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Family Ford

3.2 (20 reviews)
Closed 8:00 am - 8:30 pm

Services - Family Ford

Check engine light

Engine oil light diagnosis

Auto general diagnosis

17 More Services

Auto noise diagnosis

Tire Pressure Monitoring System diagnosis

Auto no-start diagnosis

Auto vibration diagnosis

Auto diagnosis or inspection

Auto pre-purchase inspection

Auto maintenance

Oil changes

Auto repairs

Auto battery or electrical system repair

Auto brake repair

Auto engine repair

Auto HVAC repair

Auto transmission repair

Auto wheel and tire repair

Routine automotive maintenance

Transmission leak inspection

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6 months ago

They do absolutely the worst job in every way. Performance and customer interaction. Take your money and don't solve your problem.

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4 years ago

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11 years ago

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Ask the Community - Family Ford

Review Highlights - Family Ford

Had a part break the day before our family vacation and Bill went to great lengths to get it repaired.

Mentioned in 3 reviews

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Graham Motor Company

Graham Motor Company

(12 reviews)

BEWARE! this place used DECEPTIVE practices to sell me a brand new truck. They found the truck I…read morewas looking for at another ASCHENBACH AUTO owned dealership and brought it to Carlisle GMC. When it was delivered there was massive paint damage, one wheel/rim that was damaged as well as a few other items. The sales manager and the entire team worked together to promise that this would be fixed. I purchased the truck and they sent it to a local body shop to have the truck repainted. They had my truck for several MONTHS. I went to the body shop that was working on my truck and every time I went, my truck was sitting in their parking lot--UNTOUCHED. Yet, the dealership keeps blaming it on the body shop "dragging their feet". Finally, after complaining to the sales manager NUMEROUS times, he decides to pull my truck from that local family owned body shop and send it to FAULKNER collision for an estimate. The manager then calls me and says that it wouldn't be "good for the truck" to get it repainted and that PER his supervisors at ASCHENBACH AUTO GROUP and their "legal counsel" they would like to extend their apologies and offer me a check for $2,000. Keep in mind, I paid $130,000 for this brand new super truck and they want to offer me $2,000? I told the manager that was absolutely insane and that THEY damaged my truck and promised to fix it. I haven't even been able to drive it!! The manager tells me that it's out of his hands and we can't come pick up my truck..as it will be sitting at the dealership. Listen, I wish I would have read all of these NEGATIVE reviews prior to purchasing this truck. This dealership at CARLISLE GMC is an absolute joke. The manager, MIKE KRUPSKI has been my contact at the local end. ASCHENBACH AUTO GROUP is fully aware, and has directed their dealership to offer me a $2,000 check and "DO NOTHING ELSE" because it will cost too much!?! This is an outrageous and disgusting business. I can't believe that a company would do such a thing.

Aschenbach Auto Group, @Carlisle Cadillac Buick GMC, Allie Aschenbach, Conrad Robert Aschenbach…read more you should be ashamed of yourselves! I purchased a brand spanking new truck from your dealership (which I haven't been able to drive because you have had it) because you were supposed to fix it. MONTHS ago I purchased this $130,000 truck...your dealership ripped the wrap off of the trucks tail gate...not to mention the paint damage...you offer to send it to get painted..but the quote was too much...so you call me and tell me to come pick up my truck...and you will just cut me a check for $2000 when your repair estimate was over $9700.00 Are you kidding me!?!

Family Ford - autorepair - Updated May 2026

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