at it if you want to trade in a vehicle. Lowballed compared to Carvana or other services, but convenient? Yes. No hard sell from the finance manager on extended warranty or service contracts, which is nice, they were roughly in-line with other area service and warranty contracts, but more expensive than if you were to go to Delaware or Pennsylvania. Do double-check the cars, though, when you buy it. Mine was missing mats and a bunch of other things like the second key (chip shortages) - they ordered them, so that was good, but the tires were low on air and my gas was only half-full, so I'll get another tank later when I pick up the car. The battery also died on me on the first day, so they came out to jump the car, and then bring it back for a full inspection and replace with a new battery, so props to them for taking care of the issues when they have popped up. Is it the smoothest Toyota experience I've had? No, and also a lot more waiting than my prior cars. Yes, documentation fees. Not much in the way of negotiation - people still want Toyotas, so no reason to do much in the way of discounting right now. Jeudi and the manager did reach out to right the challenges with the new car, though, so that was helpful, and Jeudi was a patient man when doing everything from getting the vehicle ready (and checked again after the battery issue) and then also dealing with things like getting the old license plate off the car (pretty rusted on), etc. As of today, about 4 months later, I'm still waiting on getting the full set of mats for the back of my car. =\