Not great for brows! Lacks customer service!
The only lash…read morelift and tint I've ever had was done here, and I left genuinely questioning whether the service had worked at all. During the appointment, I was told my lashes might feel different afterward, and when I was asked if I noticed a difference, I honestly didn't. My lashes felt exactly the same, looked exactly the same, and even appeared the same color despite paying for both a lift and tint. I expected a noticeable curl and darker lashes, but I saw little to no visible change.
My biggest disappointment, however, was my brow lamination. I came in about a month after Ulta had removed more hair than I would have liked from my brows. While my brows were not as full as they had been previously, they still had shape and enough hair to achieve a noticeable laminated look. Because of that, I expected the brow lamination to give them the lifted, brushed-up appearance that laminations are known for. Instead, my brows looked very similar to how they did when I walked in and lacked the polished, laminated appearance I was hoping for.
After reaching out, I met with the manager, Sara, who agreed that my brows did not appear properly laminated. She explained that they were short-staffed and even mentioned that she needed her own brows done but didn't have anyone available to perform the service. She personally looked at my brows, acknowledged my concerns, and told me they were working on training additional staff. She offered me 50% off a future brow lamination once someone had been properly trained and told me she would contact me when that happened.
That follow-up never happened.
Months have passed, and I never received a call, email, update, or the opportunity to redeem the discount that was offered. More importantly, I never received the brow lamination service that I originally paid for and expected. While I appreciated Sara acknowledging the issue, offering 50% off a future service meant I would have had to pay again to receive the results I should have received the first time. When a service doesn't produce the expected results and management agrees there was an issue, customers shouldn't have to spend more money to receive what they paid for in the first place. Even that offer was never followed through on.
What disappointed me most wasn't just the service itself--it was the lack of accountability afterward. My concerns were validated by management, a solution was discussed, and then I never heard from anyone again.
Since then, I have been seeing Prisma Medspa and have consistently received the results I was hoping for from the beginning. The difference in both the quality of the brow services and the overall customer experience has been significant.
Businesses doesn't have to be perfect, but they should stand behind their services and follow through on promises made to their customers. Unfortunately, that was not my experience
