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Masis Pastry

5.0 (1 review)
Closed • Closed

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2 years ago

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Hansen’s Ice Cream Parlor - Inside

Hansen’s Ice Cream Parlor

4.0(14 reviews)
0.7 km

Fun place to visit in downtown Burlington! They had a wide variety of ice cream and very family…read morefriendly. Cute decor and a classic old fashion ice cream parlor. They do also sell popcorn in a variety of flavors. I bet it gets busy on a hot summer day! We had the peanut butter cup and it was delicious! Had to get a pint for home as well.

If I could give zero stars, I would. We frequent the Hansen's in Wilmot and decided to drive a bit…read morefurther to this location to give it a try. Big mistake. We arrived tonight at 9:08, well before their 9:30 closing time. That's 22 minutes to scoop ice cream, more than enough time. From the second we walked in, the attitude was unbearable. One girl loudly says, "What can I get started for you RIGHT AWAY" emphasizing right away as if we were somehow inconveniencing her by showing up during open business hours. Completely unnecessary and rude. Then it got worse. The employees started whispering back and forth in front of us, one even ran over to check the clock and looked baffled that we dared to be there. They giggled, put their hands up, and blatantly made fun of us while we stood there. Disgusting, unprofessional, and childish. It was so uncomfortable that 3 out of the 5 of us didn't even bother ordering anything. Imagine driving out of your way to support a business and being mocked to the point where you lose your appetite. I've never felt so unwelcome in an establishment, especially one that's supposed to be about family, fun, and community. This location made a joke out of their customers, and I'll never come back. Hansen's in Wilmot knows how to treat people with respect, but this place? Absolutely not.

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Hansen’s Ice Cream Parlor
Hansen’s Ice Cream Parlor - Ice Cream Counter

Ice Cream Counter

Hansen’s Ice Cream Parlor - Pecan Plaza icecream

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Pecan Plaza icecream

Charcoal Grill

Charcoal Grill

2.8(99 reviews)
0.8 km
•$$

RECOMMENDED I recently visited Charcoal Grill in Burlington,…read moreWisconsin with clients; I had an enjoyable time there. The food is excellent; I had a Brau Burger with cheese and fried onions on a Kaiser roll. The burger was charcoal-grilled to perfection: juicy and tender, and with plenty of flavour. There is also a 'fix-it' bar where you can get all the toppings you want for your burger, including lettuce, tomatoes, onions (red and white), pickles, and pickle spears. Everything was fresh and tasty. Our waitress was friendly and attentive, without hovering; she brought our drinks and our orders very quickly and was very nice to us. I'm sorry but I don't remember her name. I ordered an Arnold Palmer and it was really refreshing to enjoy this during the hot summer weather. The interior decor is somewhat industrial-chic I guess; I suppose it is popular with some people. The restaurant was very clean; the carpark and the grounds were absolutely spotless. Overall I enjoyed my visit very much, and would definitely return. RECOMMENDED

As a young man, this place was new, and it used to be a treat to go to. My buddy suggested it and I…read morethought, hey, why not? Let's try it again. When I walked in and seen that they had no more alcohol, I knew this wasn't a good sign. The saving grace for this place was the waitress. She was a hard-working, friendly, helpful employee. I have to say, this place reminded me of a sick person in the hospital, dying, and it's only a matter of time before it's over. The waitress started out with saying there's no rotisserie chicken today. Another bad sign. I ordered a burger because I wanted that charcoal flavor that they promote. My buddy got a grilled chicken sandwich. I opted for soup because it was a healthier option than fries. I got their version of a patty melt, and the onions and bread kind of tasted "off." Old and rehashed beyond its days type "off." I eventually stripped both off of the sandwich, and went in for the burger. The burger had a strong cow taste, and I'm not saying that in a good way. The soup was edible, but nothing great. I used to love this place as a kid. Now, as I aged, so has the Charcoal Grill. They are a very sick patient, I suggest a DNR order be put in place for this patient. It was so bad that they probably should just step on this patient's feeding tube, and be done with the misery. I will not be back and I do not suggest anyone visit for the first time. It is a shell of its once decent quality and needs a resurrection. I give it two stars for the memories and the hard working waitress.

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Charcoal Grill - Ranch chicken sandwich

Ranch chicken sandwich

Charcoal Grill - Inside of ranch chicken sandwich. large chunks of pulled rotisserie chicken!

Inside of ranch chicken sandwich. large chunks of pulled rotisserie chicken!

Charcoal Grill - Cold dry food and tiny dry pieces of bread.

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Cold dry food and tiny dry pieces of bread.

Masis Pastry - desserts - Updated October 2026

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