This location does not follow the national cancellation policy listed on their website.

I've been a member of this location since February of 2020. For the most part my experience has been pretty good. There were challenges in booking services during peak pandemic years to the tune of needing to book 2-3 months in advance, but that was likely true for many locations with staff shortages and seem to have levelled out. They're continuing to raise membership fees even into 2023 (have increased 20% since Feb 2020) which is somewhat confusing considering economic conditions and discretionary spending trends happening elsewhere, but that's certainly their business decision. I've found that Jeremy is an excellent massage therapist with strong communication skills; he seeks understanding of my needs and solicits updates since our previous sessions--a good massage therapist. Recently, I needed to end my membership as I've moved out of the area and there are no ME locations in my new city. Part of membership since 2020 has included accumulation of points that can be used for enhancements. Despite building a balance over the years, I've typically declined to use them during sessions as they seem a bit gimmicky (lotions, rapid tension relief gun, CBD oil etc.). During my last visit in mid-August, the front desk associate asked if I would like to use my points for an enhancement. Because it was my last session, I figured that I might as well opt for an enhancement with my points, since they would likely be forfeited, so I did. This was under the premise that points would cover the service and the associate made no mention of additional cost charged to my credit card on the account. I was charged $32.14. Days later I called confused about the nature of the charge where an associated explained that it was for an enhancement. I explained my exchange during the last visit and current displeasure about this charge because it wasn't presented in a straightforward manner and felt like a bait and switch. I was told it would be escalated to a manager, who never called. Two weeks later, I sent an online request to be contacted by a manager. within 2 days, I received a call back but was given the run-around. This manager was going to speak to their manager and so-on. I've not received any communication from that manager, and, it appears they're satisfied with this conduct. A disappointing end to my membership because they seem to prioritize an extra $32.14, for something unprofessionally offered, over customer satisfaction. I rarely write reviews, when I do it's in appreciation for good services and experiences. So, this isn't a gotcha or spite review. I'm just disappointed and offer this as a caution to other members/customers when implied no-charge services are offered as they may just plan on charging your account without consent. read more

I will be honest, I have had issues with this location, however, after a couple of calls and visits, they were able to resolve my issues, and are now extremely communicative! The therapists are extremely professional, and have always made my wife and I very comfortable. read more

Jeremy is the best. My back has been in knots since surgery a month ago. After 90 minutes this morning I'm feeling so much better. I'm looking forward to my next appointment read more

While I appreciate the work of the massage therapists here, the problem with the location is the front desk and management. Both the front desk and management are so out of touch with customers I'd ask that you find a different location. When you seek a service like this, one would expect a warm and welcoming experience, accommodating to all, and a level of conscientiousness about the customer type. Instead, a cold, judgemental feeling is experienced from the first greeting and proceeding through the process, akin to walking into the DMV instead of a place of relaxation and healing. When dealing with management upon bringing these issues to their attention, that is like talking to a brick wall--rude, insincere, and downright poorly skilled in communication is what you will experience. Customer service is non-existent here. Go elsewhere. read more

Great massage therapsits, clean and clam welcoming setting, and relatively easy to get in for an appointment on short notice. Recommend.

The Stillwater Massage Envy has some incredible massage therapists. I prefer the deep tissue therapists And they do a wonderful job. The facility is always clean and the staff is always professional. There are some Exceptional highly trained massage therapists at this facility. Love it! read more

I love this unassuming little spa. The massages here are amazing! I love, love, love them. If you ask for a deep tissue massage - that is what you get. They really get in there and get all the knots out so be prepared to feel totally spaced out and relaxed when you leave. I also like the detox foot soak. The staff is super friendly and I can usually get an appointment the same day that I call which is very convenient since my schedule is pretty hectic. read more

Had a pretty decent massage here - I was nearby and just happened to be able to get an appointment when I was in pain. I lucked out with a good massage therapist. read more

VERY VERY upset with the way I was treated at this esablishment. I am 23 years old, and not one to complain...but I feel like since I'm a young girl, the management wasn't worried about treating me poorly. I was given a gift card that covered a one hour massage plus the tip for my therapist. As I went to pay, they couldn't find any sort of balance on the card. After waiting just under 10 minutes for the (very sweet) front desk girl to figure out what happened with the balance etc., I was then told I owe $20.00. Being I got the gift card for my birthday, that said it covered a one hour massage plus tip, I felt I did not owe anything...especially since I offered up my gift card BEFORE the massage to make sure everything was good to go and they said "no problems we'll take it after". I was then handed over to the manager who was more RUDE to me than anyone I've ever come across...thus the reason for this terrible review. Right from the get-go he started talking to me as if, being young, my being a client didn't matter and I ... at this esablishment. I am 23 years old, and not one to complain...but I feel like since I'm a young girl, the management wasn't worried about treating me poorly. I was given a gift card that covered a one hour massage plus the tip for my therapist. As I went to pay, they couldn't find any sort of balance on the card. After waiting just under 10 minutes for the (very sweet) front desk girl to figure out what happened with the balance etc., I was then told I owe $20.00. Being I got the gift card for my birthday, that said it covered a one hour massage plus tip, I felt I did not owe anything...especially since I offered up my gift card BEFORE the massage to make sure everything was good to go and they said "no problems we'll take it after". I was then handed over to the manager who was more RUDE to me than anyone I've ever come across...thus the reason for this terrible review. Right from the get-go he started talking to me as if, being young, my being a client didn't matter and I was just a prissy little girl. He was rude, assuming, and not helpful. After accusing me of having a "magical gift card nobody could find in the system", "not being thankful enough for what the gift card DID cover", he waived my 20$ fee and told me in the future I should tell my family memebers that if they get me a gift card for massage envy to get it for at least $75 to avoid this 'miscommunication' again. After I apologized for causing any problems, and said I'd be sure to tell my family members to let me know what they're getting me ahead of time....(psh)...he just turned his back and said "yea well now you know". This was my SECOND time here, and I wasn't impressed with the massage the first time. I will never never NEVER come back to this establishment or any other massage envy. I can guarantee that if I was a middle aged woman with a big rock on my finger, the situation would have been handled differently...and I feel like crap that I was treated this way. read more

I was given a gift card for an hour massage, I went to the Hudson one since it's closer. My appointment got reschedule, because the masseuse had a family emergency (ok things happen, no big deal), then she didn't touch my back when I put on the tablet and said in person I want the main focus to be my back, the masseuse was really nice though. I took the survey and they scheduled me for another massage, but I was told I need to make it clear I want my back done, isn't that what the questionnaire is for? Anyways, I go for my 2nd massage, the Hudson location is closed permanently and there was a sign to call the Stillwater location. So, that's what I did, the woman on the phone was friendly and helpful. I get to the location, the front desk woman was also friendly and helpful. My masseuse (Heather) listened to what I wanted, she explained what she was doing, and is amazing at what she does. I wanted to try deep tissue, found out I'm too much of a wuss for it, told her and she adjusted her pressure and made sure I was feeling better. I would totally recommend!! read more

CAN I SAY HORRIBLE HORRIBLE HORRIBLE?!?!? I cannot even believe what I endured today. First of all, I have to say I'm a massage therapist, so I know what is and is not appropriate for a massage. For starters, I was 15 minutes early for my appt. And yet wasn't called in until 15 minutes past my time slot. Me and my therapist clearly laid out a plan for what he was going to work on for the hour. I thought wrong... From the minute he laid hands on me I knew it was going to be awful. Strokes were ballistic and not relaxing, wayyyyy too much pressure on sensitive areas and bony structures, a BIG no-no. then, HE DIDN'T EVEN WORK ON WHAT I WANTED. When somebody says upper back and neck, and you work on lower back and legs... We have a problem. And the draping was atrocious. I was felt exposed multiple times. Oh, and he shorted me ten minutes on my massage. Completely unacceptable, from start to finish. I left there feeling worst than when I came in and now have tenderness and bruising. The icing on the cake is when I went up to the front desk,the ASSISTANT MANAGER asked how my treatment was. I clearly stated it was really bad. Her response: "oh, I'm sorry... You owe $41.00" I JUST ABOUT LOST IT! didn't even try to be helpful. Unless you want to be in pain and flabbergasted at the lack of caring from management, NEVER,EVER, GO TO MASSAGE ENVY STILLWATER! read more

We had an opportunity for a night out and Massage Envy in Stillwater was able to get us in for a couples massage THAT day! Everyone from the receptionist to Jake and Justin who did our massage was awesome. It's hard to put in words what a fabulous experience this was for us. It was calming and relaxing. They really take the time to listen to our concerns, aches, pains, and history. WONDERFUL, WONDERFUL job! Thank you everyone for making our night super special. read more

I've had a membership there for several years. Last year I wasn't using my massages, being too busy and my favorite massage therapist left. I called to cancel my account. They said that I have to come in and sign a document to put my account on hold. I did that, and they were only going to charge me a minimum charge of $20.00, which I thought was a rip-off. Well after 90 days they started charging the full rate. I called and they explained that it automatically turns back on in 90 days if you do not use up your massages. I didn't know that, it was never explained to me. I'm sure it is in the fine print. Went back and my choice of therapist was very limited, I selected the same name as one I used before, and was not aware it was a different person, This was a terrible massage, the worse ever. I called and talked to a gal voiced my displeasure. She said a Manager would call me back. That was a month ago, never heard back. read more