I called in Saturday to see if they have appointments available on Sunday and was offered 9am. I had 9am appointment on Sunday before so I booked it again.To my surprise,when I arrived at 9am on Sunday, the door was locked and lights off-sign at the door said they open at 10am! That is not an experience I'd like to have on Sunday morning. Still expecting a call with Appologies for an error with the booking. Update: I received a follow up call the same morning and had my appointment rescheduled for the same day with another therapist who were more apologetic than the front office staff. I was actually very lucky to re-schedule with Tsukass and I am only booking my appointments with her going forward. She is an excellent therapist and I had great experience. read more

Let me start by saying massage heights has been the best membership massage spa that I've ever been to. Ever masseuse has been good or better. I received a two hour massage from Sydney and she was phenomenal. I typically like more firm massages and if you see Sydney you don't expect to receive a massage. But! She was great. The staff is almost always friendly And the rooms are very clean. read more

I was sent here as a gift for a much needed massage. The front desk workers were very friendly and the waiting area was nice. Went the back for my massage and the from was dimly lit and very relaxing. The 60 min deep tissue massage was extremely relaxing and beneficial. read more

Massage Heights - Massage Near Me - Houston, Texas

Horrible horrible massage. Not sure the person I saw was even licensed. They just dug their elbow into my back for 45 minutes. Was tempted to get up and leave in the middle of it. Also was 15 minutes shorter than the hour I paid for. I should have known better. read more

I have been coming here for about a year receiving massages and absolutely love it! I always feel welcomed when I enter the door and feel less tense when leaving. Today I was welcomed by Treasure and she was super sweet!! I highly recommend Josh for massages. He is super talented, thorough, and really cares about his clients! He always puts his clients first. You won't regret it! read more

I can't say enough amazing things about the experiences I have had at this place! I have been having issues from a motor accident and I was in tremendous discomfort. After having Michael, Gloria and Kurt work on my areas with inflammation, swelling and pain, they have helped me on my road to recovery! read more

Great service, great massage. I'd highly recommend. The masseuse even gave me information on chair yoga I can do at my desk.

I had a 7:30pm appointment the other night at Massage Heights, but I ended up having to wait about 20 minutes past my appointment time to be seen. Not a good first impression during my first visit. My massage was good, but not great. I like that this place is open pretty late though so if I need a last minute massage maybe I'll consider this place again, but I don't think it's worth a membership. read more

This location has some good therapists that helped fix a lot of the aches and pains in my body.

Received the worst massage ever at this location. Zeeba was sweet, but massaging is not her thing. I requested a light pressure massage and she ended up digging her elbows in my back. I had her adjust the pressures few times, but the technique was just not there. She essentially rubbed lotion on my body with flaccid hands. There was no rhyme or reason to her movements. She had no clue how to navigate my sore muscles. I'm not picky when it comes to massages, but this one was awful. I did not leave feeling relaxed or rejuvenated. They didn't offer bottled water or anything at check out. 0/10 would not recommend. read more

Excellent staff, I liked the attention and the cozy place. I would have liked the cuppings to be left to me longer. But in itself a good massage. read more

Canceled my membership due to constant issues with scheduling, as well as weird pushback when I declined a certain inexperienced therapist after a negative experience. Twice I made appts (90 mins) for my teen and I, specifying under 18, needed same gender therapist and same room. Appts made weeks in advanced both times. The morning of the first set, I get a call cancelling, but told, in writing, I could transfer to another location (which ended up not being true and not made aware of until AFTER the session when the other location wanted full payment). Made another set of appt, 3 weeks ahead of time, same needs and repeated to be sure receptionist understood. 24 hours in advance, get a text asking to confirm. SEVEN MINUTES before the session (at 3:30 in the afternoon) I get a call canceling. Manager non responsive each time. read more

I received a facial from Vanessa and she did an incredible job. I relocated to Houston area from LA and I had yet to find an esthetician. One session with Vanessa worked wonders and she had great at-home and product recommendations for me as well. Thank you, Vanessa! Looking forward to another session. read more

Vy is an asset to the company! I've been a member of Massage Heights Vanderbilt for a little over a year now, and as someone with a high stress and busy life--I can't explain how much of a breathe of fresh air it is for something to be so simple. Vy has made making my appointments and maintaining my membership easy, and enjoyable. She is transparent, let's me know about all the deals going on, and the team has helped keep me accountable to making time to come in to destress. Couldn't recommend this location enough. Staff is kind, thorough, and the membership makes taking time for myself feel guilt free. I've brought family and friends and tell anyone considering self care about Massage Heights Vanderbilt and their team! read more

My concerns about cool front desk staff are no longer applicable since I did my initial review. I just saw a couple of interactions with difficult customers (one of who was being unreasonable about being late), and I think it left the staff feeling a bit skiddish, but the front desk staff were always professional. Since that time, they all know me, and are incredibly pleasant and warm, so I literally have no reservations giving this place 5 stars. The other thing I have never commented on is the VALUE. With the membership, while you commit to a certain amount of service for 12 months, it is very customer centered, in that the dollars roll over, and the membership therapy rate is very reasonable for the quality of service. read more

I showed up but my therapist dint show up to the appt..... no call to inform that my therapist wasn't going to make it. This is the second time this has happened. read more

Janete is a wonderful masseuse! She did a great job on my sore muscles and I feel so much better! And she was very careful and caring.

Very convenient, clean location that is very tranquil like a spa should be. Staff is friendly and accommodating. I had a 1.5 hour massage scheduled with Andrea and she was good. I felt like the first half of the massage didn't push out my knots as well but the 2nd half definitely did. The massage of the extremities - arms and legs - wasn't memorable but the shoulders were good. I wish there was a little more technique where I can feel the knots being pushed out. I didn't wake up feeling like I had a good beating like I'm use to after a good massage. Maybe I needed more pressure for the deep tissue? Either way it left me relaxed and it was nice. Probably not the best massage I've had though. It was good for the introductory price but I probably wouldn't come back without a membership at the costs. read more

Been a member for 5 years and I finally decided to try cupping. Just finished an awesome cupping massage session with Paola. She's great and really helped me ease into cupping since I was scared it would hurt. Definitely trying it again! read more

Massage Heights - Massage Near Me - Houston, Texas

Update (12/15/22) I'm becoming more and more frustrated with this specific location. I called to schedule a prenatal appointment and I was told there was no one unavailable to do it the next day. But the girl had only checked Paula's schedule. When I asked about Michael she stated "Michael doesn't do prenatal." I responded "Excuse me? Ma'am I just just had a prenatal with him a few weeks ago (see my review below) and also I had one with him during my previous pregnancy." She was quiet then said "well he barely does prenatal, only for select clients." WTF. I was quite disappointed because it sounds like they aren't offering people up to do massages. I am a paying membership client at this location. I will say I went to the Memorial City location last week and was met with a more polished, professional, knowledgeable staff. I may have to make a location switch because I am finding the Vanderbilt location is not meeting my needs. ------ First Review (GOOGLE, Nov 2022) While Michael did a good job, I was definitely shorted on time with my 90 minute prenatal. I was pulled back at 10:45 which was the start time of my massage. I was surprised to see that Michael's clock on the wall was fast by 6 minutes. He ended the massage at 1210pm, when in reality it was 1204pm. I probably had 70 minutes of contact time for a 90 minute massage when in reality I should have received 80 to 85. I was s bit disappointed by this and did let reception staff know. read more

I haven't had a good massage in 5 years and yesterday i reserved an appointment with Son! He was very accommodating making sure i felt comfortable the entire time. He went above and beyond. He made sure that the pressure was to my satisfaction. I would definitely recommend booking an appointment with him. I will be back. When i woke up today my muscles were relaxed and the pain that i have had for the last 6 months was gone. What a blessing. Thank you Son! read more

This was my first time coming to this place! I enjoyed Roberto's professionalism. The prices were reasonable for the amount of time. This will not be my last coming back! read more

I loved this location because the therapists were sooo good and the staff was always very nice. UNTIL... I booked couples massages for my fiancé and I for valentines day. We were really looking forward to relaxing. Unfortunately, I seriously underestimated the traffic heading to the appointment. Our appointment was for 6 pm. At 550 pm, we were still in the car and nowhere near the spa. I called and spoke to a nice lady, told her my name, and that we would be about 15 minutes late due to traffic. She looked up my appointment and said okay. I said, verbatim "is that ok? should I still come? like will we still be able to get our full time and everything?" she said verbatim, "yes that'll be fine." I kept heading that way. I ended up being 25 minutes late. I was greeted very nicely upon arriving, then told by my therapist that my massage would only be 30 minutes instead of an hour since I was late. Now, this would have been PERFECTLY understandable had I not been told that we would still get an hour regardless. Long story short, the "director" and the front desk lady who I spoke to said that I never told them that I would be late and that they never told me that I would still get the full hour. They said I never asked anything about that and called me a liar. I was also told that my card would be charged. I think the lady was scared to get in trouble for giving me the wrong info over the phone because in her eyes she looked like she wanted to admit that she did tell me that, but instead she proceeded to make me seem like I made the entire conversation up. I've tried to speak with someone about this via request over the phone and through the email survey and nobody has reached out. I was literally treated like crap and humiliated. I'm a member that pays for a massage every single month and that passes up a location 2 minutes from my house just to come to this one 30 minutes away from my house and I was called a liar, threatened to be charged, did not receive a massage, and have been ignored when attempting to follow up. What a romantic valentines day. NEVER RETURNING AGAIN! read more

Been a regular at this massage heights in Vanderbilt but I was having a tough time trying to find a masseuse that matched my preferences until I found Paola!! She's very professional, listens to your needs, and knows where to find the right spot when you ask for it. I usually request for light pressure since I have a thin/boney back but despite this, she was very careful with how much pressure she applied while still hitting all of my sore spots. Absolutely love her and her bubbly personality, and she will be my go-to masseuse every time I come in. Highly recommend Paola! read more

My husband and I booked a couples massage and our maps took us the wrong way so we called and spoke to Hayley advising we would be late and she stated that it wouldn't be an issue because both therapist did not have appointments after us so it wouldn't cut into our time. We showed up shortly after and our hour massage was cut by 20 mins. My husband's therapist cut parts out of his massage I suppose due to shortening the massage. I am 9 mos pregnant and my therapist Paola did a great job, but this was our last "hoorah" before baby and it was a little bit of a let down read more

Terrible waste of money. They require you to go into their location AFTER your membership has expired to cancel your membership. Bad business practice...the response on the phone is "well in the contract you signed". Not happy with this company, nor would I recommend this company to anyone who cares about not getting ripped off. read more

It was ok. My boyfriend enjoyed his massage but I did not. Somehow even though we were in the same room with the same paid for service we received totally different things. My attendant had no passion or good energy he was just technical. He also forgot to do hot stones and said oh next time I didn't know, yet my boyfriend had them done right next to me. Then he had so much oil on me that he could barely massage I was so greasy I could literally scratch it off. I just didn't like it. But the Asian lady doing my boyfriend was excellent read more

My first time ever getting a massage & it was the best service ever! Left feeling refreshed and relaxed. Sandon did an amazing job! Also the customer service was amazing, the ladies up front were the sweetest. Will definitely be returning soon! read more

It was my first time ever getting a facial. Vanessa was amazing in her work. She makes you feel comfortable and also knows what to recommend for your facial. She is amazing I definitely recommend her and her work. read more

My wife has been a Massage Heights member for Years and she absolutely loves the Staff and Management juan Help me sign her up! He does a Phenomenal Job! We are greeted by them every time we come in. The male therapist and Female therapist are Professional and they all recommend helpful tips for my wellness. read more

From the moment you walk into Massage Heights you are greeted by an awesome front desk staff. They are a little hard to get ahold of via phone but not too difficult. There are always appointments and my masseuse Gloria is out of this world!! I highly recommend her for deep tissue and hot stones. read more

Worst costumer service. Management says they run things different at this location because they are all individually owned and I guess all there rules are just to benefit themselves and don't think about there costumers. Even rude when speaking to you . Every other Massage Heights I have been to have great costumer service. But not this place. read more

DONT WASTE YOUR MONEY & TIME HERE !!!!!This was my first time here my appointment was at 1:30pm and I was told to arrive 5 minutes before& I actually arrived 15 minutes before my appointment meaning at 1:15 pm for my 90 MINUTE SESSION when I arrived the front receptionist was busy with someone else And took care of me until 1:45pm by the time I walked to the room got my self ready it was 1:50pm meaning that my session should of been done by 3:20pm I was told that my session was complete my 1:45 pm meaning I got a 60 MINUTE SESSION , INSTEAD OF A 90 MINUTE SESSION I still had to pay FULL price And the front lady was not able to answer any of my questions like why did I had to pay a 90 min session when I only got a 60 min session I don't think it's fair for me to pay something that I didn't get this is the worst experience I ever received at a massage place !!!! " keep in mind I still had to pay full price" NEVER AGAIN read more

I cry every time I think about the massage I received here. The experience you get here is nothing short of transcendental. Magical. Beautiful. It will leave you yearning for more, dreaming about the next time you're fortunate to be blessed by the masseuse's ethereal hands, as she works her wonder on you amidst a heavenly lavender scent. As a newcomer, I wasn't expecting much. I had never gotten a massage before, and to be honest, I was a little skeptical of paying the hefty $50 (+ tip) price for the massage. But let me tell you, it was WORTH IT. Where do I even begin? Your experience starts with your masseuse leading you to a heated bed in a room filled with relaxing music - the type of music you'd hear at a luxurious spa salon. Then the masseuse lets you select a scent (if you're doing aromatherapy) and surrounds you with the scent before starting the massage. As she works her way through your body, you feel yourself shedding all your tensions, stresses, worries. You feel your knots untangling, the aches unraveling. It's nothing short of magical. You can hear the angels singing from heaven: AAAAAAH Definitely would recommend. read more

Very nice, clean facility, excellent front desk staff, both JC and Juan were very nice, friendly and helpful... but the highlight is the masseuse Son.. he was excellent , he listened to my concerns and focused on the problem areas, read more

Definitely not worth the price! There are so many massage and spa places in Houston with better customer service and technique. Went for a couples massage and everything was mediocre. I was offered aromatherapy but my partner was not and neither of us were asked about pressure or anything the whole 60 minutes. Also, just a tip to bring your own water as they don't offer any beverages complimentary or for purchase. Not a bad place if there is nothing else available but definitely wouldn't seek to go back. read more

I went to Massage Heights Vanderbilt because I won a one hour massage raffle from my friend Juan who works there. I went in not expecting much I've gone to places in Houston and I could not actually find a place that actually made me feel relaxed or met my needs. Usually I love getting a massage every time I go to Colorado. Anyways, this massage was amazing . Amy Hui gave me a deep tissue massage that made me feel completely refreshed. I loved how she would ask me if I was okay. Loved how attentive she was and the fact that she used essential oils. Lavender oil is the bomb! Also, the front desk girl was super sweet she makes you feel welcome and super comfortable! Amy you are amazing. Will be a returning customer. read more

Excellent customer service and a very thorough massage. I highly recommend their services.

Appreciated the management reaching out about an issue I had and being so wonderful to resolve it. On another note, Michael is the best therapist I had there so definitely book with him!! Listened to what I said and created a very relaxing environment. read more

Okay place. I was pressured into signing the 6-month contract and I am truly unhappy about it. Fair warning, if they start with the sales pitch, take your time to think about it. The reason you are pressured to sign into this contract is for their company to have a guaranteed revenue stream from their customers. For each of the 6 months you are in that contract, they are guaranteed your money. There is no getting out of it. The stipulations in the contract will not let you gift it to friends or family, which I don't understand if you are getting paid from me every week. And when all this is brought up to the front desk, no one does anything. The customers are not honored. I give them two stars because the place is fairly cute, the people are sweet, but the company is struggling financially and it truly shows in their pushy sales approach. Many of their establishments are closing around the city, wouldn't be sad to see this business go. read more