I called Mason Tree service because they were in town and try to do business locally if possible. Justin came to the house and he quoted me 550.00 to trim my tree. He said he let me know when he had a date to come and trim.
A few days later my door bell rings and two guys are outside saying they are here to trim my tree. Usually I am at work but happen to be off work that day for an appointment.
So they set up and ask how much I was quoted and I tell them 550.00 and then they say that can't do it for 550.00, that they need 700.00 instead and that the owner gave too low of a price.
So they are here and I want my tree cut so I agree to just eat the price because I don't want to wait any longer.
Usually when my tree is trimmed by other companies, they climb the tree, and tie a rope to the branch they are cutting and throw the rope over an adjacent branch so the branch swings away from the house or trimmer then they lower it down. this was not the case with Mason Trees. Instead they just used a chainsaw on a long pole, never thinning out those top branches.
Wait, it gets better - the kid cuts off a huge branch from over my garage, the branch punches a huge hole in my siding over my garage door. and the kid is like, no problem I can patch that to look brand new...
A week passes and the kid never comes back to patch the hole so I had to call the owner. He sends the kid over and he fills the hole with some foam, then never comes back. Call the owner again and he sends the kid over again and he puts some more foam and promises to come the next day, 3 days later I call the owner again and again and again.
After a month of this I ask for his insurance and he says it would be cheaper to just pay someone, so I agree but need to hear something from somebody, after 3 days of nothing I call him again - and he sends the kid back out to my house to try to patch it up.
I finally send the kid away and call is insurance, now 3 weeks later his insurance has not done diddly squat so now have to bring it to the courts.
If I can get the courts to force Mason Tree to fix my house and I am compensated for loss of pleasure then I will finally get some closure.
See the photo of their wonderful patch job !!! read more