Always such a treat that I look forward to once a month. Definitely have my favorites who I go to consistently for my massage. Highly recommend read more

Massage Heights - Yearly passport that gives great perks for stamps - Massage Therapy Near Me - Folsom, California

I'm torn. I really loved the results of my facial here, but everything else was such a horrible customer experience. Let me tell you. First off, I came in 10-15 min early, just like requested, to fill out some forms. The lady working the front desk gave me an ipad to complete these forms as she looked on. She was very antsy, looking over my shoulder toward the front door, while rushing me to hurry through the questions and telling me I don't need to fill in this or that. The questions were about my health and previous facial experiences, plus all the questions regarding my concerns and target areas I wanted to address that day. I found it odd that they didn't really seem to care to have this info on file for future visits since this was my first time at this establishment. Anyway, I soon realized why she seemed so rushed, because two other customers walked in after me and had to fill out THEIR forms. It seemed like we were all arriving for the same appointment time and the receptionist was nervous about getting us all checked in on time. Next, I was called back for my facial by the esthetician. This is how that went: She looked me up and down, stuttered over her words to greet me bc she didn't know my name (bc of her negligence in gathering that info before trying to greet me) so I told her. She walked me to the room without any other words and just held the door open for me while I stood at the entrance of the room probably looking very confused. She picked up on it and goes, "Oh, have you not been here before?". Me: "No". Her: "Oh, I thought your face looked familiar." She proceeded to give me some instruction about how to undress and what to do before she returns back to begin the facial. The room was very dark and I was concerned about how she was going to see anything that needed attention on my face with such dim lighting. I started to get nervous about how the rest of my appointment would go and whether or not I was wasting my money being there. On the bright side, the bed was comfy and heated. She returned to the room and started the facial. Contrary to the spa-like ambience, her maneuvers, which were very brisk and lacking gentleness, just didn't mesh with the luxurious feel this place is trying to sell. For example, she dabbed and whisked her fingers across my face instead of using long, soft strokes to apply all the products she was using. The extractions were done with so much pressure I tensed up the whole time, and I'm no wuss when it comes to tolerating pain. She also made a lot of noise as she worked, once again making me feel like everyone here is in a rush to get through their tasks. I did like that she used some red light therapy on me, which my skin loves so much. When checking out, I got the sense that the staff wanted to sell me all the things. I was told about different promotions, memberships, and upcoming events. One of the receptionists said, "How was everything? Isn't she (the esthetician) great?" I had no words. I just wanted to get out of there honestly. Everything about the pace of this place was such a turnoff to me. The good news is I was there to redeem a Christmas gift so I didn't pay much out of pocket. It's been a couple months since my visit, and although it was an awkward one, I am considering booking another appointment bc I loved how my skin looked the few days following my facial. It radiated! If I pull the trigger and book again, I hope my experience is much more pleasant. Perhaps I had the wrong combination of employees that day or something. Anyway, I do like to be fair and not judge a business too quickly. Give them a try, if you dare! read more

Massage Heights - Morning after facial! - Massage Therapy Near Me - Folsom, California

I requested to cancel my membership over a month ago due to a move that fits within their contract requirements and I still haven't heard from anyone. They've taken 2 payments from my account since. Do not do business here or sign their membership. Management is extremely unprofessional. Massages are mid. read more

If you are on the fence considering getting a membership but not sure you can commit.... DON'T lots of promises were made prior to signing later when I needed to cancel, the attitude became inflexible. I would not recommend joining the membership program here. It's like trying to cancel a subscription that was made intentionally difficult to prevent cancellations. Save yourself from the drama. read more

If you always want to be cancelled on and offered a lymphatic drain this is your place. Had massages heights for a year and cancelled on probably 7 times. Hard pass. Pressuring me into taking a service I didn't sign up for sounds like bait and switch. read more

The ambience, check-in and cleanliness is always top-notch. Veronica was awesome; strong when needed yet perfect amount of pressure throughout! Definitely will be back. read more

Great message, clean and friendly staff! No pressure to sign up for future massages -recommend for anyone that needs to relax!

Albina is the BEST! I only see her and book way in advance to make sure to get her! I highly recommend a deep tissue massage from her.

Friendly and helpful front desk staff? Very knowledgeable. AMAZING massage by Sol, she was truly incredible and I feel like I'm floating.

What a wonderful experience. Everyone was professional, exceptional customer service.

Paul continues to amaze me. I have severe neck pain from an injury that requires very specific care, and he consistently knows exactly what to do. He focuses on the right muscles every time, and I leave each appointment with real relief instead of excruciating pain. I can't recommend him enough. read more

During a gal-intines trip to the Folsom mall area they were kind enough to fit me and my sister in last minute. We also had a great experience as they were informative and friendly. Though we didn't sign up for the membership it had lots of benefits and was certainly worth the price. We don't like near by but if we did I would have definitely signed up. read more

Such an amazing place to be. Customer service is top tier and they make sure that you are well taken care of! I recommend!

i bought a gift package in december for my 2 boys and it came with a $50.00 extra promotion the were sure to tell me it can be on anything and such a great deal... well today i decided to get myself a massage and apply the 50 twards it when i booked it they looked up the package i bought & said it was all good....when i went to pay she charged me full price when i askeds where my 50.00 came off the other girl helped her than said that 50 had expired!! this is bs they never said it would expire. i realize it is only 50 bucks but it is besides the point plus....they did not say it expired because i would have used it before it did. they were no help and said they coukd do nothing about it!!! my massage was so so i asked for my neck & lower back to be attented to and out of 60 min i got maybe 25 min on that area ...booooo read more

First time here and everyone was very friendly and treated me very well. Will definitely be coming back! Other places I have been to don't even compare to Massage Heights. And it's in a very nice shopping complex for sure. read more

My husband and I have been regularly attending Massage Heights since it opened years ago. The salon is very welcoming and comfortable. We typically have used the couples room. I have had a wonderful therapist named Ginger who administers fantastic massages working out the kinks and tight muscles. She includes scalp massaging which is so very comforting. We look forward to our monthly appointment. read more

Had a 90 minute massage with Sarah. She did an amazing job. She was attentive and had great attention to detail. Will be coming back.

Amazing location and even better massage! Sarah is the best, my back has never felt better! Place is very clean and the staff is great all around! Riley at the front desk is easy to talk to and doesn't pressure you at all but makes sure you understand all the membership options! read more

Always a relaxing experience!! I always leave feeling refreshed and rejuvenated!! You will not be disappointed

Best massage therapists and the environment is very relaxing. I highly recommend. The hours of operations makes or easy to schedule and both massages and facials are amazing! read more

I love coming here! I've been coming on and off for years! Every time I come in it's always welcoming and they treat me so well. I always recommend this place to everyone I know. read more

Christian is the best there is!!!! He is a true healer!!! I have never had a massage as great as the one's he gives!

I had a couples massage here and my therapist was Sol. 1. it was the deepest deep tissue i have ever had and 2. i got relief for a pinched nerve i have had for almost a decade read more

I have been getting massages from this location for years. Always receive great service and easily book appointments. I have recently started with a new therapist, Jessica. She is amazing. Really listens to what I need and as a mom of 2 works out the areas I need worked out. Whether relaxation or getting knots out. Jessica is amazing!! Already booked for my new year appointment! read more

Amazing service! Great customer service and talented massage therapists. Always a great experience coming here.

Alex is one of my favorite therapists, always happy with front desk staff too - I've been coming monthly for a year

Great Experience !! Emma was very thoughtful about my concerns . Will come back again for sure!

I'm a bit confused as to the 3.5 stars. My bf purchased a gift certificate so I could continue receiving massages for my back injuries. I called in to schedule and they accommodated a time immediately. Extremely professional over the phone as they were in person. The only I can say is that there is a heavy emphasis on purchasing a membership. It was my first time there and I was hit with the question after I was done with my massage and honestly not in the mood because I was feeling out of it. Nevertheless, they are sweet here, Jessica was my massage therapist for the day and I can honestly say that I am extremely fortunate to have found her and had an opportunity to have her work on my sciatica and muscle issues. For someone that is almost due, she really worked hard on those areas of concern, so knowledgeable and guided me the entire way through, explaining the name of each muscle, etc. Jessica is professional, friendly, funny and makes one feel extremely comfortable especially in a time when pain is evident. I walked out of that office feeling over 70% better and that's a lot!!! I couldn't bend, get out of bed, twist, I mean it was bad! I'm bending now and turning and using the methods she taught me at home to alleviate the pain and muscle tension and cramping. She did however go on maternity leave, but will be back! I will continue to go either way. I was reluctant to share Jessica with Yelp! Haha but I know I have to give her credit where credit is needed and well deserved! Definitely has healing hands and elbows!! Jessica took time out to write down areas that I should research and work on while she's away and that's an important part of treatment, I feel- the caring aspect. Thank you again Jessica! Sending you positive vibes and more for your new little bundle to come. See you soon! read more

I was member for less than two months at Massage Heights. BEWARE THEY DON'T REPLY TO EMAILS. On their website I created future massages for the year. I As I was going through their website, I noticed that a dollar amount of $269.99 was showing up on each one of my sessions. I sent them several emails questioning why. No one not even the owner replied to my emails, and when they did it was a week later. Well, needless to say, I end up terminating my membership and was told by the district manager, Annie that she would refund my money that day, that never happened nor did she CANCEL my upcoming schedule appointments. It is now August 7, 2024 and I still have not received my refund when I called them to asks why? I was told they made my refund to cash not back to my original cc payment. Now doesn't that sound like a bogus excuse. read more

Hands down my favorite spot for relaxation. The massages are incredible, the facials leave my skin glowing, and the whole place is spotless with such a calming vibe. The staff and management go above and beyond to make every visit special. Always looking forward to my next visit! read more

Albina is an incredible massage therapist and has really helped me and my various injuries. I would highly recommend her!

This was my first time with Hallie, and she did not disappoint. Deep tissue was better than advertised, and I'll be back in a couple weeks.

Great therapist named Alex . I would highly recommend you see him. Convenient location in the palladio .

Update: they called, recognized the mistake and refunded me the difference. I'm satisfied with how they handled my situation and appreciate them for acknowledging the mistake. read more

Whoo hoo- 5 stars for Leonard Came in for a 79 intro visit , leaving with a membership. Honestly I can say he was top 3 best massages I have ever had. Leonard was extremely professional, welcoming, and made me feel at ease as soon as I arrived. He took the time to ask me about my preferences and any concerns I had before the session began, which I really appreciated. The massage itself was exceptional. He applied just the right amount of pressure, and the technique used was incredibly effective in releasing tension in my muscles. I felt completely relaxed and rejuvenated by the end of the session. One thing that stood out to me was the attention to detail. Leonard took the time to work on specific areas that were causing me discomfort, and the overall experience felt personalized to my needs. The atmosphere was also very calming and serene, which added to the overall relaxation experience. The music and lighting were perfect, and I felt completely transported to a peaceful state of mind. Overall, I would highly recommend Massage Heights (especially Leonard) to anyone looking for a professional, effective, and personalized massage experience. I already have my next session booked in 2 weeks! PS: don't forget you can use your HSA card! read more

Massage Heights - Membership deals! - Massage Therapy Near Me - Folsom, California

I bought a certificate last year and was told that I could use it for a massage and facial and would receive an extra service for free that I could choose a massage or facial. I finally went in and booked my appointment. I had a conversation with the front desk person and confirmed that I have 3 services available. I then booked a massage and facial and a massage for my daughter. I decided to do just the massage for myself and a facial for her. I confirmed again that I could use the other service at another time. I attended the appointments today and was told that the bonus service expired with no apology. I didn't realize that it had a short expiration time from when I purchased the certificate. Ultimately the certificate didn't even cover the two services, and the third service was lost due to expiration. I was asked for additional fees which was not discussed at anytime while making the appointment or confirming. The front desk was condescending when I tried to explain the situation. This is a shady business practice. The massage was great so it's unfortunate to have such dodgy business practices and disdainful staff at the front desk. read more

Joe S is such an amazing massage therapist! He's so good at finding knots all over bc I lift weights and he is in tune with finding areas that beg for attention. He's so good at finding knots and also is able to do full body including all of the athletic rehabilitative moves that truly help me feel better. He is a true healer! read more

Massage Heights - Massage Therapy Near Me - Folsom, California

They have jerked me around for 4 months with scheduling. I have had a membership for 5 years. I have an appointment on my calendar and they continue to cancel or ask me to change the time . I'm done! Don't waste your $ here. read more

Lauren was great! She got all the kinks out of my neck and was very professional. Already booked my next appt with her!

Joseph was amazing! We have been there for 3 years twice a month. Very accommodating & professional. Love it!!