Sent my boyfriend her for a massage for his birthday. 10/10 He enjoyed the massage. He has a full body massage and enjoyed the hand massage. read more

I had an amazing session this morning with Heather. It's been a Loooong time since I received a full body massage and I definitely needed that one. She did a great job and had me about to go to sleep. I will be back in a couple of weeks already scheduled my follow up appointment! read more

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I am a member here and have been since May of last year. Massage day is always my favorite day of the month. This is the best self care I could have ever chosen! The one issue I had was handled quickly and management was wonderful about it. It is always peaceful here, and I always leave feeling relaxed and ready to tackle the rest of the month! Restrooms are clean (the entire facility is clean), massage rooms are very comfortable, and the staff is great. read more

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If you get an excellent massage, congrats. There's a few that know what they're doing. Others are just on it for the pay rate. The management needs to get training in business management. Too many other excellent places to put my money. Which reminds me how they would charge me a higher rate when I gave them automatic payment privileges. Anyway I can give them minus s read more

I was long overdue for a massage. I work a very sedentary job and my body was all locked up. I had a session with Heather 12/18/25 and it was amazing. Definitely worth the money and I'm seriously considering going back and joining the membership. 5 stars. read more

I recently had a massage at this location and my massage therapist was wonderful. She listened to my concerns and focused on those areas as well as gave me stretches to work on between my next visit... This was an hour long massage appointment. The room was clean, comfortable and relaxing. Massage envy has their monthly program which is what I use for my services it's a great deal at a great monthly rate. Only giving 4 stars instead of 5 due to the difficulty of scheduling an appointment on their app. read more

Massage Envy - Massage Near Me - High Point, North Carolina

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I've visited the Greensboro location MANY times and I've ALWAYS been asked to arrive 10 minutes before to check in and also a lot for changing clothes etc. NEVER have I had to wait past my appointment time and watch orders that arrive AFTER me be taken back BEFORE me. I approached the counter to inquire about my wait (I've been here since 10:43...appointment was 11:00) and was immediately met with "it's 11:02" in a patronizing manner. I explained that I've been waiting for at least 15 minutes and was immediately cut off with "your appointment starts at 11:00 it's 11:02. Someone will be out shortly". I've watched several others go in (which I understand their appointment and therapists are ready) but I'm taken aback with the customer service. I so wish I got her name but nevertheless. My therapist came and got me at 11:06. I enjoyed my MUCH needed massage and my rating is for the response to my inquiry about the wait. Customer service is everything! read more

I wanted to gift my mother a special Mother's Day gift! Package deal for the entire year! My mother just beat cancer and I thought she could use the message therapy. NOPE!, I was WRONG! HORRIBLE HORRIBLE HORRIBLE CUSTOMER SERVICE!!!! If you plan on getting the "package deal" DO NOT!! GET THE MEMBERSHIP they are trying to offer you! You have been warned! They charge your credit card each month but when it comes to actually making an appointment it's like pulling teeth! I REGRET EVER getting the package( membership). Logan is rude!! He consistently kept hanging up the phone on me because he didn't want to deal with issue for a refund . Im guessing he was the only one working that day, since I never got to speak to anyone else. MESSAGE ENVY is the WORST! ITS A SCAM COMPANY. I will be sure to warn everyone, to never use this establishment! It's a rip off and a scam! There isn't a corporate number , which leaves you no choice but to leave an email! Which NO ONe! Ever reaches back out to you! $$500 plus $$$ down the drain. good luck with trying to speak to a "real person" and not the prompter. What a shame!!!!!! Taking people hard working honest $$$. read more

These people are just after money. They lie about prices and none is accountable when you call back. Do not sign up for the contract or you will find out for yourself. I wished I would have read customer reviews. read more

Nightmare- it's a scam business I wrote a review last month about canceling my membership. After that I had several nasty conversations with front desk, Makayla and her manager, Randi. Makayla first lied to me by saying they never receive my application. After I caught her lying she said she can't put my request into their system because she is on phone with me. I asked to talk to her manager. She said she can do it after work. I said' is this how your mother raise you up so that you can be a liar?' I was then transferred to her manager and unsurprisingly my call was dropped. Later that day I received a call from the manager who promised me that I will receive refund and have my membership cancelled. She emailed me an agreement. A few days later I also received a message from BBB that massage envy agreed to resolve the case so I just close the complaint. It has been one month since I spoke to them. I didn't see any refund but I do have September charges pending. They didn't do anything they promised, just unbelievable. read more

This place is a ripe off. I pay a monthly fee of 75.00 however when I went for a massage on 5/12/2023 my account was charged 85.00. I called and spoke with Ashley.... she told me I should have asked them to pull my payment early. Well, when I signed up no one told me to ask to have my monthly membership payment pulled early to cover the charges if I came in before 5/21/2023. I just canceled my membership. How unethical is this place. Oh and I canceled my membership through HSA. They will not get another dime from me and I am going to report it to the BBB read more

Monday was my first time at this location and I was impressed with the front desk staff. My wife made my appointment and put on my calendar for the 21st when in actuality it was supposed to be the 28th. Well instead of just telling me I was there on the wrong day they checked to see if they had cancellation for my appointment time which there was and the rescheduled my appointment for that time. That to me says there is true customer service and professionalism. My massage therapist also was very professionally and provided me a top notch massage. read more

I had my experience a couple of years ago but it seems like this location is having the same issue where they manipulate people into getting the membership without telling them all the conditions. My advice is if you're having any issues go straight to corporate these people will not help you. This place could excel if they got better people to mange it. The massage therapist are great, customer service is awful. read more

Going to end my membership as soon as I can. Was stuck in traffic, accident, couldn't get anyone by phone always goes to recording. They finally they call me and I explain and ask if I can move to latertime.Told I could then get a call saying I will be charged for the one I miseed. I explained never missed in almost a year and 3 different times I have heard people call in for "missed" appt and told it was forgiven for 1 time. I am told manager says no even after I have heard they do forgive. Told them cancel 2nd appt and not renew my membership after next month. They have no problem canceling or move customers appt if there staff calls out but not the customer.Terrible managent selective favors for customers. Don't take membershil go so.ewhere else. read more

Charged my card $29.99 without notice TWO weeks after my initial visit. When I called they said "oops we thought you had been here before" so your visit was $79.99 instead of the $49.99 it should have been, which a gift card covered. How dare a place store my credit card number and just take it upon themselves to "retrieve" their $29.99 they thought they mistakenly didn't charge me two weeks prior. Very unprofessional and I definitely would not become a member.. Who knows how much they'd charge me and when they'd do it. Massage therapist was good, too bad I can't remember her name. read more

The McDonald's of massage. They are definitely about quantity over quality. The prices are obscene if you are not a "member" or have the introductory coupon. The membership is a monthly fee which affords a discount on one massage and basically you end up getting one free massage a month. I gave this place a try for about six months and decided to go elsewhere. The thing to keep in mind is that the majority of the therapists are newly licensed and just fresh out of massage school. This is the place they go to learn while on the job and once they have two to three years experience they move on. For me, I would rather seek out someone who has already established themselves. I was able to see the same therapist each time I went but, I had to find out when she was working otherwise you are assigned an available therapist. Bodywork is such a personal thing and it is more important to work with one person if you like the flow and modality they work in. Another reason why I would seek out a massage elsewhere. As far as the place itself, it was always clean and the front desk staff was always courteous and polite. I never had any problems with credit card billing or mishandling of my CC info. My final thought is that there are better places to go if you are looking for long term benefit from massage. Seek out a more seasoned therapist. read more

Canceled more than 1 year membership but still got charged!!!! Attention!!!! They won't care to call back even I keep calling and gave voicemails. The therapists are nice and friendly. However, I have been here for almost a year and a half. Never had any problem. However, the system is bad the customer service on the front desk sucks I cancelled the service on November 8th, 2020. I took a picture of the record of the cancellation as well. And told the lady that nicely served me please make sure I got canceled and don't charge my bank. Because there are many other reviews got the same problem as I got. That's why I told her. However, on the November 23th,2020 got charged $65. I have been calling to make sure they know about this and fix the problem. I have never liked to give bad reviews but this business sucks at this point! They got 1 star review because the system sucks and they don't really care about you anymore right after you are not their clients anymore. I have been calling them to let them fix the problem but they never called back since last week. I'm really mad!!! read more

ABSOLUTELY THE BEST! I travel for work from NY to NC and have found the Massage Mecca in the High Point Location. This shop is extremely customer oriented. Manager is very client focused and it shows. Front staff is phenomenal and Massage Technician, Lanette, gave me the best massage, hands down, that I've ever had- ANYWHERE. She offers medium to deep pressure that will leave you feeling like a brand new person. I may have drooled. I really cannot say enough about this spot. Having been a Massage Envy client for several years, I'm now plastered to this center as every other massage I've received simply pales in comparison to High Point. If you're unsure of where to go, go here and ask for Lanette. You will not be disappointed! read more

I went to get a massage because i had received a gift card, just to try it out (this was my first massage) & the massage was great don't get me wrong, but i won't be returning for how pushy the worker was after i got out. Felt like i was being pressured into signing up that day (not to mention i just got out of highschool) and the only way i could get out of it was saying i'd have to check somethings financially & after i was asked to share my financial issues... unprofessional in my opinion. overall great massage, but it's definitely quantity over quality. read more

Faulty billing system, account not properly cancelled and was randomly charged $275 even though I haven't been in a year. Associates don't help and have to wait for regional office to contact me. Proceed with caution providing them any billing information. read more

This company has the WORST customer service. DO NOT sign a contract. It's left to each employees discretion how masks are worn during your massage. This should be a policy that's the same across the board So a customer knows what to expect each time they come in. one employee wanted me to wear a mask face down and if I didn't she would not work on me. I can't wear a mask face down do to a medical condition and they would not let me out of my contract. Call Hand & Stone they are much better! read more

I showed up to my appointment 20 mins before the scheduled time to fill out the paperwork (which is mostly all the same paperwork I filled out online). I got called back at 2:01 for my hour long massage quickly go over what I'm looking for and gave me quite a bit of time to get undressed. The receptionist told me I'd be able to control the music and heat of the table. When I got under the covers the heat was cranked way up. I looked for a way to turn it down but didn't see one so when the masseuse came in I asked them to turn down the heat, they did, then put a heating pad on my back. Whatever I guess it's part of their process. So best estimate the massage started at 2:10. I asked for deep tissue and should have said to go harder but it was mostly medium except for a few minutes/areas. The massage in general was mediocre at best and was never asked during the massage about the pressure or if there was anywhere she needed to work on specifically, which I know isn't a standard, but is nice and is common at other places I get massages. Then I was told I was done, looked at the clock in the room and it was 2:52. They say on the website that you'll get at least 50 minutes of hands on massage. But overall I'd say I was lucky if it was 40 mins total. I will not be going back. read more

I have been a member here for many years and I am never disappointed with the level of experience that I get. They are very in tune to what you asked them to do and to work on. read more

As a professional strength athlete, I have many aches and pains that come sporadically. Although, we have a massage therapist on staff she's not always available for each athlete. So, it is good to know that I can use this service; and it's open to me when I need it as opposed to when it's available. They listen effectively & perform with understanding as to which muscles need to be worked on and which muscles needs to be stretched and they very good at their jobs. I normally use Chasity or Mike. However, in the evening it's better to walk in than call on the phone... they rarely pick up the phone. read more

I have been to multiple massage envy's all over the country and by far this location had the best employees! Amber did a phenomenal job and listened to what I wanted. I could not be more pleased with the massage I had this morning! read more

Alli acknowledged me as soon as I walked in, very friendly, informative, knowledgeable and really wanted to get a grasp on my needs for the session. The entire building was spick and span, atmosphere was relaxing, colors and lighting were easy on the eyes. room was cozy, loved the warm tables! Lynette was my therapist and if I could give her more stars, I would!! The pressure and intention of strokes were therapeutic, relaxing and on point! I was asked what I needed and that is exactly what I got! By far one of the best experiences of my life!! Run do not walk to make an appointment, your muscles will thank you!!! All around everything was AWESOME!!!! Folks be kind to yourself this is the only body you have so take care of it. Thanks Alli & Lynette :) read more

Absolutely horrible customer service. They pretended to be all sweet and nice on the phone but it was obvious they didn't want to assist me as an out of town guest who was booking an appointment for my minor son. I will be calling corporate and lodging a complaint and will never visit this location. read more

I was very impressed with all elements of my experience. The people at the front desk were helpful and knowledgeable. The masseur was great. The massage was calm and relaxing. I felt amazing and stress free, afterwards. I will definitely be going back, and I have already recommended several friends. read more

The rudeness of the front desk staff is outrageous. I decided to become a member because the price is attractive and I've received a few good massages there. However I have found it so difficult to get an appointment time at any of three locations that I am canceling my membership. Go find a real massage therapist! Massage Envy is too much hassle. read more

This last time I went I was able to get a deal from a friend. Normally, their prices are around 49.00 for a new client and then they try and offer you a monthly membership which entitles you to a massage a month, but if you go every 6 months, they will give you the introductory price for the massage. Everytime i go, I receive a different therapist. Not one time have they asked me who I would prefer. They just ask male or female therapist? I would go back because of the price, but not interested in joining. read more

I've been to many spa's & this one is more like Walmart of Spa's. Easy in, easy out. My 90 min massage felt more like physical therapy than a massage. Stretching & breathing exercises. I requested a relaxation / Swedish massage..... LaShonda obviously thought she knew better. When she finished & said thank you, I honestly laid there thinking she's kidding. Ive tried about 5 different masseuse and I'm ready to give up! It shouldn't take 5 months of massages in search of someone good. I would suggest finding an independently own masseuse that is good & stick with them! read more

I've been a member here for many years. They were great at first but, over time it has become very disappointing. The "hour" massage is actually 50 minutes. It's difficult to find a good therapist and whenever you find a good one, they end up quitting. I always get a new therapist who gives "deep tissue " because after the first couple of times, they no longer give deep tissue. At least 2 maybe 3 times in the past year, they have canceled on me on the day of my massage citing that the therapist had an emergency. Yesterday, they canceled on me less than 2 hours before my appointment. If you don't cancel your appointment 24 hours before your appointment, you are still charged. When they cancel suddenly on you, then you get nothing. read more

By far one of the best decisions I've ever made to improve my well-being is a regular massage. The next best decision was to choose Massage Envy in High Point, NC. I have had massages from many of the therapists there and I've never had a bad massage and I've been going for over a decade. I have to say that my favorite massage technique and therapist is Twan, whom I affectionately refer to as Dr. Twan. I simply tell him where my problem areas are and he manages those as well as the consistently fantastic massage I get every other week. Added to that is a fantastic staff managed by a new manager which has taken the time to get to know the clientele to ensure a completely satisfying experience from the massage to overall customer experience. If I knew how to nominate this location as the best Massage Envy in all the US, I certainly would. Thank you Dr. Twan, Allie and the entire staff for always making my Massage Envy experience the best. Davin Lewis It's been about nine months since my last review and I didn't expect to be writing another one just yet but I believe you should give credit where it is due. My most recent massage was one of the best I've had from "Dr." Twan. Thank you Twan. And, on my way out I had a nice conversation with the manager, Allie, and the front desk staff. They are SO good and approachable. Total team effort. No detail is ignored and if I'm not mistaken Allie and her staff have improved this locations rating from last in the state to 2nd. No doubt in my mind you will be number one. Thanks again for all you do. read more

I am someone who is turning over a new leaf in life, and decided to remove a few years of stress that has been left on my face. Although I've enjoyed my life's journey, I don't want it to be seen! I've done a lot of research on chemical peels, and felt drawn to Massage Envy and gave them a chance. I don't believe it was a bad choice and hope to continue visiting as my progress continues! read more

I have used lots of other massage locations, online deals, and even another massage envy location. None even come close to how informative, calming, and attentive this Massage Envy is. The massage therapists are very nice and the techniques made my muscles melt. read more

My husband went in to get a message and was somehow signed up for a contract. He has been in there numerous times to cancel and they continue to charge his account. Their deceptive practices should be investigated and they should be shut down. They are scam artists and thieves!!! After the first month my husband went to cancel and they told him it would be. 9 months in they continue to mislead him and due to the continuously changing staff recount what the other person says. If I am not happy with the service then I should be able to get out with a fee which I feel like I have paid. The BBB will be contacted as I refuse to continue to have my money wasted on a company like this. read more

I love this location. All of the staff up front are so friendly and helpful, and all of their therapists and Estys are amazing. I would highly recommend this location to anyone looking for an amazing experience at the spa. read more

The manager at this branch is really rude! And do not sign up for a membership-- there's so many things they don't tell you and make canceling harder. Even after you request they take a 30 day process and you get charged again. I would just go in once but not sign up to become a member. Their staff is nice with the exception of the manager read more

I treated myself to a much needed massage today, but was wary of getting hit with the "hard-sell" for their membership program. I was pleasantly surprised on every level!! Allie at the front desk was professional, relatable & in NO way pushed the membership program. Marcus, my massage therapist was truly the BEST I have ever had ~~ EXCEPTIONAL !!!! His quiet, calm demeanor was perfect (I tend to be a chatter and then regret not just relaxing !!) and his technique was AMAZING !!! I prefer a super deep-tissue massage and Marcus has it down to an ART !!! I hate to share his name since I might never get in with him again, but I have to sing his praises !! HIGHLY RECOMMEND !!! read more

I don't get all these negative reviews...I have been a member for over a year...and have been treated VERY professionally...they have some excellent workers....you just have to find your preference....very clean and professional in my opinion. read more