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    Martin & Savage

    3.0 (1 review)

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    Trit House - The Catamaran Table

    Trit House

    (8 reviews)

    Abbotsford

    My experience with Trit House Hawthorn was nothing short of exasperating and utterly disappointing,…read morea masterclass in how not to treat customers. After carefully selecting a package of furniture during the Black Friday weekend, with both a friend and the salesperson, Sandy, present, I was provided with a quote. Sandy verbally assured me that the quote -- including complimentary delivery and storage -- was valid until Monday. Sensible enough, I thought. Fast-forward to Monday, I call to finalise the purchase, only to be informed that the complimentary delivery supposedly expired the day before. How convenient. This directly contradicted what I had been told; and my friend, who stood right beside me at the time, can attest to that. When I attempted to discuss this blatant discrepancy, Sandy's response was a dismissive, "the decision by my director regarding the delivery fee is final." Translation: We said what we said, but now we're saying something different, and you'll just have to deal with it. If you value retailers who negotiate in good faith, honour their own words, or show even a hint of transparency, let me save you some time - Trit House Hawthorn is not that retailer. Buyers, consider yourselves warned. Your money, and your sanity, will be far better spent elsewhere.

    BUYER BEWARE OF QUALITY AND WARRANTY !! I purchased a dining…read moretable approximately a year and a half ago. Last week, as I was gently moving the table across the kitchen floor, one leg completely snapped and broke away from the base of the table. After contacting Trit House,I was told that " this type of damage " was not covered under their warranty, and I would need to fix it myself. I have to wonder exactly what type of damage would be covered ? Upon closer inspection of the damage, I realised that several dowels and bolts were actually missing. There were empty holes where these parts should have been. Given the table was over $4,000 and is only just over a year old, I am appalled at this company's decision to NOT back their products, or supposed warranty . Suffice to say, I will never buy from them again .

    Martin & Savage - wholesalers - Updated May 2026

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