I have dealt with this location for many years, and will no longer be using it! I have purchased 2…read morebatteries in the past 8 months from this location. I had issues with the first battery a couple months after buying it. I was able to return and they swapped it out with no issues. I had issues with the 2nd battery (an expensive one for my classic car). I had to get a jump start early Sunday after getting gas as it wouldn't start. Later that day, I was on the side of the road on with my classic car as it stalled due to battery, I pulled the battery and went to the store to swap it out. They did not have it in stock (nor at multiple other stores as he did call to see if I could find one). The rep then told me he might get one in on Wednesday or Thursday but I explained I was broke down. He said there's nothing he could do but maybe I could get one somewhere else. First thing Monday morning, I got a battery from a parts store. I then went back to the store to meet Jason the Manager. He explained they do not refund for batteries, but I can call corporate customer care which I did. They took all the information, and asked me to email a receipt of the replacement battery I purchased elsewhere which I did. Today (Tuesday), I missed a call back from customer care asking me to call them back. When I called, I was placed on hold till she could get Jason from the store on the phone with us. After 3 attempts, she was unable to get her call answered. I asked and was told to stop by the store. Jason was already gone for the day. I spoke with the MOD who contacted Jason only to be told I will not receive a refund, only an exchange. IF Jason AND the customer care for Valvoline both know it's their policy to NOT refund for batteries, and NOT have my battery available at this or other locations for exchange, WHY did I waste numerous calls and frustration in these efforts as told by both parties????? I am a disabled veteran, neither I nor any other customer should experience those stresses or experiences with policy that doesn't nothing to protect their customers. I will be sharing this with my friends and colleagues.

Quick service. Guys were communicative and respectful. Same service I've gotten at any Valvoline,…read morewhich is why I come back. Thanks y'all!

VEHICLE DAMAGED  I…read morethought I was doing the smart thing by taking my vehicle here to get an oil change.  They damaged my car costing over $1,000.00 in repairs and rental fees. They refused to cover any of it. The area manager, Laith wouldn't even give me the courtesy of a phone call. Approving vehicle claims hurts the managers bonuses, so they will do everything to deny claims. Including yell at you over the phone.  Do yourself a favor, don't stop here.

I had my oli changed here several times. Last year when they opened and took out my glove box,…read morethey broke the clips, and it now falls on the floor when you open it. Manager Darius said he filed a claim to get the glove box replaced. A year later still no glove box or clips. I have stopped by there several times and he says, "Oh it still hasn't come in". I tried calling the corporate office, but I was stuck on hold for over 30 minutes. I may have to report to the Better Business Bureau!!!!! VERY FRUSTRATED!!!!!

I'm trying to get a conventional oil change, the attendent wanted to charge me for full synthetic,…read morewhich I didn't want. Couldn't get an accurate price from him. Started to drive off. Manager wouldn't honor their coupon(s). Charged me for extra oil, more than the car would hold. I WILL NEVER EVER GO BACK TO A TAKE 5 OIL CHANGE. The manager is a piece of shit scammer, as well as some of his ermployees

DO NOT COME HERE. I have been a loyal customer here for…read moreover a year and just went somewhere else to get my oil changed this time around and found out they BROKE my oil filter housing by being so rough on it that it is now completely stripped and my drain plug has been leaking since they worked on it months ago by being so rough and caring so little that it's now completely broken. They've made it so no other place can even change my oil and now I'm having to go through trying to file a claim with the company so they'll fix what they broke. I feel so taken advantage of by this company as I've paid to get my oil changed here for the past year and now find out they've broken my car beyond repair and not been doing a good job this whole time. Also, my tires are supposed to have 32 pounds of pressure in them and the company I just took my car to informed me that my tires had 47 pounds of pressure in them after 2 months... They said it easily could've blown on me and put me in a very dangerous situation. My husband and I have been driving through narrow mountains and roads since we got it done by Take 5 a few months ago and I just praise the Lord for keeping us safe. It is clear they don't care about what they're doing and you may be put in a similar situation by this location. The business is also refusing to fix what they damaged because it's been more than 30 days (I get my oil changed every 2-3 months...), which has led to a more frustrating experience with no customer experience at all coming from their management. The manager was super rude over the phone when my husband was trying to calmly communicate the situation and responded, "I don't have time for this-" and hung up on him. Basically, I can't get my oil changed because of what they broke and are not taking accountability for. At this point, I'm over my miles for needing a change and am still waiting for the company to take accountability and fix the situation to be able to get my oil changed again. We've had better experiences at other Take 5 locations but the Bell Road location is one I would not recommend to anyone who doesn't want a broken car and a poor customer service experience.

Great service . They always do the service requested and not try to upsell you , while giving you…read moretheir best value. They let you know what coupons are available and if the one you bring is the better deal or not. The staff there is top notch. Funny, respectful and good at their jobs! My second time there, once with my car and this time my daughter's car as we both drive a Prius.

amazing customer service!!! i just arrived to tn via from cross country drive…read more my service light was on so i took my vehicle in here as previously serviced w jiffy lube in ca team checked things out and said i was all good and previous location failed to reset to alerts... everything checked out... filled my low pressure tire and good to go at no charge...

Awesome place for an oil change! Everyone was very thorough and kind... didn't try to upsale or…read morepressure me but also made sure I was taken care of. Highly recommend!

Came in for the first time and got my oil change. Everybody was very friendly…read more My oil was changed very quickly and the value is great i would definitely come back again

Love this place! I took my Jeep to the service department at my dealership and they quoted me an…read moreextreme number to get my car fixed. Nashville Auto was quick to pick up the phone, offer me a solution and it was affordable. I have gone back to them already and would highly recommend if you are in the East area!

Came to fix my rear control arm, ran over something on the freeway, such great service! Timely,…read morequality and not overpriced. The owner is super knowledgeable and friendly, A MECHANIC YOU CAN TRUST here in Nashville-no brainer if you need anything done!

Got my oil changed while I was visiting Nashville. Very professional, and the manager Colin was…read morehelpful. They charged a bit more than other oil changes I've had done in the past, but I was in a time crunch so I didn't really mind it.

Quick and professional. Was in and out in 15-20 minutes. They did great to explain and were not…read morepushy. Will be back.

Do yourself a favor. Don't take your vehicle anywhere else in the Nashville area. Noel is a delight…read moreto work with, very knowledgeable, and beyond fair with pricing. He give me a discount I didn't ask for because we had two cars at his shop the same week. A pleasant surprise. I've recommended him to friends and family and everyone had a great experience. This place is a gem!

My car would not start and while all the other auto shops were booked Noel got me and and got me…read moregoing. I'm extremely grateful that he did really care aBout my dire situation