If I could give zero stars I would. The office staff is ignorant and rude. Their quality of work is…read moreterrible and they overcharge . I had them do a spring clean up and ended up redoing everything myself.

Called to inquire about getting an estimate for a new design on my property. The woman I spoke…read morewith could not have been any more rude or obtuse. I had to explain over and over what I wanted and she still did not understand. I explained that I was seeking to have someone come to look at my property with ideas and an estimate. She barked at me that I would have to take a day off of work to have someone come to my property and then informed me that they were very busy in a tone that basically said they did dot need my business. Thank you rude woman for letting me know in advance that I can take my business elsewhere

Got a quote for lawn services. Was by far the highest of the 5 quotes I got. Gave them feedback…read moreon their pricing and they didn't seem to care. Obviously, didn't hire them.

I called Garrick-Santo later in the year than I should have to discuss options to restore my…read moremuch-neglected lawn. Anita came straight out and a provided thoughtful lawn restoration proposal at reasonable price. Best part was she was able to fit me into the schedule within a couple days allowing me to advantage the best time of year for such a project. Crew was fast, professional and super clean. Would highly recommend.

As someone who knows almost nothing about gardening, I went looking for a gardener after purchasing…read morea house with preexisting gardens. I knew I needed more than a landscaper, I knew the sumac and poison ivy weren't supposed to be there, and I knew I needed an expert to help me out from there. Ruth walked with me through the grounds and gave me her ideas about how to make the space flourish and prosper. She clearly cares about the health of plants and the environment. She was respectful of my perspective and desires despite my lack of knowledge, and also respectful of the amount of time, money, energy that I could put toward the garden in the near future. She laid out a plan for both the immediate future and some long-term ideas about the best options for my property, including moving some plants to places that are better suited to them. Within a week of our first meeting, her assistant Kree was at our place to take out the sumac and other weeds. Kree was similarly friendly and knowledgeable, even ringing my doorbell at one point to educate me about a particularly unruly invasive on my property (black swallow-wort). If I knew someone else in a similar situation, I would absolutely recommend Ruth.

Ruth is great! extremely knowledgeable about all plants, weeds, etc. She has transformed my garden…read morewhich was in extremely poor shape with something that I am now feeling tranquil in. And she is just getting started with planting. She is a delight to work with as well. Suzanne--Winthrop

I live in South Florida and hired Nelson to go to my son's house in Salem for the yard was over…read moregrown with weeds. I found out from talking with my 3 very young grandchildren on the phone that they can't play in yard and it wasn't safe anymore. Was overwhelmed for my son to handle and he didn't want me to worry. Nelson sent me a video and I cried. The workers came in the same day cleared the whole yard and all around the house. It's now a safe place that they can even be proud to have friends come play with them.

Did a great job on a messy property. Super easy and pleasant to work with. They also worked quickly…read moreand communicated regularly.

Simply amazing. I don't usually go with someone unless I have done exhaustive research. Still,…read morethey were working on our next-door neighbor's yard who said she got their name from another neighbor, and well, since they were already there, and our yards are adjacent. The fencing would be moved closer to my yard after stone walls were put up... and you can see the complexity here... so I decided to go with them after meeting Chris. First of all, Chris is really down to earth, I trusted him immediately. He also likes to text (my preferred method of communication) and he also followed up with emails. He was super responsive and when we went back and forth a few times, he did not show any impatience. He offered options and suggestions, and when I asked for a recommendation he would pick an option and tell me why. I loved that. His crew is amazing. When they are here to work, they WORK. The complete cleanup of our year, the building of our wall, the filling in with gravel and topping off with stone, the laying in of the cobbles, the creation of an overflow for our sump in the front lawn, etc... could not be happier! They were quick, efficient, and did quality work. He didn't spring any surprises on you, he was on site daily, and made time for me when I had questions. They are a joy to work with and I recommend them to the WORLD! I feel that their prices were very reasonable and Chris was very transparent about the cost of materials. So I could do a quick calculation in my head, and I know that the pricing was fair. If you need any kind of work done, run to the phone or computer and call or email him! You won't got wrong!!

Hugely impressed with the quality of work by Earth Stone and Water! They redid our retaining wall…read morein our back yard absolutely beautifully - they were punctual, efficient, and I cannot imagine being happier with the final product! We appreciated the quality of their work so much that we kept them here to reset the cobbling near our front sidewalk and driveway and will certainly be having them back to help do some regrading and lawn care work in the spring!

I would not do business with this company again…read more We hired one of their landscape designers to create a redesign for our front yard and paid a substantial fee for the design. Our contract specifically stated that we were not required to hire the company to perform the installation work and that the designer would revise the design based on our feedback. The designer visited the property, evaluated the site, and later scheduled a Zoom meeting to present the design. During the meeting, the company owner joined the call. After the designer finished presenting the plan, I started to provide my first piece of feedback but the owner cut me off before I could finish and stated that the design phase was complete and that I would need to hire the company to perform the installation if I wanted any changes made. The interaction was unexpected and inconsistent with my understanding of the contract. The designer appeared uncomfortable, and I found the owner's tone rude, unfriendly, and intimidating. What should have been a collaborative discussion about minor revisions became an unpleasant experience.

We first became aware of The Narrow Lane through a cold call when we were looking for a landscaper…read morefor our front yard back in the fall of 2024. We contacted a number of companies and it was The Narrow Lane and Jeremy that we seemed to connect with. A couple of months later, right after Thanksgiving, we were the proud owners of a beautifully landscaped yard. I will admit that I was dubious about putting in all those mature plantings at that time of the year but Jeremy assured us that they would be fine and he was right--we had an amazing Spring of blooms and the excitement of experiencing new plants appearing in the yard. The quality of work and attention to detail caused us to go back to The Narrow Lane again last Spring to do a total renovation and redesign of our back yard. While we were impressed by the quality of work and attentiveness to detail that we experienced with the first project we were absolutely blown away with what Jeremy, Matt, and The Narrow Lane were able to deliver for the backyard. It is truly a work of art and we are so happy that not only did we re-engage with The Narrow Lane for this project but that we gave them complete control over the design and implementation. Neighbors now stop by to explore the yard and we are known in the area as "that house with the amazing landscaping". Based on these landscaping experiences over the past year we have now also contracted with The Narrow Lane to maintain the gardens and yard during the growing season as well as to provide us with snowplowing and shoveling in the winter. I will admit that they are not inexpensive to work with but the prices are totally justified by the quality of work, the care and attention that they have brought to everything that they do, and their continuing care that they bring to our property. We have found everyone from the company that we have engaged with to be consummate professionals that bring a new level of care and respect to the properties they take on as projects. If you are looking for an exciting and complete re-imagination of your property and then professionals to maintain it throughout the year you can't do better than The Narrow Lane.

I can't say enough great things about Joe, Phillipe (the day-to-day foreman), the working crew and…read moreall of New Englandscape. They completely renovated my large-ish back yard and did an incredible job. They did everything exactly to spec and even pointed out places where I could save money. (Who does that?). Joe and Philippe are super knowledgeable, great communicators and endlessly patient with my (usually naive) questions. We had to tweak a few things as the project went along and they just did what was necessary to make things perfect without tacking on significant added costs. I actually looked forward to chatting with them as the work went on. The yard is now completely transformed, beautiful, and I'm not broke. Seriously, go with New Englandscape.

Joe, the owner, and his team of landscapers are great communicators. They performed beautiful work…read moreat my abode by creating a winding bluestone path, clearing the site, adding mature bushes and perennials, and mulching the entire area. My property looks terrific!

They asked me several times if I wanted recurring service. The first time I had to track them down,…read moreI gave on the third visit. I paid extra to have the hedge trimmed, they cut a small part of it (see pic) and told me they'd come back in the morning to finish the job, but never showed up. I have waited for over a month, it is clear they'll never show up to finish the job. Very disappointed, they seemed like nice guys when I first met them.

The guy did bad mowing service and grass clippings are piled on lawn and driveway are blowing…read moreclear. The service is not reliable for scheduled service. They skip the service randomly without any notice.