All of my OIMA.org (Overlake Internal Medicine) doctors have always been located at Overlake Hospital (OH). NOT THIS DOCTOR. It would be handy if they told first time patients this to avoid circumstances like mine.
Details: I had to schedule 2 months in advance for my appointment. I went to OH and couldn't find Dr. Martin's name on the directory, I called her office to ask for the suite number. They explained they are located a few blocks away from the hospital and gave me directions. I told them I needed to drive over, and it could take 10-15 minutes. I CONFIRMED THAT THIS MEANT I WOULD BE LATE, and asked if the timing would still work for the appointment. They said it would be just fine. I RAN to my car, sped over and ran to the desk. After being told to sit and wait a few minutes, a man who never introduced himself, sits down and says that Dr. Martin cannot see me today because I was late. I apologized, explained what happened and that I had some serious health issues for which I needed to be seen (blood clots etc). He said no. I asked if there was anyone who else who could see me (she is in a practice with other doctors), I'd even wait in the lobby for hours if that would help. He says no, that I have to reschedule with the front desk. At the front desk, I was informed that the person scheduled after my appointment did not show, so Dr. Martin was in her office, not with a patient, and should be able to see me. Receptionist returns, after speaking with Dr. Martin , and says she is sorry, but the doctor declined to see me and didn't want to come out of her office to talk to me. I then attempt to reschedule, and am told the wait will be, once again, LONGER than 2 months. Seriously? No thanks.
To clarify, if she had other patients and couldn't fit me in that would have been on me. The fact that I was told to come, after I said I would be late, and then have Dr. Martin sit in her office and refuse to come out? I find that extremely unprofessional.
Update: Just received a bill for a "missed appointment". SERIOUSLY!? read more