Went in for a 90 min massage and added aromatherapy. First, it took a bit for someone to check me in. As my massage was in progress I started to question if the aromatherapy was being used, but since it was one I hadn't had before I just thought to myself, if it's not being used they just won't charge me. Half way through someone slid the masseuse a note that I had added the aromatherapy. It was used for the rest of the massage. When I was checking out the gal asked if I had aromatherapy and I hesitantly said yes and said for only half the massage, no one gave her the bottle. The gal kinda laughed and said oh that's ok. While I don't mind still paying for it, the brushing it off like it didn't pay for a full experience didn't sit well from me. Also, my room was close to the front and it's just not enjoyable when you can hear people on the phone and I'm not sure if some of the girls had friends visiting but there was a lot of chatter that continued. I knew they weren't additional guests because they were all eating Taco Bell together. It just gives a bad name to a "relaxing" place when you can hear people talking your entire relaxation time. Unfortunately I don't intend to visit this location again just because the lack of ensuring I had a good experience between what I paid for and the constant chatter. read more

BEST MASSAGE EVER!!!! This was such a great experience. From just walking in I knew I was in good hands. The front desk girls were so kind and inviting. I had Lisa as my masseuse and let me tell you, she is INCREDIBLE! I knew I was in good hands as soon as the quick consultation began. She listened to everything I said and proved it through the massage. I've been to some pretty fancy massage shops and have always left wanting more. I can confidently say that after this massage, all I wanted was to come back for more! Thank you Lisa and staff! Truly a wonderful experience. read more

extremely rude front desk people walked into the lobby within 2 min they asked me to go outside on the phone with my doctor.

On July 25th, 2025, I had the worst massage experience I've ever had. I was scheduled with Ashley, who seemed very inexperienced and did not focus on the areas I clearly mentioned needing work. Instead of applying effective massage techniques, she tapped and lightly pulled at my skin, which felt more irritating than therapeutic. I walked in with muscle tension and left feeling worse. When I raised the issue, the front desk only gave me 50% off... honestly, it should have been 100%. This level of service is unacceptable. I would not recommend this location to anyone. Very disappointed. To make matters worse, the follow-up from management was appalling. I expected a call from the manager to resolve the situation professionally. Instead, I received a call from Lindsey, the so-called manager, July 29, 2025 at 8:00 in the morning.... not to apologize, but to argue, belittle me, and raise her voice like I was the problem for complaining about a service I paid for. Her tone was aggressive, nasty, and completely inappropriate for someone in any customer-facing role. The call escalated into a full-blown argument, and when I defended myself against her hostile behavior, she hung up on me. This location is a complete disgrace to the Massage Envy brand. Lindsey's conduct was unprofessional, toxic, and outright abusive. Between the subpar massage and the unhinged management response, it's clear this business does not value its customers, their well-being, or even basic respect. Avoid this location at all costs. Spend your money somewhere that actually cares about the people who walk through the door. read more

Awesome experience as always. Katie is fantastic and she is the only one that I go too. If she is not available then I wait until she is to make an apt. Never disappoints. She is phenomenal and always addresses all my needs. I leave like a new person read more

So went in to go see Nathan today. Let me tell you, it was a wonderful experience. I have to say, he was phenominally and outstandingly good. The man has a gift. He has super warm hands and an intuitive technique. His massage like a psychedelic vacation from reality. It was the best massage I've ever had. So if you need to destress, go see Nathan. read more

Tavis did an awesome job with my massage and the stretching techniques that he performs before the massage. I felt great after that.

There amazing and there people are so sweet. I can't wait to get my next appointment between the facial and the massage.... Not to mention stretching too. Wow 10/10 read more

Massage Envy Lee's Summit, MO This Company will not deal with the inexperienced representatives at all. So, I found out why today. She is a family member. I believe she means well, she just needs to understand that It is OK to say that she does not have the answer and will get back with customers when she does. The case: I had to reschedule an appointment, yet this young lady was not sure if I would be refunded or not. I do not have money to donate to a massage company. So if I have to reschedule due to medical reason, I expect to either be refunded or to be credited for the month. All she could tell me was I could not return until 8 weeks (NOT what my doctor said), and that she was not sure if their medically trained staff would reimburse me. This lady also couldn't tell me if the medically trained staff would return my phone call. I made a very clear to her that if she thinks I'm going to allow Massage Envy to take my money for the month and either not refund me or credit me, she was highly mistaken. The good part is that one of the medically trained staff called me back less than an hour later, corrected the error, and I am now agreeing to stay with Massage Envy until my contract is over. I will rate 2 stars instead of one. It should not be this hard to do business with them. Waiting until my contract is up... read more

My girlfriend purchased and scheduled massages for the both of us on 12/24/22, which we had. A gift to me for Christmas. My card was billed that day for a $10 tip, even though I handed the cashier $10 cash for the tip on the way out the door. The massage was 'meh. ' Even more alarming; I got a call from Massage Envy on 12/14/22 informing me that that must have a credit card backup for my appointment, in case I were to 'no-show' the massage on 12/24. Odd I thought, but no problem. Then unbeknownst to me they charged my card that same day for $200 (for 4 gift cards apparently) which I discovered on 12/26 on my monthly statement. Now instead of reimbursing me the $200 they would prefer that I contact Chase and report this as fraudulent. Wow! What a business plan. Tolerate theft and palm it off on the credit card company. Not OK. Beware. read more

I am very disappointed with my experience with this location. I was scheduled for a massage and facial tomorrow and confirmed a couple days ago. Today, I receive a text from them stating the facial specialist will not be available due to the weather -- very odd excuse considering the snow only came through last evening, no more snow is coming, & the roads will be pretty clear - Kansas City is very good at clearing the roads. Anywho, I asked if there is no other person available and they said the other specialist is booked. There was no apology for the inconvenience, no acknowledgement that I booked the appointment way in advance, no discount mentioned for the inconvenience, nor a proposed solution of when they would be available. As a customer, I don't even trust the location anymore. Make sure if you're the problem, present a solution. Also, if the expectation from customers is that they have 24 hours to cancel before being charged, make sure you respect that same 24 hours cancellation rule. read more

Overall Customer service with management is horrible the manager Lindsey is not helpful and very rude! You are pretty much given misleading information with signing up for a membership. The overall service with therapist is not great and the turn over is horrible! You can't find a good therapist because they quit by your next visit. I was told if we cancelled we could transfer the remaining massage to one another however that is not true! If you cancel you lose them! The cancellation rate is ridiculous when you have paid for session not used! Oh let's not forget how hard it is to get scheduled in a suitable time! Never again read more

Katie is the best!!! I have trouble finding just the right massage therapist, I like a mix between firm and deep tissue pressure. Katie was perfect! She communicated clearly and asked me about pressure, and helped me learn about different techniques that can benefit me more. She took the time to hear what my specific issues are and focused there just the right amount of time! I will be booking with her regularly from now on!!! What a fantastic start to my birthday!!! Thanks Katie!!! read more

This business pressures you into a contract and the massages are not relaxing. The $60 facial I received was literally lotion rubbed on my face and steam blasted on it. After choosing to finishing my contract I did not the therapist I'd been using was booked everytime I was available and so my $60 credit "expired" so the company got free money. Honestly if I could give this place 0/5 stars I would. Do Not waste your money here! read more

I have been coming to the LS location for the last 3 years. LaDena is an amazing massage therapist. She listens to what your problem areas are, your pressure level you want, and knows how to work out the kinks. She is also an expert with stretching. I highly recommend seeing her for your needs. read more

I am still new to this area and I've been meaning to go to a massage envy. I just so happen to chose the one in Lees Summit and loved it. They were very nice and understanding. I've been to a massage envy before but in Denver, CO. This was my first time getting a facial. I had the privilege to have Heather as the esthetician and she was great. She explained everything to me as she was doing it and she answered any and all the questions I had. She also told me what she recommended for me to use for after care since I was uncertain of what to use. They were all great. Look forward to my next visit. read more

Have been getting massages here for 4 months now, by Monica... AND IT IS HEAVENLY!!!!! She has great energy! She gives just the right pressure. She helps me out SO MUCH as I have multiple MAJOR illnesses. I have Epilepsy, Diabetes, Neuropathy, and have had 8 brain surgeries. She is awesome about being careful in my touchy spots and giving good pressure where I need it. The thing I love best are her communication skills! Asks me what I like and didn't like and is always open to try new things to help with my pain issues that spring up in between massages. Everyone else there is wonderful as well! They remember my name, they are all calming, helpful and truly care about making you feel good! I will be going there for a LONG TIME as long as they keep spoiling me this way! read more

If I could do a 4.5 star rating I would. Five stars to my amazing massage therapist who made a world of difference for me with a super tight and tense neck and shoulder. Three-to-four stars for the overall experience with front desk representatives. I went into this knowing I'd get the hard sell on buying a massage "membership." But it was still off-putting to get this sales pitch after spending 80 minutes having my upper body turned into a bow of jell-o. Any relaxation achieved during my session nearly evaporated upon checkout when I had to decline the sales pitch for a yearly membership. I enjoyed the experience and received top-notch customer service during my visit, but I don't love the pressure of the sales pitch. If I could just make a reservation online and get good rates like I did with this visit, I'd be a customer for life. So, FYI to anyone booking services here. The therapists are professional and competent. But just be prepared for the hard sell on a membership. read more

4.5 stars. I love this place and I am so happy I found it. There are a few massage therapists I worked my way through but in the end I have become a big fan of Natalie. I literally cannot recommend her enough. This lady is pure magic and has the sweetest soul. I always leave so relaxed and yet energized. Whatever my problem has been, Natalie has been able to help. And when I'm not in pain, she's great at a full-body relaxation massage. I have done facials here as well and really recommend those! read more

the massage is great don't get me wrong but I've had plenty from here and the only thing that upsets me everytime is no matter how early you show up somehow they always bring you back 5 minutes into your appointment time so now you're expecting only 55 minutes of massage somehow it ends before the hour is up so you only ever get about 40 minutes give or take it is kinda annoying to look at the clock and know you should have about 10 more minutes based off of when the appointment was scheduled to start but apparently it's already over. read more

I have been a member for 10 years. The service is fine. No real complaints about that. Business practices is another story. Have been trying to get out of my membership for over a year. They continue to raise the membership price to which I never agreed to be bill to my CC. Thus that in its self if a breach o my contract. I have so many unused service credits I will lose when I cancel. In addition have told I have to write some letter to the corporate offices to cancel. It should not be this difficult. They have chased off a long time member. Do elsewhere with less hassle. read more

First time I made an appointment, I showed up early per their request. I filled out the paper work and was asked to wait in their very clean and relaxing lobby. I waited and waited......and waited. Then my message therapist comes to get me, 40 minutes after my scheduled appointment. She apologized, and blamed it on her earlier client. Saying her client took over 20 mins to get dressed. The massage was fine, no complaints, nothing special but it was fine. Afterwards however, I got some sales pitch from the ladies at the front desk and seemed almost aggressive in trying to get me to join the membership. A few months pass, I decide to give this place another shot. I had a serious back issue that needed work ASAP. I called to make an appointment for that evening if possible. It was! She said 6pm. I live roughly 30 mins away, and made the drive. Upon arriving, and telling them I was here for my appointment, she says "ohhh, I'm sorry, I accidentally made your appointment for tomorrow night at 6. My bad" I was upset, they tried to get someone to stay late to honor the appointment, but no one would stay and give me my massage. So, I had nothing else to do but leave, with nothing more than a half assed apology. The following night, I head up there for my appointment that she wrote me down for. I get in my car to fight rush hour traffic again, and figured after a couple miles, I should probably call these people to make sure they didn't screw up again. Thankfully I did call, because they cancelled my appointment. No phone call or communication with me, they just cancelled it. And again, all I got was, I'm sorry sir. I told them I will never be back to them again. I highly suggest you find another place to get a massage, this place has very little respect for you, or your time. read more

I was in the hospital twice in one week for sciatic nerve pain. Someone recommended getting a massage and it was the best decision I have ever made because of Raheem at Massage Envy Lees Summit! He could see the pain in my face and I was hunched over and limping in the first few times. Within a few sessions he had me able to walk ok again! He asks questions to determine what I need each time and communicates throughout the massage to keep me comfortable. My goal was to be able to pick up my toddler again ASAP and he has made that happen for me. 100/10 stars if I could!!! read more

Robert was absolutely fantastic. Overall the location is convenient - the people were more than friendly - the environment was super clean and welcoming - and ROBERT was absolutely fantastic. You need to try the precession massage. This is the equivalent of a jig saw with a rubber mallet on the end....only no pain. It is so amazing. Robert worked on my lats (latissimus dorsi) which I have never had worked on before like this. By the end of the session I had so much more flexibility. He is amazing and I have a strong recommendation for him and her service. He is good at listening - continuously follows up - and overall is a fantastic provider. A+++++++ read more

I gotta write a review!!! I just had a miraculous massage!! There's been a knot in my neck as long as I can remember and today, Silvia made that thing disappear!! I signed up for a membership a while back, hoping for some help with my migraines. It's a very nice shop in a good location with wonderful people. I've enjoyed everything about it. I could easily recommend Massage Envy for all the things they advertise. But today, Silvia performed a miracle!!!! And I felt like I had to tell the world!!! It's a very big deal! read more

I've been to a lot of different massage envy locations since having my membership and I really enjoyed this location! I had Tulei for a 30 minute total body stretch, which was my first time but I recommend adding them to your normal massages.. My muscles felt extra relaxed following the guided stretch and he seemed really knowledgeable! Amber did my massage and was great, probably the best I've had at massage envy. She was able to locate my trouble spots and used just the right pressure. Highly recommend this location and these therapists!! read more

The most rude front desk employees that I have ever encountered, especially one girl by the name of Sydney. They hire these girls that do not know the meaning of customer service. If you like to be spoken to in a condescending manner this is the location I suggest going to or contacting too. If not than a short drive are other locations that employee much nicer employees. This location also has a very high turn over rate for their Massage Therapists. I wouldn't walk, I'd run away from here!!! This is a updated review. When the old manager left this location went down hill fast. read more

I have been going to get a massage here for about 6 months. Monica has been amazing and she really cares how I am feeling. I have enjoyed the monthly membership! read more

I had my first session at this location with Gail. She did an awesome job on the tension in my shoulders. I highly recommend her if you can go during the day. I have now booked an evening session with Natalie. More updates to come read more

My wife had a monthly subscription with the lees summit location for over a year. The actual massages were good, but the managements professionalism and disregard for customers is a major concern. We will not be returning here. read more

Stay as far away from this company that you can!!! After having damage from a storm the night before, I needed to cancel our appointment and they wanted to charge us $190 cancellation fee. This location is all about the money and not about you. RUN!!!!! read more

I was referred by a dear friend and went in to redeem my friends and family coupon that she'd given me and was blown away by the knowledge of the staff and their expertise. It was a very welcoming and comfortable environment and I received an absolutely incredible massage from Robert! It was so great that I signed for my membership on the spot and have given out several friends and family coupons to help spread the word! I will see them again in 2 weeks!! Thank you Jennifer, Kristin, Alex, and Robert!! read more

When I arrived for my massage, I was blown away by the customer service. Jennifer Meents, the president, asked me some great questions and genuinely listened to my answers. The other ladies at the desk were thoughtful and they kept asking, "How else, can I help?" I not only had a great massage, but for the first time in a long time felt like a valued customer. The atmosphere was clean and elegant but it was the staff that helped me calm down and prepare for a great massage. read more

This was a great place to go for a massage. A massage therapist is assigned to individuals based on the kind of massage they want. I was very pleased with my session with Leo. read more