I have a gift card- which has NO EXPIRATION DATE LISTED- on the card or the envelope. I drove from…read moreout of town today to use it & was told because it was an "older" gift card that it was no longer valid. They even had a master list & were able to look up my gift card with my name & information. I still have the actual gift card- which AGAIN HAS NO EXPIRATION DATE LISTED. I think it is RIDICULOUS to not honor this gift card! I won't recommend this spa to anyone. Their employees are not friendly and the management is TERRIBLE! They didn't have a problem taking my cash for the card- but can't honor it now? THIS IS THEFT! They stole $75 from me and I will be reporting them to the BBB & leaving negative reviews on every platform until my gift card is honored. PLEASE DO NOT GET SCAMMED FROM SPA COLLIERVILLE LIKE I DID. Do not purchase gift cards or ANY services from Spa Collierville! They will not honor gift cards and make up that they have expiration dates. SCAMMERS! THIEVES!! LIARS!! UPDATE: Company responded with a false allegations that I was disruptive in their clinic- but when asked for video evidence they could not prove it. So they also tried to slander me and have opened themselves up for legal consequences . Admit you are scam artist and liars. Don't you dare tell me I was rude or disruptive because I wasn't. Be careful because I would win in a civil suit . make sure you stay the facts and not more lies and BS . You still have time to make it right and I will correct my reviews and revise my complaint. I just want products what my card was purchased for. You obviously can't refund my credit card because it is expired. That was foolish to offer since we both know that can't be done. I am willing to buy product and spend extra $ if you honor the card

had the best massage ever. and I've them for decades ! Amber has the best hands. she did…read moreexactly what i asked, loosened my neck and got rid of the knots in my shoulders. i'll be going back once a month as maintenanc.

What an AMAZING experience!!! The amount of concern, kindness, and excellent customer service I…read morehave not received in many years. My visit today gave me hope in humanity. The GM, Gwen, showed a level of leadership the world is missing out on; she is simply wonderful! Besides the bar none customer service, the facility is gorgeous; clean, and peaceful. Thank you for today! I'll be back. Jo Davis

What a wonderful experience I had with Bonnie my assigned massage therapist. 90 minute full body…read moremassage is just what I needed while traveling for work. Work hard but we need to remember to pamper ourselves as well. This location is clean, all of the staff is very friendly and accommodating. Ambiance was a 10 out of 10. Thank you to the staff for a great morning start.

After a one year hiatus given the spread of Covid-19, I am back getting monthly massage for my…read moremuscle tightness. In addition, the therapy is a great stress reliever. I certainly appreciate the safety precautions that are in place at The Lindsey Group, too. Although I am vaccinated, I choose to wear a mask given the uncertainty of the Delta variant. At my request, my therapist does the same. We are keeping each other safe!

Shawn Coopwood is a very knowledgeable and professional massage therapist. I've had back pain for…read moreyears. Going for monthly deep tissue / myofascial work has helped me very much. I highly recommend him.

Because of an illness, I had not been there in several months. However, the owner was present. She…read morealway makes me feel welcome! As well, her team members are always courteous, professional, and patient!!

10/10, highly recommend!! I was referred here and I will be coming back very soon! Staff was…read morefriendly and knowledge, and my experience was pleasant!

HORRIBLE EXPERIENCE!!!…read more I have been here several times and have never had this happen. I get regular full face waxes due to a medial condition that causes excess facial hair. My waxer continuously asked if there was anywhere else. Yes I want a full face, I expect a full face. The wax was extremely painful and left me cuts and bruises on my face. I specifically told her brow shaping, but it doesn't look like she did anything except leave bruises. I never complain but I will NOT be going back! (Posted on behalf of my sister)

I have been going to Gould's for a couple years. When I needed an emergency haircut they were able…read moreto fit me in that day with another stylist who did a wonderful job too.

The year before last my Mom gifted me a gift card for a massage at In Great Hands, here in…read moreCollierville. Rita is the Owner. I booked my appointment online and took a screenshot of the confirmation. I got ready for my appointment, walked up there from my home and waited in the lobby. 10 minutes after my scheduled appointment time, I checked the inside door and the sign said, session in progress. So I walked outside around the building and outside door sign said closed. I started walking home and called the number listed on the site, and Rita answered. I stated who I was and that had an appointment. She informed me there were no Bookings that day. I said I had a confirmation ss and that I was a little upset. As soon as I said I was upset, Rita promptly hung up in my face!! After calling back, sending text with no response, I finally stated that after being so unprofessional that I would just like my Mother refunded so I could go somewhere else. After that, Rita called me back, requesting we start over, that she would love to work on me. I decided I would let some time pass and try to make an appointment at a later time. Sometime later Lee is added to the team and my card was about to expire so I made an appointment and saw Lee. My Google review on Lee is public and he is no longer listed on the " In Great Hands" Website. Fast forward to last week. I make an appointment for 11:15a on Friday. Rita texts me the day of my appointment at 9:29a asking if I can reschedule, to the following day at 11:45a. She had a procedure done the previous day and was still unable to drive. Can I come in on the weekend? Ok, I already had Sunday off per my request. So I fit the New appointment in for Sunday at 3:00. She asked for a booking time because I was showing up early, 2:45p great, confirmed. No apology offered but said she would take 20% off for my inconvience. Ok, thank you I said, sounds good. So we get to today, Sunday, I'm in church for second service and I receive a text 1:42p saying my appointment was canceled an email, sent at 1:43, saying the same. No apology, no explanation. So I got up and went outside to call to find out what was going on, no answer. I called and called then the phone was shut off or I was blocked. I left a voicemail stated that my appointment was canceled, I was trying to out why etc. I then went to the fb page ( messenger showed the account for IGH was active). After saying how unprofessional this was, that I was outside trying to find out something and was anyone going to get back with me before I left this google review, I received this response " Please stop! We are in the emergency room!" My response " I understand things happen. Life is a struggle. However canceling on me an hour before my appointment with no explanation is not ok. I am done with this business and also be leaving a very detailed description of EACH interaction. Have a blessed day! If you're like me and don't have extra money but when you do, you Love to treat yourself, Please go anywhere but In Great Hands to see RITA!!!!!! THREE let downs in a row is too much for me! Especially when I'm in Pain!!!! Life happens BUT what matters is how it's handled and this is an overall bad experience for me from a business I really loved when Stephanie was the owner!!!!! ALSO STILL NO APOLOGY FOR BEING SO UNPROFESSIONAL!!!!!!!

From the owner: At In Great Hands we offer Swedish Massage, Prenatal, Reflexology, Hot Stone Therapy, Sinus and…read moreLymphatic Drainage therapies. Expertise of 35 years of nursing and in addition to LMT Licensing.

Called this place to make appts for me and my husband sometime in the near future. Had to leave a…read moremessage, which was returned via a text by Shelley, not a call. She asked if I was wanting to book appts at the same time, to which I answered yes, I then told her what we were looking for (deep tissue for him and not so deep maybe hot stones for me). Was told they dont have availability at the same time but could do back to back. NO DATE WAS GIVEN!!! I asked if she could CALL me so we could look at the schedules and was told no. She never asked when I would like to come in or offered that maybe they could do same time appts in the future. JUST SIMPLY DID NOT WANT TO BOOK APPTS FOR 2 PEOPLE WITH 2 DIFFERENT THERAPISTS. I would NOT recommend wasting your time to try to make an appt

Yesterday I went in for a 90 minute massage. My whole body was yelling at me, so tight, especially…read moremy lower back. Stacey took her time and transformed my body. I walked out feeling like a new person. My hips were open, and the pain was gone. Stacey took extra time to show me specific stretches to help moving forward. Stacey's heart and passion are in her work. You will be amazed at the results! Highly, highly recommend!

This is the spot if you are in need of a good stylists that actually KNOWS what they are doing. I…read morehave been coming here for 2 years now I always leave extremely happy. The atmosphere is so relaxing and everyone is super happy. You really feel like you matter.

From the owner: Our salon team is dedicated to make every single visit to Inspire exceptional for their guests…read more With excellience in service and hospitality at the top of the list for this boutique salon, you will feel relaxed and pampered during your visit. The team at Inspire is involved in continuing education to keep abreast of the newest trends in hair care, skin care and massage therapy. For more info please visit inspiresalonandspa.net