Absolutely the worst dry cleaner ever!
We flew in to Wichita from out of town and took my husband's clothes in on a Friday morning, so he could wear them to a function on Saturday night. We were told they would not be ready until Monday. We agreed, and he wore a different outfit. On Monday, we went to pick up the order, and they had lost all of his clothes. They had us look through about 45 tickets to see if we could find his clothes listed, as they had gotten included with someone else's order. We couldn't find them on any tickets, so we were told to come back later. We returned, and my husband spotted his clothes, but when he looked at a brand new pair of pants that had never been worn, he noticed that there was a white line across the entire pant leg. It appeared someone had pressed the pants, and while they were still hot, placed them over the sticky surface of the hanger. When he pointed this out, he was told, "Oh, don't worry, we'll clean them again and they'll be ready Wednesday." He explained that we were leaving town for Dallas on Tuesday morning.
The clerk called the owner, Nancy Staal, and explained the situation. Mrs. Staal said the clerk should deduct $5.00 from our bill. They had RUINED a brand new pair of trousers! I asked to speak to Mrs. Staal. She asked me several rhetorical questions, repeated herself, and when I said, "I don't think you are putting yourself in the shoes of two weary travelers who have had to come to your store three times trying to pick up dry cleaning." To that she started yelling, saying "I got up at 4:30 this morning!" followed by a barrage of her problems, e.g. the clerk who had waited on us on Friday was on her way out, etc., etc. When I held firm that $5.00 was not enough of a discount, she said, "You can have the whole order for free." and hung up on me. The clerk called her back to find out how to void the tickets, and Mrs. Staal asked if we were still there. When the clerk said yes, Mrs. Staal hung up on her own employee!
Just avoid this place like the plague. They did not get the collars cleaned on laundered shirts, and the dry cleaning was sub-par. I have NEVER been treated so rudely by the OWNER of a business. read more