I would rate this place 10 stars if I could!!! Let's just say my man was able to book me a same day and thank God they had one appt available PERIODT!!! The receptionist greeted me; as well as checked me in upon walking inside. Mind you this was my first visit at this particular location and that alone made me feel really good knowing that she knew exactly who I was. The facility was extremely clean. Products were in full stock and aligned neat and nice! Visible so that all clients/customers could see! My personal masseuse was Olivia and let's just say I will be seeing her again. The medium pressure was on point start to finish! She concentrated on the areas I brought to her attention during our short consultation at the beginning. My neck and shoulders were in horrible condition and she worked out every kink possible. She offered me some water after my session and I thanked her tremendously for servicing me so last minute. I was stressed out and tense walking in, but you best believe I walked out tranquil and relaxed! They recommended a few products for me but I kindly declined and there was no pressure whatsoever. read more

Massage Envy - Massage bed with heating - Massage Near Me - Chesapeake, Virginia

Finally found Olivia. After a few misses, I finally found a great therapist for my needs!

I highly recommend massage envy on Hanbury Road. Ashley the therapist is amazing. Millie at the front desk is awesome. This is such a great way to take care of yourself. In my case as I'm getting older this is much needed. Great therapy session! Thank you read more

I was looking to write a review in general for all massage envy in Hampton roads Not enough therapist that work evenings Most people have a job during the day, not all patrons are available in the morning hours during the week. Not enough therapist during weekends or esthetician that works weekends what? Seriously To have a membership and have to book more then 2 months in advance is inconvenient. I am paying for something monthly for the last 4 months that I have only been able to use twice Awesome military discount but I can never use the service Every location in Hampton roads is like this Open more locations or figure out how to better accommodate patrons specifically members I am starting to think this was a scam read more

Today I had a wonderful session with Lola.She really hit the hotspots and help to distress me. Her pressure was perfect. I was leery of the stretching, but it felt really good. Asausha At the front desk was very respectful and welcoming.. Before I left, she made sure that I had my appointments lined up period today was a wonderful experience. read more

I had a 90 minute massage with Lola on 6/28/23 and it wonderful she did things that I never had done to me before. I will Definitely be using her in the future. Check out with Millie was great as well. read more

Great massage from Olivia and Millie was very helpful at the front desk. Always kind people who work at this location.

Meridith is amazing at trigger point release. She has helped me recover from running injuries and is very knowledgeable about muscle problem areas for athletes. read more

I've been going here for over 6 months now. My massage therapist Olivia is amazing! We have great conversations & she always does a great job. I leave feeling extremely relaxed. The staff at the front desk is friendly. Great massage spot in the Great Bridge area! read more

Kaitlyn at the front desk is super amazing and very helpful. Meredith is my massage therapist and she is very skilled, and knows a lot about how to help chronic injuries. Highly recommend this location. read more

I had a wonderful experience here. I had an appointment for an hour customized facial at 9pm on a Wednesday night. Yes, you read it right, 9pm. Crazy huh? Not really because evidently a lot of people have facials at night. I was greeted immediately by the lady behind the counter and she gave me an electronic tablet to answer some questions about my skin care profile. I was then showed to the Tranquility room where I waited for about 10 minutes until Mila, my esthetician. She introduced herself and showed me to the facial room. I was to undress from the waist up (to my comfort level) and to lay on the heated bed. This was glorious! She then started to cleanse, exfoliate, scrub, wrap, and tone my face, neck, and just below my neck area. She also massaged both arms. She explained everything she was doing. She also explained the type of skin I have since she was able to cover my eyes and shine a bright light on my face to show any and all imperfections. I seriously fell asleep for about a second a couple time. I know this because I caught myself snoring twice. Anyway, everything was wonderful. The employees were great. Mila, was a professional esthetician, and extremely knowledgable with skin care. I haven't been here in about 10 years so I was considered a new customer and was able to take advantage of the $49 hour facial. I actually had a gift card for $50. I only had to pay for the tip. I'm very impressed and beyond satisfied. Now, let's see how their massages are. read more

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Came in for a prenatal massage today which was incredibly relaxing. Unfortunately upon finishing it and walking up to the front desk to pay, the woman behind the desk got very rude with me when I declined to come back in two weeks (my due date). She went from kind to angry and incredibly stand offish once she realized I wasn't purchasing a membership or a follow up massage- even after I explained to her that I was in fact due at that time. I've worked in salons and retail and the front desk people are the very first experience your clients have when walking through the doors. The masseuse was great but the staff at the front desk are not worth it. I get you guys are having a membership drive but I'm not changing my due date or rescheduling massages for after I deliver to accommodate your sales goals. Definitely will not be returning. My husband did appreciate the kind clients that thanked him for his service however so that's a positive. read more

I have been with this location for 6 years give or take, this is my home location. I moved away and I still communicate with this location whenever I need to transfer my massages. The staff is always nice and respectful, they have one of the most beautiful locations, and I have been in several of the. They deserve a lot more credit than they get, I definitely recommend this place. read more

It's been year of continues massage therapy. I love it. I get facials as well and things only improved. Highly recommended! The longer this place is open the better the location. I think new properly train staff is been the key. read more

Let me say this first, the therapist are great. The front staff including the team lead (Tara Drew)are very rude. In fact they were so rude, that I cancelled my membership. read more

I called the center to advised I just returned from a trip abroad & wanted to reschedule my appointment because I wasn't feeling well. I was advised to still come in or they would charge me a cancellation fee of 50% with no regards to the safety of other clients or the staff at this "spa"! I will be attending my appointment & prayerfully no one gets sick. read more

I have not even walked into the Store and can say they are not very professional. I just tried to make an appointment at the Chesapeake location for a Facial, after receiving a Gift Card for my Birthday. I work in the Medical Field and assist a plastic Surgeon, we don't require a Credit Card to hold ANY Appointments, but I was told they wont hold a simple Facial appointment without MY Credit Card. REALLY??? I called another location and they have no such Rule. read more

The massage I received was great however the front staff and the managers are HORRIBLE!!! I had to cancel a massage due to an emergency and the manager "worked with me" by still taking a credIt from my account acting like she was being nice. HORRIBLE. Considered canceling my membership until Virginia Beach (my old location) contacted me and apologized on behalf of them and scheduled me for my next massage. Go to tHe Virginia Beach location it's worth the drive because this place is ran very badly. read more

They literally confirmed my appointment five times to only cancel my appointment for a facial 65 minutes before because the person was off for the day. read more

Recently I woke up with a knot in my neck that just got worse during a stressful work day. I needed a massage. My preferred places were either inconveniently across town or required a couple day's notice for an appt. So I called Massage Envy and, sweet, they could take me as soon as I got off work. Ahhh-wesome: -As I mentioned, you can get an appt without much notice. -The massage was great, and I got an introductory price of $39 for an hour. -Very clean, modern, tranquil facility. Lame-o: -There's this sales pressure to sign up for a monthly package. Not a lot of pressure, but you get the feeling, they really don't want your walk in business. They want you to pay a monthly membership fee that includes 1 massage a month and a reduced rates on additional services. Last thing I need is another monthly financial obligation. - This chain is popping up all over town! It feels like a chain, not personal. Not unique. I think this place would be great for somebody who gets a couple massages a month because signing up for a membership would save you money. For the rest of us who just want to treat ourselves occasionally, I think there are places that have more character worth checking out. read more

Have been a member of Massage Envy for years and generally enjoy it. Recently moved and have been coming to the Hanbury location. I'm giving 2 stars because recently my massages have started later and later and later. Last night I booked a 90 minute massage starting at 8:30. I didn't get called back to the room until 8:45. Then I laid there waiting another 5 minutes. They assured me they would add my 15 minutes on at the end of my massage but did not. The therapist ended my massage at 10:00. That's not 90 minutes. If my Massage is 90 minutes, I expect to be face down getting a massage at 8:30, not in the waiting area for 20 minutes after my scheduled therapy is supposed to start. This seems to be the hew normal, each appointment beginning later and later into my scheduled session which is disappointing because this is something I really look forward to in order to de-stress. Will update my rating if I see some improvement in the timeliness. read more

This was my first facial. My parents got me a gift card for my birthday and I planned to use it towards a facial. I called to make an appointment for the next weekend. The person let me know there was a special going at that time so I was also able to book a free add-on. When I arrived I was greeted promptly and in a friendly manner. After filling out the paperwork I was given a brief tour of the facility and discussed what all the the facial would entail. Pheenie actually performed my facial and it was great, very relaxing. Afterwards they went over recommendations for my facial regime. Then discusses membership benefits and pricing. Overall it was a great experience and I will be back. I have nothing bad to say about my experience. read more

Fantastic massage by Naimi Best facial ever by Brandon Thank u Very clean and very professional read more

If you're looking to get a good message at a good price then this will work great for you but there are a few items that keep it from hitting the 4 and 5 Star rating. First off no matter what length of message you sign up for you can count on it starting late and ending a few minutes early. I go here quite often, due to its location, and I cannot remember a time when a session started and ended when it was supposed to. Basically an hour message is equivalent to 45 to 48 min. Second is the waiting area. Although it is comfortable it's only relaxing when there's only one maybe two other patrons waiting in there...and they're not talking on their phone or have the sound on while playing a game. The furniture is also a bit too much. The multiple chairs take up a lot of room pushing folks together when they are trying to find their escape. If they remove one chair and place a sign stating to please refrain from talking or using your phone it would be much more relaxing. Lastly, like many message envy studios the masseur turnover is rather quick. I've had to change masseuses more than a few times, which is OK but I'd much rather stick with the same masseuse. Overall: The service is great. The price is fair and (at least for me) the location is convenient so I find this message envy A-OK (3 Stars). read more

I have only had wonderful experiences at this location. We used to live in the area and never tried a Massage Envy. I tried one while in Texas and realized what we had been missing out on. So, upon returning a few time to Chesapeake to visit we decided to join and I'm so glad we did. It really helps that they ask so many questions and help walk you through the kind of massage that will best suit you. If I'm back in Chesapeake I will be returning to this location to get another amazing massage. read more

Wow---just left the Massage Envy clinic for the second time today feeling wonderful. Everytime I go in I'm greeted by friendly, helpful staff who are not only very knowledgeable about the clinic and their services but they're always more than willing to help find whatever it is that I need to make my life easier and better. My visit today was truly the best hour and half of my whole day. My therapist was wonderful, she truly relieved my back pain. And after discussing my condition with my therapist i decided to start actually focusing on my back pain, to go further than just simple daily relief instead I'm working on a prevention plan to really keep the pain from coming back. The girl at the front desk even set me up with a great discounted plan to keep my therapy costs at an all time low--ask about their Wellness Program. This is somewhere that I can't wait to go back--next time I'm bringing my boyfriend too, he'll love it! They have a great couples room! read more

Massage Envy - Massage Near Me - Chesapeake, Virginia

I joined Massage Envy in Scottsdale, Arizona while on my girls trip. I live in the Hampton Roads area and gifted my son with a massage. I was very impressed with the service provided from the front desk all the way through the massage and the follow-up. Kayla was wonderful with my son and now I will ask for Kayla for myself. This location is very professional and I would definitely recommend them. Thanks again Amanda J. read more

My husband and I were seeking a relaxing couples massage and have not been to Massage Envy in about one year (in which it was a different location). The iPads for history and updates were new and efficient, and the staff was pleasant and professional; however,I don't feel that we got personalized feedback after our massages from the masseuse and the front desk staff was pushing us to start a membership a little much during checkout. Other than that it was a great experience and the tranquility room was much needed with how busy it was. read more

This place was great! The ladies at the front are the first step in making or breaking your business. And even though they're young ladies they had the best friendly attitudes, just sayin sometimes young adults aren't the best with customer service but anyway these have been taught well. My facial was awesome, my first chemical peel..I was scared for no reason. My esthetician was so helpful giving me advice. I'm coming back for six more months to have her hook me up..I could go on but I think you get how my experience was, hope you go and get the same treatment. CHOW read more

I had a two year old gift card to use and some pain in my shoulder. Scheduling was easy and the massage was awesome. Jen was amazing and really helped my shoulder. The reason I gave three stars is because they push you to purchase their membership afterwards. The are pushy about buying it and don't take no for an answer -- after a relaxing massage the last thing you want to worry about is pushy receptionists read more

I was visiting Chesapeake from Northern California. I am a Massage Envy Club member and have used them in whatever city I find myself with a little extra time. I used their website's online appointment feature and requested an appointment for an hour massage the next day within a certain time period, and they called back in 1.5 hours to book me with Jen the next day. Jen did at excellent job on my massage, and seem to know exactly what my body needed. She was knowledgeable and professional. There is a lot of room for improvement in the area of customer relations with people working the front desk. There were three people behind the desk when I arrived, and although professional, they were neither friendly or interested in anything but performing their job. The only smile I saw was a polite one, and that was only from one of them. They need to learn basic interpersonal skills in order to make people feel welcomed. I certainly didn't. They weren't rude, just not pleasant. I did not feel anything but disinterest. On the other hand, when I come to the Chesapeake area again, I would go to this location again only if I could book an appointment with Jen specifically. Otherwise I'd look elsewhere just based on the front desk experience. read more

I have a lot of stress with my job and had neck and shoulder pain. Tara at the reception desk was able to get me in within an hour. She put me with an amazing massage therapist who listened to where my problem areas were and really helped me. I joined this location that evening and had made another appointment for a few days later with Rebecca. She was very similar to Harriet who did my first massage. Since that first week of being a member, getting an appointment at this location has been more difficult. I am able to get appointments scheduled a few weeks out, but nothing more immediate. I did go to another location the other day (Suffolk) and it was not a great experience. I really like the atmosphere of the Chesapeake location. The friendly staff and great massage therapists will draw me back to this location every time. read more

This was the first time I have visited a Message Envy, and I am only going back because I have a gift card to use! The message I had was nice, but I've had better. But I wouldn't consider this a spa. Also, after the message, you came out to pay and BAAM! SALES PRESSURE! I felt a lot of sales pressure... hell the girl at the front desk had the contract already filled out! Never in my life went to a spa they have ever done that! I said no thank you and the continued! I thought to myself... well there went my relaxation! I had a gift card for three sessions, after this I had two left and I wanted to take my daughter with me! Which they didn't have a problem with that BUT they wanted to charge me $10 extra because of a transfer of membership ( remember I didn't sign anything) . They finally waived the fee, but come on people! They acted they were doing me a favor...Relaxed... definitely not now! All they want is $$$! I understand they need to make it... but lardy it's a nickel and dime you place! I feel they need to work on their salespeople; I think they have high pressure sales there, it felt like I was at a car dealership! Definitely wouldn't recommend this place...worst experience! read more

Every time I have been to this location it's clean and full of smiles. The receptionists are super sweet and friendly, the staff listens and is knowledgeable. I have not had a therapist that I didn't like and I haven't had a bad experience ever. I am even trying a new therapist today. They always call and remind me that I have available time to use , bc I most certainly forget also often. I love this location. read more

Casey & crew are outstanding!!!! I have been going to Massage Envy for years, and the services they provide are amazing. My son has Cerebral Palsy, and with their help he has been able to attain a more flexible range of motion -- Thanks Casey for all you do!!!! read more

I had an appt for an hour facial and an hour and a half massage originally there was a 45 min gap in between them. I got a call 2 hours before my appt saying my esthetician would see me later so there wasn't a gap in between my appts. AWESOME! Massage envy doing it right! Only to get a call 30 minutes before me appt that my esthetician went home sick. That's fine I understand shit happens ppl get sick. But I live 45 min away so I now had an hour to kill. I must say I think it's a little crummy that I wasn't offered anything for my inconvenience. Didn't even ask can we reschedule your appt for you? nothing. I pay 60$ a month for a 50 min massage which is already over priced in my opinion. I don't feel like I should have to say something in order for it to be made right. I am nothing but pleasant when I go in there an always leave atleast a 10$ tip. I've been an esthetician for 7 years and if I need to cancel an appt for any reason I always let them know how truly sorry I am and make it right. Needless to say can't wait to cancel my membership read more

I've been a member of this location for years! I truly appreciate the professional and friendly staff here. They are the best! Jeanne S.

My husband and I have been members for about 2 years. The quality of the massage is hit or miss. Mainly we keep the membership because we enjoy the time together, getting couples massages. We have been cancelled last minute more than once due to their scheduling mistakes. They are apologetic but it just keeps happening. I wouldn't waste my time or money here. We are cancelling our memberships. If you want a great relaxing experience, try Tao Feet Spa in Virginia Beach. What a hidden gem! read more

I was having lower back pain and as a mother of three, had very little time to get a massage. I went in and was immediately put at ease. The front desk staff was so sweet and kind and really took the time to find out what my therapeutic massage needs were. The therapist was very professional and made me feel amazing. I came out of there feeling better than I had in years. It was overall a great experience and I felt incredible afterwards. As a busy mother, I felt guilty taking time to do this - but I believe it is very important to take at least one hour a month for myself. It has made a big difference in my life. read more

Had a great massage for the first time. Signed up for the massage a month deal. Great people there. read more