What an AMAZING experience!!! The amount of concern, kindness, and excellent customer service I have not received in many years. My visit today gave me hope in humanity. The GM, Gwen, showed a level of leadership the world is missing out on; she is simply wonderful! Besides the bar none customer service, the facility is gorgeous; clean, and peaceful. Thank you for today! I'll be back. Jo Davis read more

What a wonderful experience I had with Bonnie my assigned massage therapist. 90 minute full body massage is just what I needed while traveling for work. Work hard but we need to remember to pamper ourselves as well. This location is clean, all of the staff is very friendly and accommodating. Ambiance was a 10 out of 10. Thank you to the staff for a great morning start. read more

The absolute worst place I've ever been to for a massage. I went 20 minutes before my appointment to fill out paperwork. They told me I was good and to go back to the waiting room. At 12:10 when they hadn't come back to get me (10 minutes past my appointment) I went up and was told that they had just tried to call me even though I'd been in the back for the last 30 minutes!!! They then said I need to fill out paperwork and we are now 15 minutes past my appointment time and I had come early to do paperwork which they said I didn't need to do. My massage ended up starting 25 minutes past my appointment time. I had a facial scheduled for after the massage and 10 minutes after I was supposed to be picked up for my appointment, no one had come to get me. When I went up to the front to ask if I needed to check in again, I received attitude from both of the ladies at the front, at this point I then asked to be refunded for the time that I did not get in my massage (they gave a whole $10 back) and to cancel my facial. I'm not going to spend money where I get horrible customer service. This was given to me as a gift so I could relax for my birthday and the whole ordeal gave me stress, and it was the worst experience. They lost a potential monthly massage membership & I will never go back and tell all my friends not to. read more

Very amazing !! I think her name was Jamaica * if I'm not wrong she was sooo good!! Excellent job I will definitely be back again And my friend had mr bob they said he did an amazing job as well thank you so much guys read more

My first time at Massage Envy I was greeted with a formal greeting and a smile given my paperwork and explained on how I should filled out they took care to ask me what my needs and attention were areas to focus the therapist was a gentleman very polite asked me my trouble spots and focus points my experience was simply wonderful and I will be returning for another visit soon. read more

Massage Envy - Massage Near Me - Collierville, Tennessee

I have a membership for massage envy. Ive learned the secret to a great massage- you can't fully relax and enjoy the massage if you are making idle conversation with the therapist. Tell them upfront what you like and want in terms of pressure and areas to focus on. Then lay back and let them do their job! Whew! An hour massage is great but a 90 minute massage is blissful for me. I like deep, firm pressure so I always let the person scheduling know what I like. I may occasionally tell the therapist they are using the perfect amount of pressure (or not) or that particular area feels great to let them know to keep doing what they are doing. Plus, who doesn't appreciate hearing they are doing a great job. I enjoy the quiet room they have to help set the mood of relaxation before you go back. The staff here have always treated me well. I appreciate their well mannered kindness and professional behavior. I've got a facial and a massage scheduled back to back next week. I'm already looking forward to that. read more

Massage Envy - Outside entrance - Massage Near Me - Collierville, Tennessee

During COVID, I have not felt comfortable using my credits and they allowed me to pause my account for 6 months but now that 6 months is up, and COVID is still just as bad. Instead of allowing people to continue to be on hold, they either have to continue to allow charges for credits they don't feel comfortable using, or they can cancel their account and join again (another min 6 month membership required) to use remaining credits. This is ridiculous and taking advantage of a pandemic to force people to continue with a membership they may not want. And in my case, I don't want it and can't afford it, again, due to pandemic. read more

I started receiving facials in December 2021 due to having break outs from wearing masks during the pandemic Alex has been Godsend. She was very professional, compassionate, detaied and knowledgeable when addressing my skin care needs. Her recommendations for my skin care improved my skin appearance and I have not had any break outs since I started receiving facials services by her. Alex is amazing and I strongly recommend her for your facial services. My melatonin is poppin read more

Just joined the club. Had my first hour and a half massage and I gotta tell you, man it was nice. I think I'm gonna really like this place. The price, if your a member, is reasonable. The service is very good and the staff is very friendly. They are a chain and have locations throughout the country. As a member, you're entitled to special member rates at any of the Massage Envy locations. This is one membership I'll be sure to use every month. read more

Best Monday ever!! - Relaxing medium 90 minutes massage with aromatherapy-- no crowd- quickly set appointment & therapists really took care of my needs read more

Some massage therapists here are really great and you feel that all your knots have been worked out after a session; a few are mediocre at best, often leaving you more exhausted than before. Schedule ahead for better luck. The entire staff is very friendly. I would not pay nearly $80 (their regular massage rate for non-member) for a session, unless I am feeling rich and it's from one of the top therapists there. So I sign up for the 12-month membership which allows them to deduct $59 from my bank account each month and I can get one 50-minute massage session per month (tips are additional). If you are having a tough month, you can get more massages for an additional $39 per session. It's a national chain which allows you to continue enjoying the membership if you are relocating to an area with a Massage Envy. Let's hope that they are at least on par or better than this location. read more

Absolutely outstanding customer service, friendly smiles and highly professional. This was my first time at this location and Valencia was my therapist. She's small but she packs a big punch! She said she has been doing massage therapy for ten years and her expertise shows. I highly recommend this location. Thank you, to all of the staff, for the welcome feeling, professionalism and courtesy. read more

I'm pregnant! Billy was the best prenatal masseuse ever! I am a member at ME and I wish that Billy was at my local shop. He was kind, careful and just the sweetest. He was very knowledgeable with the prenatal practices which made my experience even more comfortable than expected. If you are looking for some TLC while expected, go see Billy. He even takes 2 hour appointments! read more

I scheduled two massages for last Sunday but when we got there, I was told my appointment isn't until the 25th. THE 25th??!!?? That's 3 weeks away. How they fucked it up I have no idea but not an apologetic word whatsoever from them. I'm going elsewhere (like Gould's) for my massages. read more

Customer service stinks. Somebody needs to educate the desk staff on proper phone etiquette and the ability to book appointments without an attitude. Won't be calling this place ever again. Selected 1 star only because Yelp wouldn't allow me to continue. . . read more

Confused? Disappointed! Lost a Customer.. I have been receiving massages from this location for 10 months and everything was fine until last weekend? When I arrived for my scheduled 1 pm massage, I was told that the therapist "called in"? An adjoining personnel proceeded to tell me that she called me to tell me that my appointment was canceled? Looking at my phone, I received a missed call from ME at 12:52pm??? WTH.. I re- scheduled for the following day at 6 pm, when i arrived the spa was CLOSED/ in darkness and there was someone looking through the storefront window. Here it was I drove 15 miles for the second day in a row for nothing. I left a message via ME's "contact us" website requesting an explanation and to be contacted and I have not heard a thing, it is a week later. ? read more

I tried making an appointment online and was told someone would call me to set up the date and time I selected. I never received a phone call. I guess they don't need the business. read more

I love this place. The atmosphere is relaxing, the staff friendly and Michael is the best!

First appointment was an immediate opening. In the 8 months after that point they have never had another opened. I would give them a better rating but the total lack of availability makes me giving them 1 star is more than they deserve. read more

While visiting Collierville area had opportunity to get appointment at this massage envy. Was fortunate to have Valencia as therapist. What a wonderful massage that was given. Can not wait to go back if in town again!!!!!!!!! read more

I have been going to see Allison( my esthetician ) for a few months now, I just wanted to take the time to say how thankful I am that she was introduced to me! She is such an endearing individual and is so filled with knowledge to better help my self with my skin care. She does a lot of research for her clients and that really means a lot to me. I trust her completely! I would recommend her to everyone! read more

I received a gift card for Christmas. I called 6 times to make an appointment that would work for me. Every time they asked if I was a member and I said "no" and then said they didn't have my times available. Some of us don't have the time to be a member. I work 60+ hours a week and feel blessed for that moment I can get pampered. I guess I will go in to get the money on my gift card and take my business elsewhere. read more

I passed by this place while shopping and wondered just what it was. Massage Envy is a national chain that offers a membership that allows you to get massages at an affordable price with no fru fru frills. The introductory offer for first timers is 39 bucks. You get a 50 minute massage plus 10 minutes for dressing and undressing. You can undress to your level of comfort. You will be covered under a white sheet most of the time. The personel working the front desk is friendly and very perky. They are definitely trying to do their job by working the membership angle. If you join the membership, you pay 49 bucks a month and it entitles you to 1 massage a month. You can have as many additional massages in the month as you want but you have to pay a discounted rate per massage. Honestly, it is really not bad considering the prices at day spas and such are usually 65 to 75 bucks for 1 hour. Massage Envy offers swedish, deep tissue, myofacial, sports massage, reflexology, trigger point, and prenatal. I looked at the massage therapists biography book and i know they offer reiki treatment as well. I opted for a 90 minute massage--it was their special for 57 bucks. My massage therapist was efficient and didn't gab a lot which was good. I got a very thorough and deep Swedish massage. I had the knots worked out my shoulders and neck. After leaving, i felt much better. My body felt lighter and less tight. If you are stressed and feel the need for relaxation but don't need the girly feel of the day spa, then Massage Envy might be for you. Massage Envy offers a clean room with massage table, white sheets, blanket, dim lighting and relaxing music. It's not fancy or quite as pampering as the day spas but they are flexible and offer walk in appointments. I got one the same day. So for convenience, it is great because they are open 7 days a week and offer late evening hours until 10 pm. If you haven't had a massage lately, may i recommend Massage Envy. It will make you less grumpy and more relaxed. read more

This has been the best massage I have ever gotten. The first massage was good, but this second massage was out of this world! Keep doing what you're doing me cause I'm coming back. read more

Horrible customer service at the Collierville location if you have a problem . They have overcharged my credit card for the last 5 months and refuse to refund so now I have to seek legal action because they also won't cancel the membership. The manager is always "busy" , in a meeting or on the phone. read more

I have been a member at Massage Envy for the past two years; I just moved here from Maryland an am starting over. I have had some decent massages at Massage Envy, but I received the BEST massage ever from Latoria. She had the perfect touch! I will be seeing a lot of Latoria. read more

Canceling after multiple errors every month in scheduling - they called again tonight canceling my morning appt due to their error - go someplace else!! read more

I am a member of massage envy for about 2 years. I have had massages in this location many times,and massage therapist do a good job but this time I have had the worst experience, my appointment was cancelled without any notice, in spite of having my phone number and calling me from 2 years they say we couldn't call you as we dint have your number. And I was not even asked about rescheduling very poor customer service. read more

Have been a member for approximately 2 years and recently cancelled. My therapist was great and I always felt like a new man afterwards. The front desk staff leaves a lot to be desired. I finally grew tired of the lack of professionalism. read more

First time going here today. Hands down the BEST I've experience. Valencia was professional and on point with my massage. She concentrated on my lower back area just as I noted on the paper work I filled out. What sets them apart from Serenity Day Spa is she took the time to stretch my legs! Which added to my lower back therapy. Awesome job Valencia! Keep the consistency going. read more

My best friend and I joined Massage Envy January 2010 in Collierville, TN. It started out great. The customer service and massages were the best! Over the past year or so, we've both experienced a decline in the customer service that we receive. They used to give an 1/2 hour bonus during your birthday month. So last year during my birthday month (March), I scheduled an 1 1/2 massage and told them to use my birthday bonus + prepaid. They said no problem. After the session and cash out, the front desk clerk said "oh, I didn't use your birthday bonus for the session" She had deducted the 1/2 hour from prepaid that had rolled over. It was the end of the month so I asked if it could be used next month. She said no, has to be used during birthday month. So then I asked for a manager to correct it. There was no manager on staff that evening. (now, it seems that a manager is never there when I need to speak with them). I was given a name and number of a manager to call the next day. I spoke to two managers trying to make sure it get corrected. Needless to say, it has not been corrected. I got tired and really busy with work and school to push the issue. Earlier this week I called and requested an appointment for a hot stone massage. They booked me with a therapist that i had a hot stone with before and I was thinking great. I even asked about the birthday bonus, which they stated they no longer do. They give you a $10 bonus. I was thinking even better. I got there and was given an hour massage. I was quite disappointed and talked to the therapist and front desk staff afterwards. They did apologize and the person that booked me was there, but didn't have anything to say. The think that kills me is that when you make a mistake, TRY TO COMPENSATE THE CUSTOMER IN SOME TYPE OF WAY TO KEEP THEIR BUSINESS!!! I've a member for 4 years and all I get is Sorry. I used to make sure I get there monthly because the service and experience was great. Today was the first day I've been back sine July 2013. I have a bunch of prepaids that I will try to transfer and use up soon then cancel my membership. My best friend, she stopped going to Collierville because of similar issues. She was using the Germantown location, but is now fed up with them too. read more

The only thing consistent about this location and ALL Memphis Massage Envy's is the inconsistency of the service level. I have been a member for YEARS and no matter the location, you never know what type of service you are going to receive. Far from a relaxing experience. read more

The massage itself was decent. But my overall complaints come from my before and after experience. My husband bought me a gift card here and he was told a massage was price $X. When I called to make an appointment it was about $20 less than what he purchased. Good deal - at least I thought. Then I got some add ons while I was on the phone making an appointment. Fast forward a few days and I am checking in - those add ons were not even scheduled for me, or at least that is what I was told at check in. So I said, that is fine I will just skip them. Massage was decent and the therapist worked what I asked her to. But it wasn't a full hour (which is what I purchased). It was about 45mins. So then I go to check out, and all of a sudden I have the add on's on my bill - the one's that I was supposed to get, didn't have scheduled and didn't receive, were not being charged to me. After all this I filled out a survey, opted to have a manager contact me - which to this day has not happened. I would not recommend this location. read more

Membership don't do it. Started a membership here all most a year ago and attempted to freeze because I have a lot of unused messages that I need to use. I have been busy working and just unable to go regularly. I couldn't freeze at any location I had to freeze at location I started membership. This was not convenient at all because this location is about 15 miles away. I managed to get by there on my day off and froze my account. I want to cancel but if you cancel you lose all your messages you paid for. If you freeze you still get to use your messages but with a $10.00 or $15.00 charge pulled out of your account each month and that money doesn't go towards your account. So they charge you to freeze your account but better than losing all your messages. So after driving 15 miles out of the way to freeze my account I am still getting the monthly membership deducted from my account. I saw it come out last month just thought it was maybe to late in the month that I froze it so I was getting charged but no just got another monthly charge. I will call tomorrow and try and figure out the problem but trust me it's always something with this company. I have never be so dissatisfied with their customer service and this monthly membership. I asked for a copy of their membership rules and was told it's over 300 pages but they could print it if I wanted. I asked for this because each time I go or take someone with me the rules change and we end up owing something when we walk out. Trust me be ware. I'm calling the BBB in the morning this is just ridiculous. I'm done. read more

I signed up for the membership and was told that I could cancel at any time.. I decided to cancel my membership and my credit card was charged after I canceled.. I had a really hard time getting the credit back on the credit card that was charged.. So Massage Envy gave me partial credit on the credit card that was charged and partial credit on my debit card. I tried my best to get them to correct the issue.. I just don't understand how they could charge my account and issue credits to another card that wasn't used..I spoke with managers, Katie and Erica, each stated that they would try and get the issue resolved but that never happened.. I asked to speak to the owner Tony and that never happened.. I spoke with the assistant manager Sarah and she stated that she would try and get the issue resolved and stated she would give my number to the owner and he would call me back and that never happened.. I would never go back to Massage Envy and I surely wouldn't recommend anyone go there..I was really dissatisfied with the service I received.. Poor customer service.... read more