This is a two part review. First , these guys are what everyone says; they a professional,…read morethorough, and know what they are doing. I highly recommend them if you need extensive repairs. This is not the auto shop for minor repairs or for people who have to watch their budget. My car stopped. I thought it was my alternator. The battery didn't seem to be holding a charge. I had taken out and had it tested and the auto parts place had told me I needed a new alternator. I had Pheonix come and get it. They were quick and responsive and all I needed was a new battery that ended up costing me 782 dollars after towing and the 149 dollar diagnostic. I would use them again for any MAJOR issue, but I'll never return for anything I even suspect is a minor repair. Nearly a thousand bucks for a battery seems excessive.

This is the best place to go to with any car troubles! Joe and the rest of his team were so…read moreefficient, communicative, and helpful when I had to bring in my Jeep. I'll be recommending Phoenix Auto to everyone! Thank you again!

Kingdom Mobile is great! I'd recommend them to anyone. They worked me into their schedule on short…read morenotice and had my radiator replaced in less than two hours, and I didn't even have to leave the house! They're incredibly knowledgeable, reasonably priced, and professional. The whole experience was convenient and hassle-free. I've definitely found my new mechanic!

Really Fast and efficient battery change for my 2008 Mercedes and pumped my tires quickly!read more

Love this place! I took my Jeep to the service department at my dealership and they quoted me an…read moreextreme number to get my car fixed. Nashville Auto was quick to pick up the phone, offer me a solution and it was affordable. I have gone back to them already and would highly recommend if you are in the East area!

Jerry the owner went out of his way to fix my window completely. I only asked for a temp fix and…read morethey did the entire thing for the original price. I'll come here for life!

Do yourself a favor. Don't take your vehicle anywhere else in the Nashville area. Noel is a delight…read moreto work with, very knowledgeable, and beyond fair with pricing. He give me a discount I didn't ask for because we had two cars at his shop the same week. A pleasant surprise. I've recommended him to friends and family and everyone had a great experience. This place is a gem!

My car would not start and while all the other auto shops were booked Noel got me and and got me…read moregoing. I'm extremely grateful that he did really care aBout my dire situation

Great honest shop! Good pricing and they got me in and out same day ! Will be back !…read moreWohoooooooooooooo

Easily the best experience I've ever had at a car shop. Great work, pricing, communication, and…read morehonesty/integrity.

RUN!! Complete ripoff! He doesn't tell you how much the quote is going to be. He spent 10 minutes…read more"diagnosing" what we already knew and then charged us $239 and that wouldn't even go towards the total for the fix! Hidden fees up the wazoo!! It would've been cheaper to tow the car to the mechanic and get a free quote! Very unreasonable! Bad business practices!! (Note: I disguised my name for safety purposes).

This is the review that I left yesterday, November 13, 2025:…read more "Roberts is the real deal. He has the sophisticated diagnostic equipment to identify the problem and the advanced mechanical expertise to fix it. However, he is expensive and adds some gratuitous fees. Cost for 2-hour diagnostic assessment to identify faulty crankshaft sensor was $133.90/hr x 2 = $267.80 plus $50 service charge for total of $317.80 ($348.79 with tax). Cost for installation of new crankshaft sensor was $58.81 for the sensor, $130.00 for 1 hour of labor plus another $50 service charge for total of $238.81 ($262.09 with tax). I offered to pay with cash. Roberts said he preferred a credit card. However, he did not tell me there was a $31.96 "noncash adjustment/credit card fee.". There was also a $22.86 fee for mobile supplies. Altogether, the cost for diagnosis of faulty crankshaft sensor and replacement with a new one was $671.01. In addition to parts and labor, this included two $50 service charges, a $31.96 "noncash adjustment/credit card fee", a $22.86 mobile supplies fee and tax on the extra charges and fees. If Roberts had come clean about the $31.96 fee for not paying in cash when I offered to pay in cash at first, and if he hadn't added a $22.86 fee for mobile supplies, I would have left four stars." -------------------------------------------------------------- This is my response to comments from the business owner regarding the above review that I posted yesterday, November 13, 2025: Thank you for crediting my VISA card with $50 for the duplicate service charge. Since the final billing amount included 9.75% tax, the credit should have been for $54.88. I did check the "terms and conditions " on your website again to be sure that I hadn't overlooked anything. According to your website, you charge $130.00/hr for diagnostics. However, I was charged $133.90/hr. The amount of overcharge was $7.80 for two hours plus 0.76 tax = $8.56. Your website says nothing about a charge of $22.86 for mobile supplies that was added to my bill. Including tax, the amount of overcharge was $22.86 + $2.23 = $25.09. Your website also says nothing about a 5% "noncash adjustment / credit card fee" for paying with a credit card in lieu of cash. Including tax, the amount of overcharge was $31.96 + $3.12 = $35.08. So, the total outstanding overcharges are $4.88 + $8.56 + $25.09 + $35.08 = $73.61. By the way, I don't happen to think these oversights were intentional on your end. Rather, the software that you're using for billing appears to be much lower in quality than the sophisticated diagnostic software that you use to identify mechanical problems in motor vehicles. I hope we can get this sorted out. I really appreciate your willingness to work with me.

I saw their ad for tires in Facebook Marketplace. They sell used tires and new ones that the big…read moreboxes cannot sell. I had several sets to choose from. I purchased a full set of 17" tires including mounting and balancing for around $300. These were new, never used, but in storage for 5 years. They have an excellent rating 740 A A; sell at a full service shop for $180 each. You do not want to purchase tires that are over 5 years old, 6 is a real limit. No appointments, small waiting room. Staff does not wear matching shirts, but all were well mannered and thanked me for buying tires at their store.

We came here in a pinch when our road trip from Augusta, GA to Nashville, TN was halted by a…read morecracked radiator hose. Everyone in the area had a hose but could not install it for us. Someone just suggested coming over to this location (I think mostly because of how close it was and they knew we couldn't go far with the fluid spraying out) We got in really quickly and the gentlemen was able fix the hose in a few minutes! Praise the Lamb! Off we are again! Oh! This is also something that I think is pretty important to mention, because I know I value it--we did not feel like we were taken advantage of at all, even as a car full of women from out of town.

My partner and I came to Nashville to visit our friends when on our ride down here we noticed an…read moreissue with our front left tire. One of the lug nuts on the wheel had completely come off and the remaining 4 were loose. Worried that we would need to get the car fixed before heading home to Wisconsin (a 10 hour drive), we called Firestone Complete Auto Care. Miguel answered the phone and insured us that he would be able to fit us in his busy weekend schedule and that we could drop the car off that following morning on Saturday. When we dropped the car off Saturday morning, Miguel explained, thoroughly, what may need to be done, and he gave us options for the type of service we could choose from. He told us that we either could replace the single lug-nut and its post or we may need to replace the entire wheel bearing if there was damaged. He explained to us the prices for both and the benefits of doing either procedure. We also made clear to us that if he noticed any damage on the bearing that he would call us and let us know so that we could make a decision. Only a few hours later Miguel called us and informed us that there was no damage to the wheel bearing so we opted to fix only the lug nut post. We were then able to pick the car up a few hours later. We were highly impressed with the speed and quality of the repair and even more impressed with Miguel and the other associates professionally and hospitality. Our car was a Subaru which prompted Miguel to tell us that he has owned several Subaru's himself. This connection made us feel very secure in knowing that Miguel knew what would be best for us and our vehicle. Miguel also treated us with the utmost respect and kindness, valuing our time, our money, and our value. I only wish that we were Nashville residents so that we could maintain coming to the Firestone on Hickory Hollow Lane. Next time we visit (and something goes wrong) we will be sure to stop in and get serviced by Miguel and the rest of the Firestone team. Thank you for everything!

NIGHTMARE EXPERIENCE WITH FIRESTONE - THEY STILL OWE ME…read more WARNING: DO NOT TRUST FIRESTONE / BRIDGESTONE. I brought my 2004 Nissan 350Z to Firestone Complete Auto Care, 5308 Hickory Hollow Lane, Antioch, TN, on January 24, 2025. I want to share my experience with Firestone Complete Auto Care so others can make an informed decision. On January 24, 2025, I brought my 2004 Nissan 350Z in for service, and the technician negligently mishandled the lift, causing my vehicle to slip. This resulted in significant damage to both sides of my car, including structural concerns. What happened next was shocking: despite providing photos, videos, and inspection reports, the company refused to take full responsibility. I was pressured to sign a release for a partial settlement and was told all communication would end if I did not comply. I experienced discriminatory treatment and coercion, which made an already stressful situation worse. Because of this, I had to pay a $1,000 deductible, cover rental costs, and miss paid work as a professional photographer/videographer, including a major event. Even after my insurance fully handled the claim, my 350Z was TOTALED !! Firestone's late call to offer to cover only the deductible and reduce the insurance company's charges was insufficient compensation. Bottom line: Their negligence and dismissive attitude cost me time, money, and peace of mind. If you value your car, your time, and your dignity, think carefully before trusting this location. BOTH ROCKER PANELS DAMAGED. DRIVER-SIDE DAMAGE IGNORED. Their so-called "independent inspector" only looked at the passenger side, never touched or checked the driver's side. THEY TRIED TO PRESSURE ME TO SIGN A PARTIAL SETTLEMENT. Threatened to stop all communication if I didn't comply. As a woman of color, I experienced discrimination and coercion on top of negligence. Firestone is NEGLIGENT, DECEPTIVE, AND UNPROFESSIONAL. Their inspector lied, their management is rude, and their late offer does NOT cover my real losses. FIRESTONE/ BRIDGESTONE: PAY WHAT YOU OWE!!!!! DO NOT GO HERE. YOUR CAR, YOUR MONEY, AND YOUR TIME ARE AT RISK.

Called to have a car towed. Was told driver would be notified and would call back to come tow it. 2…read morehours later and now they wanna ignore my calls. I mean never heard of a company not wanting to make money

called to have a car towed, never showed up and ignored my call when I did call back for a ETA. I…read moremean do they even wanna work at this place?