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Massage Envy

3.3 (51 reviews)
Closed 9:00 am - 9:00 pm

By appointment only

Updated a few days ago

Services - Massage Envy

Massage

Aromatherapy massage

Reflexology massage

2 More Services

Sports massage

Therapeutic massage

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Bruised from the worst massage ever
Jessika K.

I hesitated writing this review, but I still find myself very disappointed and frustrated 4 days after my most recent visit. I have received countless massages over the years and always request a deep tissue. I had a gift card saved for nearly a year that was given to me by my husband and decided it was the perfect time to say it in. Life has been more stressful than usual and I found myself in a constant state of being wound up and tense. I thought an hour of calm, quiet, relaxation, and simply turning off would do the trick to remind my body it can unwind. I called the store and requested a deep tissue massage with a female therapist. I was booked with my therapist for 4pm. Upon arrival, I discussed my problem areas and what I wanted to work on and the information was logged into the system via iPad. I advised I wanted to work on my back, specifically my right upper back and neck. I was called back to my massage room and the therapist began to ask all the same information I had already provided 10 minutes prior. It is at this point, she advises me her pressure is light to firm. I let her know I was matched with her based on my deep tissue massage request when making the appointment. She tells me she doesn't do deep tissue and "isn't hurting her hands for anyone". She also tells me management keeps hiring new people up front and this mix up has happened before. I find myself now stuck in a position where I have already driven to the facility and this therapist has booked the hour for me, so I proceeded with the massage. Shortly after starting, the therapist continues to tell me that she only practices medical massage and why it's better than deep tissue that everyone always asks for. I now realize I'm receiving some type of massage I'm not even familiar with. Of the entire 45 minutes I was on the table, 15 minutes of the time was spent on the areas I had indicated I wanted worked on. She massaged my arms and legs, neither of which I requested. I indicated to her that I wanted to spend the rest of the time working on my back, and she told me she needed to loosen these areas to do that. I advised her I was experiencing pain in my arms, even wincing, and she told me that means it's working. 4 days later, I am still bruised. I have NEVER been bruised from a massage. Additionally, she took very little care to ensure I was appropriately covered when lying chest up and did not turn around when I flipped over as every other therapist has done in the past. She seemed very rushed and irritated with the situation. This massage was the exact opposite of relaxing and I only grew more and more frustrated and angry that I actually just paid to feel worse than when I came in. Upon walking to the front desk to pay out, I explain to the receptionist that the therapist they matched me with didn't do deep tissue massage and that I got some full body medical massage I did not request. She pulls the therapist's info up on the computer and says, "She's always done deep tissue massage, I guess she must have changed it." I'm visibly disappointed, so she tells me I should come back again some time and try a massage with Eric, that he is good... Then she proceeds to ask me for my payment and even tries to sell me a membership. At the same time, the customer next to me is upset over a billing situation. What is going on at the front desk??? Appalled, I let her swipe my gift card for $65 and make my way out. I am so very disappointed and feel like I've totally wasted my birthday gift. I am still sore and bruised 4 days later. I would like to redeem the remaining $35 on the gift card for cash as I do not wish to return to Massage Envy.

Room was filthy, Contained previous clients tip, some mesh bag on chair, and her water from lunch in a cup that is easily spilled.

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6 months ago

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2 years ago

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Massage Envy

Thanks for your positive rating! It’s greatly appreciated.

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1 year ago

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5 years ago

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2 years ago

Great place wonderful staff. Always listen to my needs and has me leaving better than I come in every time.

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5 years ago

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4 years ago

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5 years ago

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8 years ago

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3 years ago

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6 years ago

Second time I have been called 15 minutes before my appointment to cancel. Very disappointed in this location.

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10 years ago

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14 years ago

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15 years ago

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10 years ago

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8 years ago

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13 years ago

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6 years ago

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7 years ago

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8 years ago

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6 years ago

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6 years ago

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7 years ago

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12 years ago

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14 years ago

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10 years ago

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10 years ago

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13 years ago

Always good to get a massage once a month, the staff here are always professional and the place is clean.

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11 years ago

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10 years ago

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9 years ago

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12 years ago

Probably way too expensive for what you get. I would highly recommend some of their korean neighbors.

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8 years ago

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Thanks for your kind review! Have a great weekend, Ziba!

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10 years ago

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10 years ago

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11 years ago

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11 years ago

So after my post the owner reached out to me and rectified the gift card issue...so glad because Cheryl gave me an amazing experience...

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10 years ago

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12 years ago

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9 years ago

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Ask the Community - Massage Envy

Looking for Pregnancy safe facials. Do you have any enzyme facials?

Yes we do have pregnancy safe facials which includes enzyme treatment

Don’t See Your Question? Ask Away!

Review Highlights - Massage Envy

Ronnie gave me a deep tissue massage that helped my neck and back pain better than any massage I ever received.

Mentioned in 5 reviews

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Massage Envy - massage - Updated May 2026

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