One of the first restaurants we visit upon coming home is Mary Grace and we always rated our dining experience 4 or 5 stars.
This time, we were so disappointed about the disarray in service, the inventory control and even the food presentation.
Mary Grace expanded its floor area at Rob's but it seemed to cause more confusion and longer wait times. Disappointing that teas we used to order were no longer available. Earl Grey, my favourite is not in the menu anymore and was replaced with INFERIOR local teas. My husband likes the iced peach tea, but alas! "The peach inventory has not arrived yet" according to our server.
Our orders did not arrive together. My soup was almost gone when my husband's sandwich order arrived. The inasal sandwich used be served - thoughtfully cut in half. This time, my husband had to ask for a sharp knife to cut the baguette and was given a butter knife instead. I had to ask twice for a teaspoon for my mint tea, which wasn't as minty as the imported teas available in the past.
Our server apologized for the spotty service because the other servers were all trainees and there were only two of them to manage the floor.
I ordered a cheese and caper spread, but the tomatoes that came with it were "sad looking" and not ripe at all - pale, greenish slices that I returned. Lo and behold, the kitchen did have red, ripe tomatoes, so why serve inferior ones?
To be fair, the QUALITY of the squash bisque and the inasal sandwich were still good, but THE SPOTTY, INFERIOR SERVICE AND LACK OF ATTENTION TO DETAILS DIMINISHED OUR ENJOYMENT OF OUR DINING EXPERIENCE.
Mary Grace at Rob's is in our hood, and we hope other branches still have attentive service and attention to plating that diners have always appreciated!
Maria Duncan
Pinay resident 6 months every year
Adriatico St, Malate, Manila read more