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    Mary S Maxwell MD

    5.0 (1 review)

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    11 years ago

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    Baylor Scott & White

    Baylor Scott & White

    2.0(3 reviews)
    3.4 mi

    We love Dr. Warfield but BSW is a shitshow. When we try to schedule appointments we are treated…read morelike new patients since the prior provider Dominion switched over to BSW. As a result, we have to go through a call center who has no record of our information even though we have had Dr. Warfield as our PCP since 2018 and have been paying for it. The staff are rude and act like it is no big convenience when they just want us to go away. We'll most likely change providers as a result.

    Today I'm in for my annual physical. Now with Baylor Scott & White everything is automated, which…read moreI really enjoy. You can check in the night before with eheckin. Then when you arrive at the office you notify the Baylor, Scott & white system that you have arrived. Easy Peezy... This my third visit since my doctor's location became a Baylor, Scott & White facility. I learned today from office staff that I may have been overbilled my last visit due the inaccurate spelling of my name as it appears my medical card. After reaching out to Blue Cross & Blue Shield, I learned that I was billed correctly based on my unique member ID...a good news story. The pre-exam includes pulse, temperature, blood pressure, height and weight checks. I was hoping to grow a little taller, but no such luck...smile. Passed all those tests with flying colors. I had the standard physical exam procedures including blood work. I have the world's smallest veins, so finger's crossed that I will have only one stick of the needle. Star phlebotomist...yes!!! Now I await my results...

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    Mary S Maxwell MD - internalmed - Updated July 2026

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