I brought one of my clients to Martin's to order new shoes. The staff remembered my client and was very friendly and helpful to him. However, I did not like the way I was treated. He was nice to my client, but rude and condescending to me.
The sales associate was very knowledgeable, measured my client's feet accurately and placed our order. I can appreciate their old fashioned approach to doing business, but they are very outdated. They need to bring themselves into the 21st century and start using computers and other modern day technology to help run their business.
And I don't know why the man who waited on my client was rude to me, but he needs to treat all customers with respect and consideration, not just the ones he already knows. I will certainly not buy shoes for myself from Martin's if that's how I'm going to be treated. read more