outstanding customer service. The staff are skillful and always cheerful. I highly recommend the…read morespa to those with discerning tastes.

Not a massage place if you know what I mean. They gonna keep asking for money upfront, I left in 10…read moremins of massage as soon as I felt super shady!

1 Star - Very uncomfortable tipping experience…read more I have been a regular customer at this massage place and usually visit about twice a month. As someone who also works in the service industry, I understand how important tips are and I always tip fairly depending on the quality of service. In the past I have tipped anywhere between $15-$25. However, my most recent visit was extremely uncomfortable and disappointing. I booked a 90-minute massage that cost $115 after tax. When it came time to pay, I intended to leave a $20 tip, which would bring my total to $135. The payment machine actually showed multiple tip options including $20. However, the staff refused to allow me to select the $20 option. They insisted that the tip must be 30% or more, and pointed to a small note on the table that said 30% gratuity is "appreciated." They then attempted to add $30 to my bill without my agreement. This is very concerning for several reasons: * The 30% tip was never disclosed before the service started * It was not listed on the official menu or pricing * The payment machine still shows optional tip amounts but customers are not allowed to choose them * Staff attempted to force a higher tip after the service was already completed A gratuity is supposed to be voluntary unless a business clearly lists a mandatory service charge before the service begins. Posting a small note on the table and then pressuring customers at the payment terminal is not transparent and creates a very uncomfortable situation. As a loyal customer who has supported this business many times, I felt extremely disappointed by how this was handled. If a business wants to require a 30% service charge, it should clearly state that on the menu and inform customers before the service -- not pressure them at the register after the service is finished. Customers should be aware of this policy before visiting.

I live down the street and have been here a dozen times. I've done the couples massage with my wife…read morethree times as well. It's a step above the average Asian massage parlor; it's got a clean, fantastic setup and vibe. As the name suggests they use hot stones as part of the $60 1 hour massage which is a nice feature. I see all the 1 star reviews very concerned about tipping. I don't think people should tell you how to tip, but I also feel like these workers earn their suggested 30% or whatever is posted. TREAT YOURSELF

I found Eden Clinic after my car accident because it's close to where I live--and OMG... I wish I…read morehad come here even before the accident. Dr. Jang is AMAZING. The way Dr. Jang evaluates my body and pain is truly unbelievable. He carefully goes over each part of the body--bones, muscles, and areas of tension--to find the root cause of the pain. I asked about it because it felt different from other chiropractic clinics, where they usually just do adjustments (which are still good). Dr. Jang uses a special technique called ART and treats my pain very gently. He explained that the muscles and pain points need to be properly evaluated first before doing any strong adjustments, which made a lot of sense to me. After several treatments, I felt a huge difference in my neck, shoulders, and back--as if the pain was being healed from the core. It's a very gentle but precise approach for deep muscle pain. I can tell that he really monitors my pain points and provides treatment based on my condition and progress, which makes the treatments even more effective. And the massage therapy afterward is truly amazing. I've dealt with pain from past car accidents, so I know how important it is to find good care--that's why I appreciate Eden Clinic so much. Fun fact: they have really advanced X-ray equipment and tools. Dr. Jang even discovered that my right leg is slightly shorter than my left, which may have caused me to lean a bit when standing. This made so much sense because I've always had pain in my right foot when walking or running for a long time. This has helped me a lot, and now I'm planning to use insoles in my shoes--no more pain! If you're looking for real treatment, I highly recommend Eden Clinic. They are lifesavers, and I'm so thankful I found this place.

I came to Eden Clinic in Lynnwood, WA for an injured bicep, sports related injury. This was my…read morefirst visit to a chiropractor and acupuncturist. No torn muscle as initially diagnosed by my family doctor. However, it got worse as I continued doing my normal activities. 3 months later I started seeing Dr. Jang at Eden Clinic. After 2 months and 13 visits, I finally felt 90% better and I would be able to resume my activities (though slowly). The combination of massage therapy, acupuncture, and laser treatment have returned the range of motion of my arm to almost 100% without pain. I am happy that I came to this clinic.

I have gone to Elements multiple times. Their massage therapists are fine but I will no longer be…read morecoming here. Recently I booked a massage online which was accepted and confirmed virtually. The day before the treatment, I received a call from their receptionist informing me that the therapist preferred 90 minute slots and asked if I would be willing to update my massage from 60 to 90 minutes. Otherwise they would need to reschedule me for another slot. Their other time did not work for me. While the receptionist was very friendly and polite, the reasoning that the therapists didn't want to have empty portions in their schedules felt like a bait and switch. Essentially, asking me to spend more money with the therapist to make my visit worthwhile for them. This was frustrating especially because I had already booked a 60 minute massage with upgrades. Receptionist stated this is a known issue with their online scheduling platform, which seems idiotic issue that should be fixed for a large franchise since it significantly impacts the customer experience. This is the first time it has happened, so it's possible it is a therapist by therapists preference, but be alert that they may not be able to keep your appointment.

Just had the most amazing experience with my massage therapist KJ. I felt like she really tried to…read moreget to know me to understand where I could use the most work on my body, and she was super thoughtful and attentive. And most importantly, I felt great afterwards. Thank you KJ!

Lily Massage is my favorite place for my body massage . Rose is the BEST massage teraphhist!…read more and the owner Lily is amazing too ! highly recommended

I've been coming to Lily Massage once or twice a month and always enjoyed the massage quality…read more Unfortunately, today's experience with one of their staff members completely ruined it for me. I called around 10:30 AM to check availability. The employee (said her name was "Amy") responded in a very dismissive way and didn't clearly answer my question. She suggested I come around 11:30 or after 12 but didn't offer to book an appointment or even ask for my name. To avoid wasting time, I called back around 12:30 PM to confirm availability before heading over. That's when things got worse. She raised her voice and said: "I don't know where you are, what time you'll get here, or how long it takes you!" I was honestly shocked. I was just asking if there was availability -- a completely normal question. Instead of helping, she stayed rude, gave vague answers again, and didn't offer any solution like making a reservation. When I asked how their booking system works, she still didn't clarify anything. When I asked for her name because of her behavior, she refused at first, then got defensive, said she would "talk to the owner," and hung up on me. I've never been treated this way as a paying customer. It's disappointing because I actually liked this place, but no service is worth being disrespected. There are many massage businesses out there -- and customer service absolutely matters. If this is how customers are treated, it's only a matter of time before people stop coming back.

After reading reviews I was a bit concerned but this spot had openings and my wife and I have been…read morehurting through Christmas. I called for appointment and they asked if we could head over now. We showed up, and we were treated so well. I told my wife that I have never had a better lower back massage. It was firm but perfectly placed so I didn't worry about getting hurt. Really well done, thank you.

Firstly, I could see that the therapist was working very hard, trying to do a good job. She was…read moresweating a lot. Unfortunately, she really wasn't professionally trained. I hope the manager would experience a massage from their own staff to understand. I had pretty bad experience with other Soul massage location couple days ago, and I thought to try this location due to its pretty high reviews on Google. I had an appointment at 6:30 PM for a two-hour massage. They texted me around 3pm to ask if I could do 7:00 PM. I was there on time, but they finally got me in around 7:10 PM, and the massage started at about 7:16 PM. Even more concerning, while I was lying naked, they kept opening the door, asking me questions without closing it, and I could see the main door through the that. I eventually had to ask them to close the door. On their questionnaire form, I indicated that I wanted a focus on my lower back, yet she kept massaging my shoulders and neck. She was just roughly kneading my flesh and continuously rubbing my skin for over forty minutes. When I asked her to focus on my lower back, she continued to knead broadly without understanding the muscle structure. It became so painful that I had to tell her it hurt. The therapist just laughed, thinking I meant the soreness, and continued until I stopped her. I told her to just massage my legs. She did only for a few minutes, then she lifted the blanket again, trying to massage my back. I requested to end the session at one hour. It's almost like a nightmare that I had to watch the clock, hoping time goes faster and not to hurt her feeling, but my skin was burning. Honestly, not long after I left, my shoulders and neck were extremely painful, as if they were bruised after being kneading a lot. I also had some difficulty breathing.

I bought a Groupon for a 60-minute massage and aromatherapy session at Tranquil Touch Therapy, and…read moreI was delighted! Tina is very accommodating and makes you feel comfortable. She asks a lot of questions to ensure you get the best experience. She is also gentle and very professional. Her suite is located inside Sola Salons suites. It is small, but cozy and clean. She has a bench that opens up to store your belongings and the massage table is heated and very comfortable. While getting your massage, the atmosphere is very relaxing and you enjoy gentle spa music. The only thing I would warn about is that from time to time you can hear the conversations of the other suite tenants/businesses and customers. This isn't something that distracted me from the experience, so it wasn't a problem. Overall, I had a great experience and plan on going back. I would highly recommend Tranquil Touch Therapy.

My first trip was a wonder. I was trying to find someone close for regular massage and Tina was…read moreawesome. She did not just "Do a massage" but rather focused on where I needed it the most. The massage room was great and very nice. Very professional and very covid compliant. I have already booked another massage.

My friend and I got a 60-minute combo (30 minute massage and 30-minute foot massage). The service…read morewas fantastic, very nice people, clean, quiet, and super relaxing. Highly recommend Yaya!! We will definitely come back!

I am a frequent customer and have been for the past 2 years. The staff are all friendly and the…read moreatmosphere is relaxing. One drawback is that not all of the massage therapists are as good and when you find one that you really enjoy, you aren't guaranteed to get the same one each time. Over all highly recommended!

Had a mostly relaxing massage, and overall it did help me unwind…read more Atmosphere was calm-ish, with a few interruptions. Pressure was good, and really worked some tight knots out. Parts of the massage were very soothing and genuinely relaxing. Yet the flow felt a little disjointed at times. Experience was descent, just not the normal massage routine. Not bad, just a few times I wasn't totally sure what was happening. Definitely left feeling more relaxed than when I arrived. I would call it a 3.5-ish star experience overall. Next time, less interruptions would be nice, but they seemed busy. Good massage overall, just a bit awkward ;) $10 discount for a Premium 1.5hr massage as a first time customer!

For my first experience here, I had the head spa. I arrived 8 min early, but no one came out to…read moregreet me at my scheduled time. I walked down the hallway and called out for assistance at 10 min after my appt time. The technician who did my service didn't speak to me. The table was flat and lightly padded, no bolster for under the knees- which made laying flat for the whole time a little uncomfortable. The Head massage was claw like, with the same motion, very repetitive. It was also rough and a little jerky. Not relaxing. No real smooth movement- it was all a little like a i was taking up her time. Some of the neck and shoulder massage was ok. But that made up a very small portion of time. The technician left a few times, while the water was just running on my hair, or when the conditioner was in hair. I had no clue what was happening or what to do. I had high hopes for this to be similar to other head spas, but this one wasn't one I'd repeat

Having visited many massage therapists over the years, I have experienced the gamut of styles and…read moreskill levels, and Steph was excellent. Other than being an incredibly talented massage therapist, the beauty of it is that she comes to YOU! I don't have to drive in traffic, worry about parking etc. and she doesn't charge and arm and a leg to do so. She brings everything with her including essential oils that smell amazing! I received an hour and a half massage and DID NOT WANT IT TO END. What I appreciate about Steph is she is extremely knowledgeable and she listens to what you need. I was able to relax because of her unique technique. She also was able to work out knots that I didn't even know existed and intuitively worked on other trouble spots. I felt AMAZING after the massage! I had a deep tissue massage and her pressure was perfect. Scheduling an appointment was made easy through her online scheduling system, and she was able to fit me in right away for some deep tissue work on some lower back pain. Steph is passionate about helping people to be the best they can be. My neck, back and shoulders are now feeling better, and I attribute this to her healing touch. I will happily schedule another appointment with Steph!

Stephanie is outstanding. Stephanie has been with us for over 1 year now and we have her come…read moreroughly monthly. Each time is outstanding and relaxing. The best part is that she gives you feedback afterwards about tight areas. Since I have been work from home. She helped me fix posture and hips. We would highly recommend her!