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    14 years ago

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    Riverside Community Care - Imagine a mental health professional doing this to you?

    Riverside Community Care

    1.5(15 reviews)
    1.9 mi

    We've been using a profoundly helpful SW for couples counseling for 20 years off/on...and for…read morebetter or worse, we're still married. LOL, she sets a good example of different approaches to each partner's communication and psy. issues of compatibility/incompatibility, not as a People's Divorce Court (or stay in troubled marriage, but as a true listener and focus-er!

    My son was a client of Riverside. He ran away over the summer. An alert was put out by his…read morehospital. The Riverside therapist misread it and sent me a message assuming he was found at a hospital. I immediately alert authorities. We ran around looking at all hospitals and ultimately another therapist from Boston childrens realized they misread the alert and caused unnecessary stress to a desperate mother. Fast forward to 6 months later after he is found. We're swimming in state services and overwhelmed. Signing countless releases Riverside just added to the noise. The day of my sons 1st appointment since running away 6 months ago i get a phone call from the admin saying his insurance expired. I know his masshealth is fine. I'm at work and can't talk so I thank her to end the call. I guess she wanted more of a response in the moment because she went ahead and told the panicky therapist I had cancelled services. I had recently cancelled a different bundle of services and not this therapist it was a different service. So I get another frantic phone call from the therapist asking if I'm cancelling my sons appointment she needs to be sure that the admin had said I cancelled. I've never seen a provider get involved in hiking disputes and I've never seen a billing dept relay to a provider an appointment is cancelled if the client never canceled the appointment personally. All just disorganized and passive aggressive. In any case this therapist is because the previous therapist moved away and we had to transfer. Before she left she informed me she didn't feel my son was getting much from the services and more than once suggested we end the service. So it's not like he'll be missing much. Usually people get a referral to work with Riverside we once had a therapeutic mentor that had no clue what they were doing and causing my son distress out in the community. I'd find other services I had a very sloppy experience with Riverside

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    Martin Zafran - c_and_mh - Updated May 2026

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