Tatiana who handles irrigation repairs is exceptional as is Dan who visits and troubleshoots the repairs needed for Tatiana

Ive been a Massey New Smyrna Beach customer for years and Ive spent THOUSANDS with this company. The service started out okay, Over time everything has gone down. When scheduling an appointment for pest prevention please be aware that the scheduled appointment means absolutely NOTHING because the service tech, Angel, shows up anytime he wants. I specifically had Angel as my tech numerous times. He is constantly on his cell phone, shows up too early or late everytime. He's condescending in the manner he speaks to customers and states that "spiders" aren't considered pests so they refuse to come inside the home to spray for them, even though I had a scheduledappointmentfor him to do just that Not only was he late, he stepped one foot in my front door and immediately advised that spraying inside the home is not "standard protocol" for pest prevention. What? So why allow customers to make appointments for that? He blamed the office for not telling me that. Huh? Its interesting that initially they were beyond eager to spray inside and outside, but now its no longer "standard protocol" to spray inside. Seems a bit contradictory to what PEST CONTROL is all about. Angel said that because he didnt see any "active movement " where bugs were crawling around, he couldn't spray. And spraying for spiders wouldn't do any good. He said the spiders werent poisonous. My question is HOW would you know if there were any bugs in my bedrooms, bathrooms, kitchen, etc if you havent looked in the home and youre standing at the front door telling me this? Poor customer service, condescending interactions with Angel, refusal to uphold the terms of the contract to spray inside and out for pests, showing up super early or late and being on his cell phone,. The pesticides they're using doesnt seem effective anymore. I'd recommend spending your money where they appreciate you AND they uphold their end of the contract. Im not sure whats happening with them but Im beyond disappointed read more

Beware: they'll make you remove the dead insects. They told me "what am I supposed to do pick it up with my hands?" And then left lol read more

Not impressed. My yard was beautiful until the last service by Massey. Technicians constantly miss their appointments. Promises of management calling you back and then they have their employee call you back and apologize putting everything on them. read more

Massey Services - Yard - Landscaping Near Me - Orlando, Florida

Sales makes a great impression - the guys who take care of the lawn are clueless. Overall, a bunch of screw ups. The two groups do not talk to each other. NO improvement in lawn. Over promised, Overpriced. If you want a better lawn, keep looking for a company that knows what they are doing read more

I've had Massey provide landscape services for the past 6 months + Aeration and it's made no difference to my lawn. I even paid for the expensive GreenUp Soil Conditioning ($1200) and it worked on 1/3 of the lawn, so now my lawn is growing unevenly. How do I know its made no difference? After cancelling, and Massey still showing up to my house a month later, I switched to Bioganics + Weed Control and after the first visit, my weeds in the beds were actually dying. Massey had come to the house twice before with no difference. A week after Bioganics came, the grass that wasn't growing after Massey's GreenUp service, it actually started turning green. Bioganics was 1/3 less in price vs. Massey. Additionally, I've called Massey twice to speak with a Manager since I'm dissatisfied and no return call, even after I was assured I would be prioritized. Save yourself the headache if you live in Central Florida and go with another provider like Bioganics. read more

When i signed up with them the sale men said i can cancel anytime. I called and cancelled my service 2 times they still came out without informing me and did the service and charged me. This not the 1st time they do this. I googled them and guess what. This what customers are saying "Inconsistent sevice frequent complaints poor pest lawn service unauthorized charges cancelled fees lack of accountability the company is not being BBB. Don't ever use them. Lack of communication i called them 3 times and still want to charge me. i wish i can give them - 10 star read more

Massey Services - Bad customer service - Landscaping Near Me - Orlando, Florida

Horrible communication, phone tag. No promised follow-up, extremely unprofessional "GM", sounded like he wanted to blame the customer rather than take accountability for his company. Scary, don't deal with this policy. Paid for the annual treatment, "oh someone was out there on "this date".... Oh yeah? Did you call my realtor, or me before you came? Do you want me to show you my cameras? Don't WASTE your time! read more

Massey Services, please cancel all services immediately as of 8/21/25, as your management has refused to properly correct the failures you were supposed to prevent. I spoke with Julia today and she stated Massey will not replace damaged lawn I paid services for and you failed to prevent. Please do not charge my Visa card as I cancelled my services with Massey as of today due to Massey breach of contract for failure to perform to properly maintain my lawn. Thank you read more

If I could leave a NO STARS rating I would. We have clear and specific rules in our work orders NOT to service our backyard due to having a young dog. Today I found the tech in the back spraying. I stoped him and he challenged me rudely. I asked if he read our work Oder. He said no. There it was. No apology. Just a challenge. The simplest request and they cannot honor it. read more

Great service from Darien. He's polite, friendly and responsive. I've used Massey for many years and have always been happy with their customer service. read more

Update December 2024. Since the last review the regional manager reached out and came by to see the lawn. He explained the situation with the Chinch bugs this year and told me that they would replace the lawn that was dead. Last week they came by and replaced the lawn as he stated. This is the kind of service I had come to expect from this company and am glad to see they still offer good customer service. Thank you Jeff. read more

Do not choose Massey to do your yard. Poor communication. The tech accidentally used weed killer on my ground cover instead of fertilizer which killed it. Massey made me pay for that Service. Not happy. read more

My lawn is covered with weeds while Massey Services charging a monthly fee to keep the weeds out of lawn!!

We got a very honest quote from our technician, saving us money on a service we didn't need. I really appreciate the integrity.

Again they didn't show up to my apartment. My complex made the terrible decision to switch to this company. They are supposed to come in our apartment every 3 months. In 9 months they came inside ONE time. If they could be trusted to fulfill their contract they might be okay. No service =poor service read more

I absolutely love Massey. We purchased our home and there were definitely a few problems - moles & ants. Huge ant hills in our front and backyard. I guess Massey used to service my home. He brought a print out of all the services the previous home owner had and was able to honor the previous pricing since they previously had services. I signed up immediately for mole scram, pest, lawn, irrigation, and termites. I paid for all services in full, which got me I believe an extra 5% discount. Once we signed up, my girl Jackie called me to go over my schedule, and told me to call her with any issues. She told me what days I would get services, and made notes on the account since I had not moved into the home at time of signing up. I get a report about all the treatments they provide, whether it be via email or on a piece of paper that they hang on my front door. Certain people will call me the day before a service & ask if I have any questions or if there are any particular things I want them to look at. I remember there was a storm a few months back. After that, we noticed 2 huge ant hills in our backyard. We called Massey and they were out immediately to treat the ants. A few days later, they called to ask if we had seen anymore ants in other areas, because they drove by a few days later to check and didn't see anymore. My husband finally decided to trim our overgrown backyard 2 weeks ago. It looked like grasshopper EDC was going on back there. THEY WERE EVERYWHERE. He called Massey, reported it, and Massey was out the following week. I haven't seen a grasshopper since, but I have also been scared to go back there. But my husband did say he hasn't seen a grasshopper since Massey came out. read more

I recommend you stay away and pay a little extra for quality service. I feel like I didn't matter until I complained but I didn't think they rectified the situation sufficiently. Due to me anticipating poor ownership of work, I sought out a better service read more

You have the worst customer service in world. 4 Times I ask for the tech to come look at my yawn while I am home. 4 times no one showed or called. I physically came to your Winter Park office to complain about it. I finally got a manager to call me and he assured me that I tech would call and show up. The tech finally called, but gave an excuse that he couldn't get to my my street because it was block. The told him there was more than one way to get to me. He said he could come the next day. I told him to call me back as to what time her could show up. Again no call back and serived my yarn without me being there. Not only was he told to wait by my wife, because I was 10 mins away, coming home. The tech did not wait. Again I called you WInter Park office and spoke to a Jackie. She would put in a call to a manager and the tech, but was too busy to do that at the moment. AGAIN Terible service. read more

I purchase a year pkg for lawn and shrub in Jan 2024 by April 23 2024 my grass was dead and ask for refund and cancel services April 20 2024 still no refund yet It was faster to dispute charges with credit card company then get the Manger office manager regional mana ger and the president to sign a refund check read more

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It seems a recurring theme here. The condition of my lawn has deteriorated in the last year significantly and even after several attempts to contact for someone to come round to the property and discuss this with me i have seen no one. Last week my quarterly irrigation review was completed without my knowledge even though I had asked someone to ensure they spoke to me. Several of my sprinkler heads are not working or been straightened even though this was confirmed in the written report. I am currently at the point of moving all my services from Massey.. read more

Lawn Services in Orlando: In short, Massey over-promises and under-delivers. They claim to have a "secret sauce" but I never saw any evidence of it. read more

I would discourage anyone from using Massey Yard Service. They have not done even a poor job with my lawn and they have not kept their promises about needed word on my yard. They make a good presentation but do not follow through. John T. Winter Park read more

They killed my grass and cost me 6800 bucks to re-sod the (entire yard). Massey gave me a quote for 6000 bucks to replace not all the sod but only where it needs it. Pretty much a (repair) They had the guts to overcharge me for what they screwed up when in fact it should've been FREE!! They wanted to give me 2 free services worth 100 bucks. Even though they admitted it, they are taking No responsibility or accountability!!! Do not use them they do not back their work. Think about this: Is it worth the 15% they're offering for a sign up fee? No, it's not. read more

Have had Massey pest control and Lawn Service for 6 years within the last 3 yeRs service has been extremely horrible technician ghost lawn service my yard has declined severely please stay away from this horrible company Customer service is nonexistent bad company to do business with . read more

Massey Services "Expect More, and Get It"???? What we got was fleeced. We paid $59 per month, for our grass to look like crap. Massey completely killed our backyard, using incorrect chemicals. What grew back were weeds. HIGHLY advise to choose another service. read more

I had problems with the contracted service. The insects have not disappeared, I want my money back and it hasn't been refunded yet I don't want to continue with the service For sales, the service was good, but now that I have problems, the service is terrible. read more

A SHOUT OUT TO BRANDON - Recently we were having lawn issues, and we requested a service person come to our home. Brandon came and met with my husband, Tony. He was very pleasant, professional and extremely knowledgeable. Brandon and Tony walked around our property and Brandon pointed out various issues that were very helpful to us. Brandon went above and beyond for us and even helped Tony reposition a couple of sprinkler heads for better coverage. We will be requesting Brandon again (if that's possible). Thank you Brandon!!!! Judy and Tony read more

Technician Austin is great! Best looking yard in the neighborhood. Always happy with the effort he puts in and his positive attitude! Will definitely recooked him to friends and continue to use him read more

Bad,bad customer service. Over 45 minutes on the phone for the customer service tells me she doesn't handle accounts Asked her transfer me, told me she was unable to do It. I cancelled my account months ago. Now they say it's past due. I haven't seen any workers on my house. Massey has a bad reputation in my community. read more

Would give the zero stars if I could. They were told by 2 different family members on 2 different occasions to cancel the contract and stop services. They were paid in full for past services and told to stop future services. Apparently, they ignore us and continued and now are harassing us with phone calls asking for payment. Extremely unprofessional! I will be callling our attorney about this. read more

My lawn did not benefit from their services. They dont show up for appointments. No one responds to phone calls. Management never available Awful lawn service and awfulnon existing customers support. read more

Oh Gosh! Where do I start? First of all I would like to give ZERO stars, but it is impossible! My grass died because of chinch bugs and even though I regularly pay every month ($56.00) to them to come to my house and spray against weeds and bugs, I just came back from overseas and the front yard to the right side was dead. I called the company who cuts the lawn and the technician made a video showing me ADULTS chinch bugs - a lot of them which were the cause that killed it. I spoke to the Manager and to the Supervisor to no avail. They simply don't care and gave me a stupid answer that it was fault of 2 sprinklers that weren't working perfectly, which was not - I have the technician coming over again and he said plain and simple: IT WAS NOT TREAT against chinch bugs! I just tried to contact the Supervisor again, once he was told me that they should have an answer to me by the beginning of the last week, but he simply doesn't answer me. I use Massey not just to this service, but to others and I just cancel all of them, so BE AWARE = THEY JUST DON'T CARE about their clients problems (which was caused by the lack of competence of them. read more

One star is too high. We hired this company. We agreed to a set amount. They attempted to charge a fee on our card that wasn't owed. On top of that we just had our driveway and sidewalk power washed by another company. When Massey came along their Employee left chemicals up and down our newly power washed sidewalk and all the way down the road to another customers home. His footprints are on the sidewalk. We attempted to speak to the Manager but to no avail. He was nasty. Sloppy work, bad customer service. They are no shows when they told us they would be here. I do not recommend this company read more

Massey Services - Overspray of chemicals on newly power washed sidewalk which extends down the road to other Customers homes - Landscaping Near Me - Orlando, Florida

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As requested and expected, I have now email "we care" twice with no response. I have met with another lawn care company. Based on the horrible condition of my lawn, their educated case is that I had not had my lawn serviced in the past year. What a ridiculous was of my money. read more

Have there lawn care service for years and my lawn is worst than ever , def switch to other lawn care service ,they blamed on the drought but my sprinkler system is up to date ,if is water problem , all lawn will die not partial .now need to replace the lawn. read more

Massey Services - Half of my grass is dead. - Landscaping Near Me - Orlando, Florida

Worst service ever!I had them for decades in my vacations houses but for months i ask them to come to my house and fix the problem and they aways say the manager is coming here and they lie telling me they try to reach me but iam with my phone 24 hs,they just don t care and i did my cancel right now because they are HORRIBLE And LIARS! read more

Massey Services - Landscaping Near Me - Orlando, Florida

Our business signed up for Massey Green Up after installing new sod/shrubs. I've been trying for nearly a year now for a NON-RESPONSIVE SUPERVISOR to address the dead grass/weeds we now have. Supervisor states technician will come out to address the issue and no one ever shows. Supposedly there is a guarantee for the service but that would require some sort of response which Massey's management is unwilling to provide. DO NOT WASTE YOUR TIME OR MONEY WITH THIS COMPANY!! MASSEY GREEN UP WILL TAKE YOUR MONEY BUT NOT PROVIDE THE CONTRACTED SERVICE OR EVEN BOTHER TO RETURN A PHONE CALL! 217 NE Ivanhoe Boulevard Orlando 32804 Ali & Blankner **updated - its been over a month since my review was posted an still NOTHING from MASSEY** I'd like to think they could do better but apparently NOT! read more

TK came out on 4/11/2024 to take care of outdoor critter problem. Set traps. Thank you, Robin Couture TK takes care of business great, friendly & personable. read more

My name is Victoria Downs we have been with Massey services for years and it's been a hit and miss with Massey but now we have a technician named frank he is so through he makes sure we are satisfied before he leaves we called the Jacksonville beach office and told Debra Frank is the best they have ever sent here we haven't seen a single bug since he has been our technician he adds a professional touch ! Thank you Frank! And Massey read more