Corporate concerns mostly: You pay for a package but they aren't up front what aspects of the package is included I.e. if you select prenatal the hydro massage isn't included but you pay for it anyways compared to regular massage plus hydro. But they sell all the packages together. There is also no grace period, and this isn't explained in any of the calls or emails, so if you don't fill out their forms or show up early, it completely eats into your time. Plus their "dressing and paperwork" time. So 60 minutes is really 40-45 maximum because they count the 10 minutes towards the end not in total before and after. And it doesn't count towards the 75 minutes if you get a package. This is a company policy, so don't worry about the people working there it's not their fault, although they should do better to explain the process before the day of, and know the restrictions before even booking. The emails just say please show up early, and we count 10 minutes towards the massage for dressing and paperwork. That's all. But operate like companies like European wax who all have grace periods and don't stop mid wax..... The massage itself is like going to a non massage place and just getting a rubbed down like play-doh (may be therapist specific), not an actual massage. Great if you just want to be touched, but do not expect a massage or targeted area. No one at the location including therapist reads the actual paperwork which you take the time to fill and get deducted time for, like massage type preferred and your actual issues, just collect for the sake of paperwork. Unfortunately as my first, and last experience, I do not recommend MassageLuxe for any reason. read more

I'm going to leave a review about Ray! She was my massage therapist, and was very nice! Kept asking if pressure was good and towel temp not too hot. No over talking and serene environment! I signed up for the membership since I came in on Groupon deal and requested her for future massages! A+ Lot of complaints about membership, they do say $20 for next hour and then $59 monthly afterwards.. you just likely stopped listening after you heard $20 today. It's a great deal 2 massages for $79 first month! read more

Terrible customer service and incredibly deceptive business practices. I came in on a Groupon for a massage and was told afterwards by an employee who was clearly in training that there was a promotion where I would pay $20 for an extra hour. The employee that was next to the training employee told her to also inform me that I would then be charged $50 a month later for another extra hour. At no point was it explained or made clear to me that I was signing up for a subscription. I'm not naive, so I kind of figured that's what the bait-and-switch was all about, and tried to do some digging on their website for more information. Came back with nothing, because they purposely want to keep customers in the dark so that they can squeeze more money out of them. I went into a location and asked for any documentation or more information about the membership--how much does it cost? What does it entail? What services am I entitled to? They weren't able to give me ANYTHING. Not even a piece of paper with an explanation of the subscription. They boast that it's a "no contract" subscription, but that's not a benefit. A contract is there to protect BOTH involved parties and lay out clear guidelines so that there is no room for misinterpretation. This company chooses not to use a contract in order to move the goalposts and manipulate customers who don't know better and aren't willing to stand up for themselves. Today, I was charged $60 for the membership fee that I was told was $50, and when I called to discuss this, was met with indignation from the receptionist I spoke to, who INSISTED that the employee MUST have told me that it was a $59.99 charge because "it's a speech that we all memorize and everyone says 59.99" as if she was present for the conversation in question and I was somehow misremembering a conversation that was just a month ago. When I continued to explain that I was told $50, she stated that it must have been a misunderstanding and that no one at the office would EVER say that. That employee should quit and open up her own psychic shop because she must have some paranormal powers to be able to see into the past and witness conversations for which she was not present. She would probably make a lot more money! I then asked to cancel my membership and get a refund of the $60, since I haven't used the hour and it was just charged this morning. She said that I would have to come into the physical location to cancel and that I couldn't make any changes to my account until December 24th...what? She then clarified that the system wouldn't allow her to cancel my membership today, but that I could come in tomorrow to have it cancelled. I informed her that I wasn't available for the rest of the week due to the holidays and that I would only be able to come in today to cancel, asking if it would be possible for me to sign the paperwork today and they can just cancel it tomorrow if the system won't allow it today. Apparently that is somehow not an option, I MUST come in on the day that they tell me to come. Absolutely ridiculous policies that are clearly meant to entrap the customer into complacency that results in them getting charged month after month for a service they won't use and is purposefully inconvenient to cancel. This is a predatory business practice and is exactly the type of behavior that the click to cancel bill that was passed to mitigate and prevent. Consumers and the government have overwhelmingly spoken out against this type of policy, but this corporation does not care about good customer service or honest business practices, they care about lining their pockets. I'm sure their employees get paid like shit too while their CEOs and franchise owners pocket all these unused subscription fees. I let the employee know that I would be coming in TODAY to cancel and that any further charges from MassageLuxe would be charged back and disputed. I'm typically so kind and understanding with service workers but you will absolutely not play in my face and get a smile out of me. Please do not fall for their scammy business practices! Spend your money elsewhere. read more

charged my card without permission for a gift that was literally labeled as 1-hr message. They raised prices and charged me the difference. Worst service, do not recommend. my wife had a rash after she went, but I was a gluten for punishment and tried them anyway. stay far far away. read more

Disgraceful owners with an equally cowardice Spa Manager. The asian looking one specifically, because they wont give you their names so that you can address them. Read the contract carefully as they are trained to be deceitful when signing you up for membership, yet they will NOT hold up their end of the contract when questioned. I came in 8 months pregnant seeking relief and they took advantage of my vulnerable state. On my second visit, I wanted to discuss my contract privately to gain understanding and The Spa Manager threatened to call the police, on the second request. This excalated so quickly and she proceeded to emberass me infront of clients and staff. Then suggested that they owned three locations total and that I could finish out my term else where. Then flagged my account to STEAL my money, yet prevent me from the exchange. Thats a breach of contract. Dont bother complaining to the BBB, as the Spa manager urged me to do, they are NOT accredited and STILL manage to receive an F rating and slew of similar complaints. read more

MassageLuXe - F rating yet not accredited from the Better Business Bureaus - Day Spas Near Me - Tampa, Florida

I bought a Groupon for this place and had a great massage. I decided to join their membership plan. I never ended up going back and the money kept coming out which was understandable. My card expired and it stopped paying the membership which I was relieved because that was $60 a month I wasn't using. I called today to ask if I still had those hours (10 of them)...and she said no. I forfeited them by not continuing to pay...So $600 is lost on NOTHING! Apparently if you don't make a payment then you lose all of those hours you already payed for! Do NOT go here. They are only there for your money! read more

I'm giving 5 stars for quite a few reasons. My bf and I get massages about every 2 weeks. We used to belong to Massage envy in Alexandria, Va and Charlotte NC. We are Looking for our "spot" since moving to a Tampa. I didn't experience any of the bad reviews of Sales pitches or being ignored. We bought 1 hour massages of Groupon so I was a little worried. We were greeted with smiling faces. All 3 girls were on the phone but they did a great job at multi tasking and making us feel welcome. All 3 of them helped us in some way by filling out iPad, checking us in and answering questions. My therapist was Stacey. He listened to what's important. I hate talking while trying to relax. I was upfront with my expectations and he met them. The only thing I wish were done is a head rub. We ended up buying 2 coupons for B1G1. They have to be used by 11/30 so we are going back next weekend to try different therapist. Ben was with Matt and said he was good Checking out was good too. No pressure to buy anything but that could've been because we had already chosen to purchase 2 B1G1. I'm looking for the right therapist then we both plan to join monthly club read more

MassageLuXe - B1G1 - Day Spas Near Me - Tampa, Florida

Ive had a membership for over a year with this location & due to the nasty attitude of the receptionist i spoke with on February 1st 2025 @ approximately 11:05am ( she refused to provide her name by the name, stating & I quote "i don't have to provide you that") I've decided thats its about time that i cancel my membership. i called requesting the balance of my hours, she placed me on hold without saying she was putting me on hold then came back on the phone with a nasty attitude. I requested a double appointment for my boyfriend and I , and theres no availability for this Saturday or Sunday so i said okay what about next Saturday? She then started spewing the availability with-again, another attitude . Idk if she's having a bad day but she should've called off if thats the case. read more

Ehhh, had to change my review. Probably will never go back. Idk, I just don't like businesses that don't understand you're human. Missed my appointment because I was sick (mind you, this is like my 5th one in 3 months now) anyway, charged me for the hour and said there's absolutely nothing they can do. Told the lady on the phone that I'll just cancel, and she hung up on me..... so I called back to find out that you have to go in person to cancel. She was just going to let me get charged basically. read more

Absolutely amazing facial service from the esthetician. The mask was my favorite part and I left with my skin feeling the BEST it's ever felt and replenished. Customer service was great as well. 10/10 read more

I decided to try this place because they had a great deal on Groupon. I didn't have high expectations and I was very impressed with the level of service received from start to finish with front desk staff and the massage therapists. Deanna was one of the BEST massage therapist I had in a long time for a deep tissue massage. She was very good and focused on my problem areas. I felt so refreshed and highly recommended her to those who can stand the pain and get the deep tissue. However, this is a membership based place and they attempt to see the monthly $58.99 service which can be used for massage or facials and you get the hydro massage bed unlimited with the plan. After I politely declined the plan, the receptionist entire demeanor changed and was very noticeable which is why I took a star off. Yes, they're in the business to make money and have repeated clients, but there are better sales strategies in overcoming objections they all could learn from. Overall, I would recommend this place especially if you get it through Groupon. read more

RESIDENTS BEWARE OF Massage Lux Westchase? Be aware of their poor service and deceiving elderly people. Their policy does not allow them sort issues or to give their name or their managers name. Please be extra careful utilizing their services! read more

This is a place that does not value their customers and members. After using a Groupon, i have signed up for their monthly membership and that was my mistake. The appointment reminders are ONLY sent on the day of scheduling and on the day of the appointment. Therefore, if your appointment is early in the day and reminder came through at 9 am of the same day and for some reason, you cannot make it - you lose your massage for that month's membership. That happened to me on the 5th month of membership, i have already referred my other friend to this location - so i have actually brought them business. They would not make any exceptions for you to keep that hour, even though i have called right after receiving that reminder email at 9.10 am and massage was scheduled for 11 am. Even though they had holiday BOGO promotions going on for non-members, they would not offer anything additional for members. As a result of that i have decided to cancel my membership but i still had one more month already prepaid: I have scheduled another appointment for the last prepaid hour and was told that i need to come in to cancel the membership in person. Knowing that there could be rules about cancellation, i came in to cancel membership in person after my last appointment has already been scheduled for a later date. During in person cancellation of membership, the rules of using the hours left on the account have not been disclosed, however, i made sure to confirm that the last hour i have on my account is already scheduled to be used. Later same day they have cancelled my last appointment scheduled for the future date saying that unfortunately they are just fixing the mistakes made and that there is a rule that on hours from cancelled accounts must be scheduled same day only, that they cannot do anything about this and i have to call each day to see if there are any openings to come in same day. So now i have paid 2 months of membership while not using the services. This is absolutely unprofessional how they do business and how they treat customers, especially in the holiday season. Happy New Year! read more

Tried to give this place another chance and again I was completely disappointed. The membership is a complete scam!! A COMPLETE SCAM!!! They change the terms without notification and you can never use the services as advertised. Never again!! read more

Once you fill out your intake forms they bring you to a lounge area with water and dim lighting. The bathroom is very clean and so is the rest of the facility. They have relaxing instrumental music playing throughout the facility that helps with the ambiance. My massage was fantastic. I felt so relaxed and calm. I was pleased with the pressure and the way he addressed all my major areas especially my neck and traps. He's very knowledgeable and friendly. He talks to you throughout the massage and it's not awkward. He knows what he's doing and literally massages from head to toe. I can't wait to come back! read more

MassageLuXe - Day Spas Near Me - Tampa, Florida

Everything was a great experience beginning with Daniela at front desk. Very personable and informative. I would recommend to others.

I have been coming to this location for over 3 years. I am a part of the membership as well. It is most definitely worth it to me. They have had a shortage of therapists since the pandemic, but they do have time slots available when needed. Although you must call in advance, day of service is rarely available. They do have a waitlist service as well for same day or same weekend service. They always ask which gender of therapist is preferred and what type of massage is preferred. If you have multiple membership credits, they offer add ons. You can also use your membership for facials as well. I am relaxed as soon as I walk in the door. Of course I have my favorite therapist, but I have never had a "bad" session if she is not available. I love this location, and will be visiting as long as I'm in Tampa. read more

Beware, borderline scam. This location in particular has been beyond unhelpful and legally they are going to get themselves in trouble. We have been trying to cancel this membership for a while now, the rights state on the website and the contract that we can cancel through email, in person or mail. However the 'manager' who i suspect wasn't actually the manager said her name was simply Rose and not legally obliged to give me any more information than that indicated the only possible cancellation is in person or a letter. Now in most cases this is a nuisance at best however after a repeated efforts to indicate they were fact wrong and the policy states there was an email i could cancel with she simply said its policy and her hands are tied. Even if they were true I was simply bring attention to the fact that their 'policy' states otherwise. Either way, she was stone walling, not something untypical of bad customer service but it gets better (or worse) she had stated that this was the only way to cancel (in person or a mail) and that the contract i signed said so. I asked for the contact and its laughable. first of all they spelt the signing printed name wrong as well as an incorrect email address on file but maybe the worst of it legally it wasn't even signed. it simply had a line at each initial and the signature field also just a line. Nowhere on this piece of paper was it signed by me. And even if it had been, the cancellation policy on it stated, i can cancel through email. When bringing it up, Rose stated that is odd and proceeded to tell me the franchise owner deliberately tells them to not give the email as an option. Now I'm not legal expert but this is a massive red flag for this company. not only is it morally wrong to with hold options to cancel but legally its not even binding by their corporate company's rules and regulations. This franchise is going to get themselves in hot water. The bad customer service is one thing but straight up lying to customers and admitting they deliberately skirt around the policies given by corporate is crazy to me. Frankly they should not be operating. For your protection do not give this company your money. read more

I called to make a last minute appointment And thank goodness they could get me in. I did appreciate that. My back was in pain and starting to lock up on me. However, I don't know if the therapist really wanted the appointment or not. It certainly didn't seem so. She started my appointment 10 minutes late and ended it 12 minutes early. So I didn't get anywhere close to an hour. I asked for deep tissue massage and there was barely any pressure applied. Maybe it was due to the gloves she was wearing. Which I thought was extremely strange. But I had better expectations than this. It was mediocre at best. Just disappointed and I still need another massage. read more

Horrible I made an appointment a couple days ago today I called to verify what time it was gonna be for and they said they couldn't find me in the system. Horrible! If you mention you have a Groupon they will not take you seriously or care at all read more

Worst experience ever. Do not waste your time or money. I have never had a massage where the massage therapist literally never touched my back. Until today. Shawna was my massage therapist and she was abrupt from beginning to end. My massage consisted of me laying on my back and her rubbing my neck for a few minutes, then my feet. Then she flipped on the light, told me my massage was over and walked out. I was in shock. When I spoke to the manager on duty, she put in a call to the regional manager, who said that there was nothing that they could do because I should have complained and walked out mid massage. The employees there told me that they continue to have complaints about this massage therapist. If that is the case, WHY DOES SHE STILL WORK THERE???? Bad massage and the worst customer service ever. Stay away from this place. It's all bad. read more

Massage luxe westchase was the absolute worst massage I have ever had. I will never step foot in this place again. The lady did 1/2 my body and 36 minutes into the massage she just stopped and said have a good day and walked out. I told the front desk and they didn't do anything. I am not one to write a review or complain, but wow this was terrible! read more

Today was my first time at the Bonita Springs location and my massage as well as my facial was wonderful. But... the front desk staff were not only unprofessional but they didn't have knowledge of pricing or gift cards or envelopes. I received a receipt but it didn't state what the gift card was good for only showed on the card holder With a black marker $240.00! I am concerned that these dumb girls will change what I purchased and my niece won't have the wonderful experience that I did with her massage and facial. Those girls are to immature to work the front of this business. There was another young woman there as well but she looked like she might be a manager but they were all three involved in a conversation about dressing up tomorrow with plaid shirts and cowboy hats, it's like I wasn't even there. There was no cross selling at all and instead of one of them showing me where to go I was told by pointing to go through the door and take a seat in the first room on the right, seriously? I only gave the 4 stars for the massage therapist and the facial person, the front desk gets -0-. As I was waiting to purchase the gift card another client came and they did the same to her, I personally would replace all three of them AND I would have them wear polo shirts with your logo and name plates because they currently don't dress appropriately. Marla Shapiro read more

I had a few visits to MassageLuXe. It started with a Groupon which was a great value. From there things were different. I'll start with the positive. This location has great therapists. I saw two therapists over the course of my visits. They were both great. After the Groupon I was talked into getting some type of monthly membership. The way it was explained it was all about the customer and no risk. Unfortunately that was a lie. For whatever reason, if you want to cancel you have to do it in person. And they don't care about your inconvenience. In my case I left town to attend a funeral, but I still had to wait until I returned to cancel, giving them enough time to charge me again. Then when I scheduled my paid for monthly massage I was told if I cancelled before the scheduled massage, I'd lose the massage and get no refund. The folks I dealt with over the phone were very rude, thoughtless and inconsiderate. And their attitudes get worse when you call them out on their scam. I get why folks would patronize them. If you have a good therapist and you don't plan on change, or if you're not at all budget conscious, it's fine. But I don't fall into all of those categories. There are extras there. They have lemon water and bottled water in the waiting room. They have a cool water massage machine that's available whenever. I got so sick of the staff that I only used the machine once. I won't give the place less than 3 stars because the therapists that I dealt with are great. I'd recommend them anyplace but here. Or if you go here, don't sign up for the scam membership. They have plenty of locations apparently. I even saw one up north while out of town. I didn't go into any of them though. read more

While I was happy with my massage the way they handle their memberships could be better. I had a hold on my membership at $5.00 a month and after accumulating $200 in my acct I had received a new bank card and therefore they couldn't charge the $5.00 to it for 2 months. I didn't realize this and when I called to make an appointment they said the account was closed and I forfeited my $200 !! And there was nothing they could do. NOT A VERY GOOD WAY TO HANDLE THIS!! Disappointed. read more

There isn't a single massage luxe in Tampa metro area that is worth your time. You may find a decent therapist but their turnover rate is extremely high because their management and customer service are deplorable or more simply put..they suck. You can't book online. You can't cancel your membership over the phone it has to be in person or via certified letter. You can only transfer 1 session per 6 months to a friend or partner. Front desk staff seems like they don't want to be there and huff and puff at ever request or question rather than actually help you. You're better off finding a local or mobile therapist. DO NOT WASTE YOUR MONEY OR TIME HERE! Wish I could give 0 stars. read more

The positives first: friendly staff, very nice and clean. The negatives: my friend gave me a certificate for an hour massage, I asked for deep tissue... well it wasn't deep tissue, I didn't get massaged on my head, chest, or belly (like I'm used to on other places)... and it was 50 minutes! When I got out, the lady tried to sell me this pkg, next massage would be 10.00 and next month i would get charge 55-58 dollars... and I could choose to pay 99 for 3 massages only. I explained I'm not working at the time, I can't afford it at the moment, then she asked for the tip... I could have leave 5.00 or so, but since the massage wasn't that good and the fact was just 50 mins, maybe 40, since 10 Mins were wasted while I was getting undressed and on the table and waiting.... No,I'm not going back, no I'll not buy a pkg, specially when I'm feeling like they are trying to push it! read more

Do NOT open a membership for massage luxe or literally NEVER plan on moving. Cancel while on freeze you lose all your hours but otherwise you have 60 days to use them. Too many rules to mess with customers. I moved 2 hours from my "home" franchise and lost 1/2 of my benefits which wasn't explicitly told to me before agreeing to this membership. I was soooo surprised when they told me the first time. I can't gift without the person I gift having to go back to the same exact location two hours away. I was just told this information while another girl that worked there sat and rolled her eyes at me for asking questions about "MY" membership. I am cancelling membership after 8 years, too expensive and not worth the hassle and rude customer service. I would say, not all of their representatives are rude. But to pay high dollar amount for services, management should get that under control. read more

Terrible the front desk girl told me to go else where ? They have a sign up that states walk in welcomed and she mentioned on the phone it's 3 days out smh.... avoid read more

Good experience. After a long run my husband and I desperately needed some massages and TLC. We had seen MassageLuxe when we go to Publix so I googled to give them a call and set an appointment. I happened to notice a groupon as well so we bought one for each of us - $30 for a 60 min massage and 15 minute hydroluxe massage. I called and they got us both in the next day. I also scheduled a facial for a little extra pampering. We were asked to arrive 15 minutes early to complete some preliminary information. I was brought back to the waiting area where there were bottles of water and citrus infused water. I was greeted on time by the esthetician, unfortunately she never gave me her name. The facial was lovely but the biggest down side was I had no neck support so after 45 minutes of my neck on a bare table it started to really hurt (my neck injury was noted on the preliminary questionnaire). The massage was excellent - again the masseuse didn't introduce herself. The hydroluxe massage table was a nice touch, I would have liked that before the treatments. As many others have noted - the ladies at the front desk are pleasant and cheerful but they will push hard to get you into the monthly membership. I fell for it and will see how much I actually use it. read more

Overall, I would give this place five stars. The atmosphere is nice and relaxing, and the staff is friendly and helpful. Also, all of the massage therapists I've worked with have been exceptional! ASK FOR GENEVIEVE. I just had a deep tissue massage with her and she is exceptional! read more

They continued to charge for my husband's membership after he died of a brain tumor, then refused to refund the money to me, his wife.

DO NOT RECOMMEND! Shawna asked if I had a problem area and then avoided it for the first 15 minutes. Paid $147 for an hour stone massage that barely lasted 45 minutes. Shawna seemed unhappy and was not friendly or welcoming. Parts of the massage were one-fingered pauses - like she was texting with the other hand or preoccupied. Overall it was an over priced bad experience read more

I received a gift certificate for a massage from my son for Christmas. I called to book an appointment, and they were able to get me in the same day. I gave my information and voucher # as requested. 40 minutes before my appointment, I was already on my way driving there, Massage Envy called and said we need a credit card on file. I said sure I'm on my way there, can I just give it to you when I arrive because I am driving?' She 'checked with the supervisor' and came back and said 'no we need it now.' I repeated, 'I'm driving'. She said 'I'm sorry we need it before you get here'. I said 'you want me to pull off the road to give you my credit card #??' That's ridiculous and I canceled my appointment. Way to run a business, Massage Envy. If the receptionist did her job in the first place I could've given her a card when I made the appointment. She didn't ask. But then expected me to pull off the side of the road while driving to give it to her right then. Unreal. Will never go here again. Way to lose a potential customer. read more

Friendly Advice Do not come here!! Do not fall for their membership scam!! They only care about making money:( I was talked into their monthly membership but it's all part of their scam. When I tried to cancel due to COVID, they were not very understanding and said that the hours I have left in my account will go to waste. They said I can freeze my account for $5 a month and this money can be used when I unfreeze my account. When I decide to unfreeze, I had $85 in my account. $59 was then used for another hour but the other $26 was only used for freezing and unfreezing account. I told them I could add money to get another hour but they were very inconsiderate. After using my hours in my account I have to refreeze my account for a few months to accumulate enough money for another hour. It's so tedious and annoying. Customer service was also terrible. When I called to unfreeze my account, there was so many new information that they did not mention before. I was so confused and frustrated. I asked a lot of questions and the person got annoyed at me and eventually hanged up the phone. When I went into the store, they were also very rude and had terrible attitudes. read more

I understand this place has some bad reviews , I really think most of them are associated with purchasing the membership which I was never planning to do anyway . I bought the groupon for a prenatal massage , super good deal basically 23 dollars + tip . I enjoyed the experience for the most part and my masseuse was very attentive . The atmosphere is beautifully decorated and soothing music plays all around . I was approached to do the membership and I firmly declined . I never let any business pressure me to do something I don't want to do period ! Other than that everything was fine and dandy . read more

My wife purchased me a gift card so I could get four 1 hour massages. At my first and only appointment they conned me into joining some membership that would get me more massage time which ended up screwing me cause I went overseas for work and they took all that time away so pretty much paid a membership for six months plus what my wife paid for 4 hours and got one massage. read more

The massage therapists are great many have different techniques which is a nice switch up. I can get appts easy and often day of which is very convenient. I'm always treated with respect. read more

Purchased the hour long deep tissue massage on Groupon for this place. Madeline was amazing! She asked what needed to be worked on, made sure the pressure was good throughout the massage. She got all my knots out and even fixed my neck! My boyfriend saw Beth. Beth did amazing at getting his knots out and had good pressure throughout. Can't beat this deal on Groupon! We will be back for sure! read more

Tried to dispute an appointment disagreement and was not only hung up on was told they would call the police on me. This place is not professional at all. read more