I will never go anywhere else! Family owned, genuine people, a smiling face to great you at the…read moredoor and trustworthy mechanics. Multiple years taking my car here and will never go anywhere else. They even replaced my key fob battery for me for free when I was in a pinch and needed to swing-by same day. Thank you Donny & Brindle!

Amazing people. They were very kind and helpful every time I've been. I've bought multiple cars…read morefrom them and loved them all.

My Stevio Uconnect system seems to be not functioning properly. And The courtesy cars all reserved…read moreover the next week so I utilized the Faulkner nice drop-off system for your car during non-business hours. The drop-off box contains a pen and an envelope form to complete for your vehicle. That envelope form is placed in a secure drop for the service team to access the next day.

Wast of time left a bad taste to many games you guys play under staff and they we lowball you for…read moreyour trade there not even on the bbb page all Faulkner are big scams never will I ever refer anybody to any of the Faulkner dealership

I made my first visit to Faulkner Nissan with my new-to-me Rogue today, needing service and a…read morerepair. The customer service team were efficient, friendly and thorough. Their efforts kept me abreast of my repairs, estimate and a warranty claim they efficiently handled. Their client lounge was quiet and comfortable with everything including coffee and wifi! The service tech treated my car with great care and took care of the work within the estimated time. The crowning touch was a wash and vacuum before giving me the keys. I was very impressed! Thank you!

Purchased my '23 Nissan Pathfinder in March of '24 from Faulkner Nissan Mechanicsburg. Wasn't…read moreoverly happy with the team I purchased from... Have free oil changes for I'm not sure how long. But have gone 3 x since March '24. I have never been satisfied at all on these three trips. I drive almost an hour ...which I do not think I will continue to do so. Today put me over the edge. I had a scheduled 10:30am appointment. I arrived promptly at 10:30. I was told it would be an hour and it should be ready by 11:30. I asked if it included a car wash and vacuum and they assured me that it did. Though they said only the front carpets get vacuumed...seems odd to me..but ok. My car was not finished the oil change/tire rotation until noon!!!!! An hour and a half for what most places can do in less than 30 min. They did not do the car wash or vacuum because they were short handed. They said I could wait longer but not sure when it would get done. This is unacceptable. They had a list of routine things that they suggested that I get done. I said no thank you I will take it to my mechanic. I honestly think I was treated differently after I refused those extra items. I think the car was ready then...but they made me wait longer because I didn't add those to my bill. There were two ladies at the service counter...one was friendly the other not at all. I did not feel like customer satisfaction was at all a priority. I will NOT be back. I tried returning thinking it must get better with the next visit...but it never has!! I did meet with an Isaac in sales who was wonderful. He showed me two Armadas and sadly even if there was one I liked there...I will NEVER purchase from Faulkner anything ever again. Isaac has a future in sales so the one star is for the time with him looking at cars

Very nice people and what a refreshing and pleasant experience . I have been searching for car for…read moreseveral weeks and have visited many dealers from York and Mechanicsburg every dealer I visited refuse to negotiate and had a very bad attitude about selling . This is the first time I have visited Parsons Ford and they are a different dealer that I'm used to visiting. They were friendly going to negotiate not pushy and very fair with their pricing and I felt very comfortable . Unfortunately I did not buy a car from them but when the right one comes along I ​ it's at this dealer because I would love to give them my business . All these big dealers with bad attitudes should take lessons from the Parsons staff . If you are looking for a vehicle new or used I highly recommend Parsons Ford . I will definitely be returning there as I continue shopping .THESE.PEOPLE DESERVE YOUR BUSINESS.

Communication between sales reps and customers need to be vastly improved!! The guy behind the…read morecounter in the parts & service center is very unprofessional!! We were told to have our vehicle here at 9am for a state inspection. At 11am I asked the guy if they were anywhere near being done. He then informed me they haven't even started on my vehicle yet. He then goes on to say that I may have to wait all day.... If that is the case why would they give me an appointment for 9am???

I moved here from out of state and my spouse was deployed. I know nothing about cars, check engine…read morelight came on and I had no idea where to go. With the ease of H&H's appointment scheduler, I had an appointment within 48 hrs at my convenience. Check in was ridiculously simple. Diagnosed a few oil leaks easily. I waited for about 3-4 hrs for the repairs & cleaning to be done. They found a second, small issue and never pressured me into extra work. They gave me an estimate and even told me if my spouse was good at auto work, it would be a relatively simple fix for him. What blew me away was how honest, helpful and super funny the staff were. They made me feel completely at ease and supported. They didn't make me feel like a stupid woman at all, but a valued customer. I highly recommend this business if you're in the area. It's like finding a good dentist that makes a painful procedure easy.

We couldn't have asked for a better buying experience! Joel was our sales rep and from the…read morebeginning of my first conversation with him over the phone, three states away, until we drove off the lot with our new Suburban, he was absolutely wonderful. Joel ensured the vehicle we were interested in was available and to our liking before we set off on the road trip from Virginia to Pennsylvania. Once we arrived, Joel welcomed us and showed the vehicle. It was perfect! Joel made sure the rest of the process went smoothly, which it did. He took the time to explain all the features of the vehicle and even helped setup the OnStar system. The entire team was an absolute pleasure to work with. Will definitely be coming back for our next vehicle. The team at H&H Chevrolet really treat you like family. Thank you Joel for a wonderful buying experience!

From start to finish, this was the EASIEST car buying experience I have ever had! Keith was able…read moreto find my daughter her for first car. He was completely transparent and made sure it was road ready! If you are JEEP person this is where you need to go! While Keith has other vehicles, this is where he shines. I felt really good coming off the lot!

My fiancé came here to buy a 2017 ford escape, Keith was extremely helpful and honest, he is…read morewilling to help anyone and genuinely cares for his customers, if you're in the market for a used car make sure this is the first place you go !

Sometimes, despite our best efforts to believe the best in people, we encounter situations where…read moreopportunities for communication and doing the right thing simply aren't embraced. Back in October, I purchased a car at a dealership that came highly recommended. My daughter is friends with the owner's son, and I have a mutual friend with the owner. The initial experience was excellent--I received reassuring messages like "let me know if you need anything" and "call me if you don't think you're getting a good deal." BUT... I drove off the lot in my cute little whip and IMMEDIATELY noticed my gas gauge fluctuating between empty and full. I texted my sales guy right away--I mean, I had JUST pulled off the lot. I stayed in communication over the next several weeks. Around Thanksgiving, I took my car to their recommended shop, which confirmed my fuel pump needed replaced. I double-checked that the dealership would handle the bill, and they ordered the part. December: I'm back in town for Christmas. Wrong fuel pump was sent. January: Trip canceled due to PA winter weather. February: Finally back. Fuel pump replaced, but surprise--I'm told I owe $288 for a "deductible and taxes" I never anticipated. I called my sales guy. No answer. I called the dealership and got Chad, the owner. And this is where it goes downhill fast. I have no idea if someone pissed in his Cheerios that morning or if this is standard behavior. And I rarely play this card, but I genuinely believe had I not been a woman, this conversation would have gone differently. I wish I could accurately convey the condescending tone of this man's voice. He was rude, talked down to me, and was inexplicably angry. Chad claims: "If it was the fuel pump, you wouldn't have been able to drive it off the lot." Reality: This was precisely the diagnosed problem according to THE SHOP HE SENT ME TO. Then he goes: "I don't know what you people expect. It's only a hundred dollars. Some people are never happy." Then he HUNG UP ON ME. Like a child who can't regulate his emotions. My not-so-happy self drove straight to Final Drive to address this in person. Guess who wasn't there? Chad. Guess who was? Justin, who spent the next ten minutes trying to manipulate the conversation by listing everything he'd done for me--fixing the backup camera, calling the warranty company repeatedly. I asked Justin directly: "If we'd noticed the gas gauge wasn't working before I drove off the lot, would you have fixed it?" "Yes," he admitted. "According to Chad, it's 'only $100'--bottom line, are you going to cover that?" "No." LESSONS LEARNED 1. GET EVERYTHING IN WRITING. I should have texted Justin to document his response that there would be no out-of-pocket costs. 2. ASK SPECIFIC QUESTIONS ABOUT COSTS. Even when someone says they'll "handle it," clarify exactly what that means and what potential costs might still fall to you. 3. DEALERSHIP OWNERS AREN'T ALWAYS ACCOUNTABLE. Chad had an opportunity to listen and communicate effectively. Instead, he chose disrespect. Kindness goes a long way in business, but some people only care about the initial sale. Don't let this happen to you. Document everything, ask detailed questions about costs, and research dealership reviews thoroughly--especially regarding their after-sale service. Not that I did any of those things prior to my purchase. I assumed that my second degree of separation through friends who had personally communicated to the owner and his son would have sufficed. It didn't. #ConsumerAlert #CarDealershipWarning #CustomerService

Had a very smooth, pleasant experience purchasing my new-to-me SUV from Final Drive. Justin was…read morevery helpful, patient and answered all my questions. Had actually gone there to look at one vehicle but found it was just not quite what I wanted and asked to test another I saw in the lot while there and that one did check all my boxes! Would definitely recommend Final Drive to anyone in the market for a good used vehicle!