Booking is awful with their membership. Very unhelpful front staff. will not continue my membership, contacting corporate now read more

Amazing Massage and Customer Service! I had my second massage with Precious and she is Wonderful! Her name definitely fit's her. She is Precious. My first one was a 60 minute , yesterday I had a ninety minute. It's definitely a ninety minute here on out. She listens to what you need and I felt beyond relaxed when I left. It was the BEST massage I have ever had. My friend that is also a Wellness Member there like myself I told her about Precious and she has already booked an appointment with Precious since her therapist recently moved away. I highly recommend the Wellness Program also. Paige at the front desk is also Amazing she is the Sweetest and also makes sure you feel welcomed. I am always happy to see she is there when I come in for my massage or facial. Looking forward to my facial next month with Dea she is also Amazing! Spa is always very clean and smells amazing. read more

I'm so excited for the new staff! They seem to have more staff i always loved the idea of being able to relax and have self care I'm so looking forward to my new members ship! My overall experience has room to grow! It's clean and corporate so I can use this anywhere and it's one reason I've kept the membership! read more

I got a massage from Charles & typically I prefer a female therapist but I felt comfortable & Charles was so professional & made me feel very comfortable. Definitely will be returning. read more

As a mother of multiple children that works full time and attends school full time, I'm not a person that likes to do bad reviews but sometimes it can't be avoided. I've been a member of Massage Envy since 2018, I won't lie and say that it's been a constant bad experience, but I do feel like there has been more bad than good when it comes to our relationship. Saturday, November 25, 2024, was my breaking point. Although I've had plenty of occasions where I've scheduled appointments and had them cancelled, this one affected me in a different way. On this day I was really looking forward to my massage because it's been a while since they've had something available when I called in to schedule an appointment that's within my schedule. My appointment was scheduled for 9:00 am, I got there early, checked in and was able to update my information on their iPad and sit down and wait in their waiting room. There was another person there waiting as well, she was called back around 9:05. The person at the front desk came to me at around 9:10 am and told me that the person I had an appointment with wasn't able to make it in. This has me irritated because I could've been catching up on some much-needed rest, chores, schoolwork, ect., had they notified me in time or had someone there as a backup for the person that wasn't able to make it. Since I've been dealing with constant cancellations and nothing in return for my inconvenience I decided to ask if they could cancel my membership, I was told that they could cancel my membership, but I had 60 days to use 11 sessions. I let her know that I couldn't use 1 visit within 1 month so there's no way I could use 11 sessions in 2 months. She then let know that I could keep my 11 sessions if I paid $20 a month. I requested a refund because their business practices are unethical, and the constant mishandling of scheduling is becoming more draining relaxing. I shouldn't have to pay $20 to keep from losing money that we've paid for them because they're either too low on therapist or their therapist have left because their management doesn't treat them well. I appreciate Keyanna, their front desk assistant, for being honest with me and escalating my issue to their owner but when I did receive a call from management they told me exactly what she said. I don't appreciate that they're not taking into consideration all of the mess I've dealt with over the past few years and just want them to refund us for our 11 sessions. It's been a long 6 years, and I just want out without having to waste money that could go towards something I could actually us within a timely manner. read more

There's no point in making appointments they Canceled my appointment that I had without even calling and telling me the only reason I found out was because I called them and then they tell me it will be 3 weeks until They have availability with the person I have my appointments with And they had just made my appointment two weeks prior. To get anybody that's good at massages it's very difficult to get an appointment so stay away from this place. read more

PHEN IS A GEM. She is an overly qualified member of this location's team with international and national experience. She truly offers care, her best quality work, and tailors her service to the individual. She stretched me and massaged me and left me feeling better than I've ever felt after any massage. I cannot recommend her enough. read more

Alright so BOOM! This was my first time ever getting a facial and I highly recommended it! My esthetician was Shry ( Book her she's the BEST and also dope) Shry was very professional, informative, and gentle. She throughly explained all of her products and how each one of them worked. Her massage techniques are some of the best. It helps that she has really soft gentle touch. Her personality shines through her work and you can tell that she loves what she does. Go book with Shry!! read more

The level of quality COMPLETELY depends on which masseuse you are given. This is the same for ALL Massage Envys. That being said, if you can, ask for ANGELA. I have NEVER had a more thoroughly attentive massage in my life, and I have gone to countless others. She is the only one who truly worked on what I asked for. Lastly, DO NOT Waste your time with the facials. They use a system that you can buy and do at home on your own. I have no doubt that they probably work, but only if you went once a week. It's NOT the facials one envisions. Overall, my husband and i are thankful to finally have an Envy in Augusta. Everyone is tremendously nice, and I am thrilled to finally have a personal favorite masseuse :) read more

Massage Envy - Massage Near Me - Augusta, Georgia

Avoid at all cost. Front desk Staff is rude, but the managers and assistant managers are the worst.

I haven't been able to use last year's gift card which was given to me as a 2021 Christmas gift. I was always told the earliest opening was 2 1/2 months out. Recently I finally obtain an appointment. I showed up and they have no record of my appointment and when I gave them the name of the lady they told me she no longer works here. That, along with the attitude of not caring about the situation, lead me to believe I will probably not be using this gift card read more

So far it has been a bad experience with customer service at the Augusta Exchange Shopping Center, 210 Robert C Daniel Jr Pkwy Ste E/F, Augusta, GA 30909   I was scheduled for a massage on 4/31/16 @ 6 o'clock  and when i get to my appointment on schedule i was not to be found in there sustem. Huge inconvenience! I had to get up from my sleep from working all night to be able and relax with my massage.  I was asked to rechedule with no reimbursements or anything. And a few weeks back the massage theropist wouldn't stop talking or stop bragging on how good she was.... Annoying. Came to find out she only injured my shoulder more then what it was. I was in pain for 3 days.  Place needs a better manager. Or train there employees better. Or even yet, better treat there customers. I work for a huge company that catters to the Masters and ill be sure NOT to speak highly of this place.  Please call me back so i may reschedule my appointment.  Sin, Giovanny Rodriguez Thank you for your time. read more

Two months in a row our couple massage has been canceled. The month prior my single massage was canceled. Both appointments were scheduled back in October. Our accounts have been frozen for several months now because we can't seem to burn the accumulated hours we already have. How dare you charge me to freeze my account when you're the reason I can't burn my hours. Massage Envy in Augusta is the worst. I can't wait to be done with y'all!!!! read more

I went to this Massage Envy with a gift card. I'm from Denver, had a terrible experience there with another Massage Envy, so I was skeptical walking in the door. I was pleasantly surprised at the professional atmosphere and my experience overall. So much so, I walked out having scheduled my next three massages! I was with Rebecca, who was amazing!! Not only was her technique top notch, but she left me with exercising techniques to stretch certain parts of my back; above and beyond what I expected!! read more

So my year is finally up. I signed up for my membership after my first appointment. I was taken to a room to discuss my options. They were friendly but a little pushy on signing you up. Which I get it is a business after all. Anyway it's 39 dollars for your first massage. I usually tip 10 for an hour but I gave her 20 because it was an amazing massage and It was so cheap the first time around. Anyway I came back monthly and loved it every time. Other than one time I was taken to a room in the back near their lunch room I guess and it was so loud. I could hear them talking and the door open and close. Not so relaxing. So I started getting their facials too for an additional 39.99 I think. They use Murad products. I was glowing and so relaxed every time I left my appointment. They are flexible with their schedule. I usually got the last appointment during the weekdays(9pm). They close at 10pm which I loved. But what I hate is that it's only 50 minutes instead of a full hour on the table. And sometimes they had me waiting more than 5 minutes to come in. It doesn't take 10 minutes to get dressed and undressed. Get out of here. Anyway overall I was pleased with my year of monthly massages and facials. I loved everyone I encountered there. The front desk is always so nice. It's in a busy shopping center. Good parking. Nice waiting room for members. Flexible scheduling. Sometimes they have you waiting a little past your appointment which I didn't like too much, but they have to clean the rooms so I understood. They offer water and/or tea. Very clean. They use great products and have good hygienic protocol, which is a must for me. Heated blankets on tables which I loved. Nice soothing music playing. Great place to go for a decent price. read more

The massage therapist did not do the whole body. I was so looking forward to my abdomen and feet. When I had my consultation it was my understanding that she was to do everything, including my face. I tipped her well without a thank you. Not happy! read more

Not a fan at all. I did a girls day there 2 facials and 2 massage..traveled to see family from nj. Facials were ok the ladies were nice but didn't extract any blackheads and next morning my face was dry. Massage not good, felt like he didn't know what to do as if he wasn't certified ...pressing very hard on my collar bone area (no muscle there just bone). read more

Massage Envy - 24 hours after facial - Massage Near Me - Augusta, Georgia

It's amazing that almost every time I have an appointment or book an appointment there are issues here. Last week I stopped by to schedule some appointments since I have 14 accrued scheduled 4 appointments including some stretching. I get back to work and I get a call that they need to reschedule all of those appointments. Really why did I waste 30 minutes scheduling them. Every good therapist leaves so there is no consistency. You have to book days in advance and sometimes that's hit or miss. Today is icing on the cake I book a 60 minute massage with muscle enhancement and when I check I'm I'm told that the therapist has sinus issues and can't use the muscle enhancement cream. Well why book her with that service ? I can't cancel my membership or I'll lose the 14 massages. It costs me to give them away, they don't let you freeze your membership anymore. For GOD Sake get it together please My other pet peeve is the fact they advertise a one hour massage. I totally understand why the massage is only 50 minutes, but don't advertise a one hour massage. With all my griping the new therapist I had today Alahna was outstanding and gave me a great massage, let's see how long she sticks around lol I hate posting bad reviews, I owned a business but please put the customers needs and priories somewhere near the top read more

I scheduled an online appointment and went in for my massage at 9am, only to be told my appointment did not go through. The front desk associate Angel said it happens sometimes and there was nothing she could do but reschedule me even though I had proof of confirmation. read more

I submitted a cancellation to Massages Envy in Augusta on December 13, 2017 and this time I have proof. I was reviewing my checking account looking for other information and discovered Massage Envy debited my account in March April May and June of 2018. This represents $240, and I consider this wire fraud and theft and will be contacting the Georgia Attorney General to file a formal complaint and insist on an investigation into the possibility of criminal charges. Because I know I'm not the only one. read more

Hit or miss experiences. I've been a member for 4 years and have been to probably 8-10 locations. Finding a good/attentive massage therapist takes time and often isn't worth the price. Facials are wonderful, just make sure to ask not to be sold products the whole time-makes for a less than relaxing experience! Receptionists are very friendly. Corporate rules are restrictive and are clearly more about margins than customer satisfaction. Be careful about the fine print in your membership. read more

I arrived to massage envy at 5:15 as instructed to fill out paperwork. After that and a little wait my husband and I went in for our couples messages. After we were talked to by the masseuses and left alone to change they came back and started the massage at 5:46. At precisely 6:26 they were done. We paid for an hour massage, not a 40 minute one and I felt very jipped that they started out time when we walked into the room vs when we actually started getting the massages. Not to mention right after the massage was over we were lead into a room with a massage consultant to discuss the membership they offer. I politely declined and said I was not interested and that my husband and I would prefer to come on an as needed basis due to time and money reasons. The consultant wouldn't take no for an answer. She proceeded to point out that there was a LICENSED THERAPIST telling me that I needed to come monthly so therefore I should come monthly. It totally ruined my good feeling from the massage. Upon checking out we were informed that someone else had paid for our massages instead of theirs and we waited about 20 additional minutes for them to figure out how to reverse the payment so we could pay the correct amount. Eventually it was fixed. & that wasn't such a big deal because accidents happen. On the plus side, although shortened, my actual massage was nice and my masseuse was great! Unfortunately I won't be coming back because because of the other reasons listed above. Oh and the sugar scrub although only $10 additional dollars was not worth it - it was actually pretty painful and prevented my masseuse from putting any pressure on my feet :( read more

I had a good massage the lady was very nice and professional . I am going to make another aPpointment soon.

My favorite place to have a massage! I'm a member, so I'm there at least once a month! My massage therapist has been Kimberly for a year! She is very caring with great bedside manner. The ambience is great!! The front desk staff are polite and helpful! I never have to wait long after arrival! I highly recommend this location! read more

This was the first time I have had a professional massage in my entire life, and it was pretty good. I opted for something between a Swedish Massage and a Deep Tissue Massage, and it was pretty good. It wasn't necessarily as even as I would expect - about half or a little more of the time was focused on my back, and my extremities and neck got about 35-40% of the time - not a big deal, just something to note. I really let my massage therapist do his thing, and I didn't intervene much, because I wanted to see how he would do. I gave him my trouble spots at the beginning, and let him go from there. It was a pretty decent experience overall, and I would probably go back, just not that often, due to the price point. Even if you decide to sign up for the membership, if you aren't getting massages literally every month, I'm not sure that it's necessarily worth it. The girl at the front when I was there, Angel, was super sweet and made sure that I was satisfied before I left. The facility is also clean and has a nice ambiance. read more

I hate talking on the phone, so I loved seeing that their website allows you to request an appointment online. I submitted 2 different days that would work and no one ever got in touch with me. It's not very professional to blow off appointment requests, and it makes me think they must not be very organized. read more

I have to say this has to be the worst massage I have ever had. Me and my fiancé both felt the same when we discussed the massage. When we walked in the establishment was very clean and well put together. We had to fill out a questionnaire about what we wanted done during the massage, however none of those areas were actually addressed. I specifically asked that my feet be focused on and they were touched once. The pressure was nonexistent. Service was overall subpar. Masseuse seemed like she was a beginner read more

Dreadful, demeaning, disgusting experience. My Mothers Day gift from my board certified fellowship trained orthopedic surgeon husband was two prenatal massages from Massage Envy. He told them I was pregnant, I told them I was pregnant when I called to make an appt and they confirmed i was pregnant when they called to confirm appt. However, when I went in, they refused service because on their liability release form it says you must verify you have are low risk with no blood sugar, blood pressure...etc problems. I told the intact person I would have to cross out low risk because my OB says I'm not considered since I'm advanced maternal age, I'm 44. She brought back someone who said no they won't do the massage. They required I go to my OB and get him to write and notarize a letter first. And by the way the time that was scheduled for the therapist is coming off the card too. My husband happened to call, he said I was fine for the massage, they said no, so he asked for a refund. The white guy with a mustache who took the call agreed to a refund. Then a very cigarette-smelling red haired woman came out of her office and said "absolutely no refunds, under any circumstances on any gift certificates ever." I said but this is my Mothers Day gift and you can't deliver on the service purchased. She said no, no refunds and no massage. I said lets have the police figure it out because if you pay $120 for something, and the business refuses to honor it, then it is called theft. She told me to get out. I told her to go smoke another cigarette and left. For a place that is advertising health and wellness with smoking management and rude customer service that will raise your blood pressure, Massage Envy is for you. If you like educated, peaceful, healthy businesses to provide your relaxing massage, GO ANYWHERE ELSE IN TOWN! Massage Envy is unprofessional and they are not interested in providing a service but rather just taking your money. read more

Be careful- this place traps you into a contract and when you provide medical documentation to verify you cannot receive services they continue to charge you even after cancellation. Horrible customer service. read more

My friend and I went to get a massage on October 9 2018. My daughter purchase me a gift card. My appointment was 2o'clock and we were call back around 2.08, only because I say something. To make a long story short, I complain about them calling us back late, of course they had a excuse. I gave them my gift card, as well as my friend gave them her credit card. Just browsing through my checking account on line I say where they have debit 50.00 out of my account. When I get my money back into my account you don't ever have to worry about me coming back. Very lousy customer service. I will never recommend anyone to Massage Envy. read more

It's getting better seems they must've change management I'm still not getting appointment confirmations though today with cow was really good best massage ever and so good I rescheduled another massage with him read more

Horrible customer service. I was lied to by my local Augusta, GA Massage Envy. They told me if I signed up for their $59.99 monthly program that I would receive a free massage and that I could "cancel at anytime". False. They locked me into a twelve month contract that they refused to let me out of without either a doctor's note or moving at least 25 miles away from any Massage Envy location. Will never go to one of these again, and will ensure that no one I know will go either. read more

I am a 2 year Massage Envy membership member. I was visiting from out of town and decided to treat myself with a deep tissue message. The front desk clerk recommended a therapist for me- Ms. Deb. I suffer from all types of muscular and nerve symptoms- so I was in a lot of discomfort upon walking in. By the time my reserved hour was up, I felt so relieved and pain free. She is definitely one of the best in the business. Before I left, I booked another appointment for 2 weeks later on my birthday with Ms. Deb to be sure that my special day ends exactly the way that I want it. read more

My wife gave me a $120 gift card for Massage Envy, and after a stressful morning and week, I was really looking forward to my 90 minute massage. Well it certainly didn't turn out as expected. I had been to this location several times before with mediocre massages, good enough to keep me coming back, but not as good as I've had at more established spas, but this experience was a total disaster. I had to ask the therapist no less than 3 times to lighten up as it felt like she was putting her 200lb force into my muscle with the point of her elbow, and then there were a couple of occasions where her finger nails felt like they were peeling my skin off, and the order of the massage was all over the place. I felt much worse when I left than I did coming in. Needless to say I won't be back. I did complain to the manager via email, but was never offered an apology or any compensation. AB read more

I had the most amazing and relaxing massage,hands down Demekia is the best ! I will most definitely be back.I will refer my friends and family as well. The staff is very professional and the location is convenient. read more

My appointment time was at 2pm. I got there at 1:30 to fill out necessary paperwork before hand and be ready for my massage to start right at 2. They made me wait and my massage didn't start until 2:15 (I checked the clock before she started). My massage ended promptly at 3pm. I paid for an HOUR long massage, not a 45 min massage and 30+ minutes of trying to talk me into a sales package. Highly disappointed. I kinda want a refund for the 15 minutes I was jipped! Not coming back. read more

I received a free massage transfer for my birthday from my mother. I had Jacob or Jason (not for sure). The massage was terrible. I felt he discriminated against me big time. I have sensitive skin so I break out easily along my upper back area and sometimes on my legs. At the time of my massage I didn't have any open break outs however I do have scarring. He did not want to touch me. He put the blanket over my entire body and massaged me like that. He also did not massage my full legs, only my calves & feet. He was very much half ass-ing it. After the massage my mother called to explain the incident & get a re-do. The manager declined & told me that I could come in and pay for a new one with someone else. She also basically said that I was lying & that all of their masseuses touch skin and don't discriminate. Terrible experience and terrible management. Would not recommend to anyone. Unless your skin is perfect with no flaws, they will not touch you. read more

My first visit after moving to GA. Same good service I had in MD. Staff were polite and therapist did exactly what I asked of her. No issues whatsoever. read more

I've had a few massages here at this location, all by different masseuses, and all my massages have been great. However, what kills your high after your massage is the extremely pushy sales tactics afterwards to get you to sign up for a membership. I'm still baffled as to why you can't just go for massages as you please, not everyone has the time and money for a membership. That doesn't stop them from jumping down your throat. After your massage, when you're still in your state of euphoria, they take you into a room and try their best to get you to join. Immediately my euphoric state is gone, and I'm in a bad mood. They are extremely pushy and don't take NO for an answer. I honestly dread coming here for after my massage when I get this pushy sales tactic thrown at me. Please, massage envy, rethink this maneuver you have going on here! I know I'm not the only one to complain about this! read more

The young lady who did my massage today was super nice and did a great job. I would give her 5 stars. The rooms were clean and comfortable. I didn't like their corporate model and will return because the staff seems so pushed to sell the contracts which have terrible reviews online. Great staff but pushy corporate model is a big turnoff. read more