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    Marty Pool

    4.5 (2 reviews)
    Closed • 12:00 pm - 8:00 PM

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    10 years ago

    Helpful 3
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    Love this 1
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    7 years ago

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    Thomas A Soetaert Aquatic Center - A view of the pool and the high dive at the far left corner and they have two swim lanes for laps

    Thomas A Soetaert Aquatic Center

    4.5(15 reviews)
    4.3 mi

    I'm a long time Johnson County resident and live not far from this pool. I used to bring my…read moregrandkids for years and had a membership. This is the first time I've been back in probably four years. We tried out there twilight hours for the pool, which are from 6 PM to 8 PM. It seems to be the least busiest and also it's not blazing sun, and there's more chairs to choose from with umbrellas at that time. I brought my 12 year-old granddaughter, my eight-year-old granddaughter and my six-year-old granddaughter. They had a great time in the pool, but there were several things they were disappointed by. They wanted to go down the lazy river in one of the Floaties and even though there weren't that many people they did not have very many Floaties to use. Also, they had the slide closed down that you go down with on the Floaties. They did have a good amount of lifeguards who are paying attention. I think the one negative it seemed like there were no adults on the premises, it was all teenagers. Now I will say that the teens were doing their job and we're not messing around and very attentive. But I do believe they need an adult to handle unruly people or people trying to sneak in to the pool without paying. There was a line to get in at the 6 PM twilight hours. And everyone was waiting patiently, but there was only one teenage boy at the checkout. There were three adult women in their 20s, who clearly went around the line and snuck in the side door and were bold about it. I do believe that the young man saw them and just didn't want to deal with them. When I got up to the cash register to pay, he was friendly and he asked if I was a resident of Shawnee and I said yes, and he asked to see my drivers license which I have no problem with. I think that's a good thing but it's still irritating that he knew they had snuck in and did nothing about it. I paid by Apple Pay and then I got one lifejacket for the smaller granddaughter and the other granddaughter who is a brought her own. I found a seat easily and watched the kids enjoy the water. The pool seemed clean and fresh. The bathrooms were another matter, the women's bathroom was a mess, and I tried to put my purse in a variety of lockers on the outside that did not work. I finally found one that worked with my lock that I brought so that I could swim. I enjoyed the pool as well and most people behaved themselves. There will always be some kids that they need to blow the whistle on about rules that need to be obeyed for the safety of others. And the last comment I have was, I was sitting in a chair by the lazy river, watching the grandkids go by and there were what appeared to be older teens. There were two girls and one boy. The girl punched the boy and proceeded to call him racial slurs in a negative connotation, (she was the same race). She kept hitting him and he did not hit her back and he just tried to hold her wrist to prevent it. The lifeguard clearly saw what was going on and did not blow the whistle or say "Hey, stop that or you're going to have to leave. " He clearly just turned his back on it and did not want to deal with it. The other girl was embarrassed and saw everyone looking, and she de-escalate the situation. So that was concerning to me because what if it was a larger crowd that got into an altercation around all of the children that were there. I absolutely know that the lifeguards could not handle the situation and they would have to leave their posts which then leaves the swimmers at risk. They need to definitely have an adult or several on the premises, particularly a security guard to make people think twice about their actions.

    Such an awesome pool to go to! Very kid friendly! The staff does kid friendly games like water…read moreballoon toss and guess how many tootsie rolls are in a jar. The bathrooms are clean and spacious! Only downside is I feel like the staff is very young so management maybe needs to encourage more professionalism and communication skills to the cashiers and have all staff informed about different promotions going on. For example I called twice to confirm if I could bring a canned food to get half price admission (according to their website) and the girl on the other end told me no. I called again for a different employee and this girl was yelling out to anyone else who walked past her to get a answer if it was still going on. They assumed yes so I showed up with my canned good and they took it but she still wanted to charge me full price until I mentioned I brought a canned good! Besides this I'd bring my kiddo again.

    Photos
    Thomas A Soetaert Aquatic Center - Covered seating and a view of the lazy river

    Covered seating and a view of the lazy river

    Thomas A Soetaert Aquatic Center - General pool area for main swimming

    General pool area for main swimming

    Thomas A Soetaert Aquatic Center - Slide that was closed and the lazy river

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    Slide that was closed and the lazy river

    Woodside

    Woodside

    4.0(121 reviews)
    4.8 mi
    •$$$

    The good thing is that the people are great. The service is incredible and it's just a really neat…read moreplace to escape with you on a pool or a fun time or a great gym. We were there for an event and they just started picking up plates cups and even towels, although if it wasn't over yet, and I was quite frankly surprised. The food was fairly subpar and I'm surprising. They only gave us one drink ticket. Not to nit, but I have to admit there was an incredible amount of flies and bees that were flying around that we were literally driving people away because it was so annoying.

    ONE STAR First off,…read moreI want to give one star specifically to Tarah Zahner, Director of Membership. Somewhere along the way, one pretty important part of customer service seems to have gotten lost: remembering that the customer, especially a longtime loyal customer, should occasionally come before the almighty dollar. So, let me take you on a little journey. I've been a member of Woodside for many years. I supported the club, enjoyed the club, recommended the club, and even lived at Woodside Village for several years. I wasn't someone who joined for three months, used a treadmill twice, and disappeared into the night. I was a loyal customer. In September, I let Woodside know that I was moving away and needed to cancel my membership. I was then informed that I would still be charged for another month, despite the small inconvenience of NO LONGER LIVING IN THE AREA OR BEING ABLE TO USE THE CLUB. OK. Interesting. So I reached out to Tarah. My email was kind. It was respectful. I explained my situation and simply asked if, after years of being a loyal member, Woodside might consider making an exception. The answer was no. But quite frankly, the "no" wasn't even the part that bothered me most. It was how I felt I was treated in the response. Tarah's email came across to me as condescending and dismissive, with an underlying "Who exactly do you think you're talking to?" attitude. And THAT is where Woodside lost me. Because here's the thing: you can tell a customer no without making them feel small. You can enforce a policy and still show kindness. You can explain a rule and still acknowledge that the person on the other end has supported your business for years. I didn't expect a parade. I didn't need a plaque by the pool. I wasn't asking them to name a treadmill after me. I simply expected a little grace and good customer service at the end of a relationship that had lasted for years. Instead, I walked away feeling like all those years of loyalty meant considerably less than collecting one final monthly payment from someone who doesn't even live there anymore. And yes, I'm sure there is a policy somewhere that says they can charge it. That's not the point. There is a tremendous difference between what a business is allowed to do and how a business chooses to treat people. Customer service isn't really tested when the answer is easy. It's tested when someone has an unusual circumstance and you have an opportunity to make them feel valued. Woodside had that opportunity. Unfortunately, in my experience, they chose the invoice. After all these years, I would have loved for my final impression of Woodside to have been about the beautiful club, the memories, and the years I spent there. Instead, I'm leaving with a completely different impression: Apparently loyalty has an expiration date. The billing cycle does not.

    Photos
    Woodside
    Woodside
    Woodside

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    Marty Pool - swimmingpools - Updated October 2026

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