I hired Tucked & Tidy for a $1,500 deep clean followed by biweekly maintenance service. For that…read moreprice, I expected clear communication, attention to detail, and a professionally run experience. Unfortunately, the service fell short on all counts. The "deep clean" took place over two days, but totaled only about 8 hours. While the team was polite, several key areas were missed -- including dusty ceiling fans and other surfaces that should be standard at this level of service. I sent photos and was told the missed areas would be handled during the first maintenance visit. That visit was even more disappointing. Much of the home was left untouched, including the floors. I was told this was due to a "custom" plan -- yet there was no written contract, no scope outlined by email or document, and no communication confirming that entire areas of the house would be excluded. The only conversation was a brief call over a month prior. During the deep clean walkthrough, one of the team members even told me the floors would be part of the regular service, which added to the confusion. When I raised my concerns, the owner responded defensively and focused more on justifying their side than making things right. The tone shifted quickly once I pushed back, and I was left feeling unheard and undervalued as a client. Some things the owner might consider improving on: * Avoid shifting blame to the client when issues are raised -- especially after a $1,500 service. A missed spot is a missed spot, whether or not it was caught in a walkthrough. * Don't rely on a quick phone call as the sole definition of scope -- especially when no written agreement or clear follow-up is provided. Assumptions and verbal notes are not a client communication strategy. * Reach out proactively after a major service to check in. Leaving it to the client to initiate the first real feedback conversation creates a one-sided experience. And don't rely on staff rating requests to provide insight on client's service happiness, this is not indicative of the client's overall experience. Professionalism isn't just about what's cleaned -- it's about how a business listens, responds, and takes ownership. There's room for you to grow here.

Prior to Thanksgiving, I knew our house needed a cleaning. I tend to be the neat freak in my house…read morebut admittedly, I don't always have the time or the energy to stay on top of things. Took to the Google machine to search for a cleaning service and came across Tucked & Tidy. Lauren was beyond responsive to my initial inquiry and came by to do a consultation. We schedule the cleaning and the rest as they say was history. But I will tell you about it! Lauren's team came through right on time as they said. I left my house in their hands as I headed out for work. Lauren came across something and immediately reached out to me to make me aware; I very much appreciated that. Long story short, I returned to an immaculate house. What I paid was well worth it, no doubt about it. I will definitely be booking Lauren and her team in the future for home cleanings.

Often service businesses get by offering only a strong work product (front end), but with poor…read morecommunications and/or reliability (back end). Or the other way around, Like where you accept a poor work product for nice people you can count on to show up. Crystal Clean Solutions are pros. Whether it was for our daughter's bridal shower or for our house being clean. Their front end and back end left us amazed. All at a decent price.

Fantastic work. A much more comprehensive cleaning than what I was expecting. They completely…read moretransformed the house and were extremely nice and punctual. Highly recommend!

I requested a cleaning service after moving this time, and they did a fantastic job. The price was…read morereasonable as well. I will definitely use them again in the future.

From the owner: 50% off your first cleaning. Limited spots this week! Trusted background-checked cleaners (never a…read morestranger). Flat-rate pricing with no surprises. Love it or your money back. We book fast!

They are very accommodating with scheduling and they are very hard workers who do a great job…read more Highly recommended

From the owner: We are acepting cleannnig jobs for recidencial and comercial bussines . We have over 30…read more years experience

Kerolyn is super kind and great at being in communication via text. She and her cleaning partner…read moredid a deep clean of my house yesterday. I have 2 short hair dogs, who regularly track in mud/dirt. In addition to detailed cleaning, they leave nice little design touches - how the towel/blanket is folded, etc. They also went above and beyond in helping me move 2 heavy bed frame parts to my garage. Looking forward to my regular cleanings going forward and maintaining this sense of peace and order in my home!

From the owner: Kerolens Cleaning is a 5 star rated business across all platforms in the home services business…read more Most of our clients are referrals. We provide that WOW factor when you see your house after your cleaning.

They were very mindful of not breaking things. They did an amazing job on the refrigerator/freezer…read moreand cabinets. My carpet and chair look brand new! After double checking everything I am satisfied with their cleaning and appreciate that they did fix the problem areas as soon as I mentioned it. They were very attentive the second time around so I do appreciate that and they made sure that I was happy with the service! I was a little disappointed that attention to detail wasn't more of a focus. There were several areas that were still dusty and not fully cleaned. I had to go around and double check everything was properly deep cleaned. I do understand that checking is part of the 100% guarantee, but I wish I didn't have to ask them to go back and re clean some areas For $600 worth of cleaning (including rug and chair)...I shouldn't have to follow people around after they are done to ensure everything was thoroughly cleaned. But overall a good experience. I would potentially use the In the future...it's just very expensive. My place does feel very clean though.

I had an absolutely awful experience with this company. Do not be fooled by the positive reviews…read more They advertise a "21-point cleaning checklist," yet many basic items--things that had been cleaned previously during a regular cleaning--were not touched at all. We paid for an extremely expensive deep cleaning, and the results were completely unacceptable. They sent four people to the house, yet upon inspection, large portions of the home were still dusty, dirty, and clearly ignored. Several surfaces were visibly covered in dust. This was not a deep clean by any definition. They removed trash from the cans but did not replace any trash bags, despite specifically asking us to provide them ahead of time. That alone shows a lack of attention to detail. Even more concerning, we completed their pre-cleaning form and explicitly requested extra care around the computers in our home. This request was completely ignored. The floors were over-mopped, causing water damage that short-circuited a computer, resulting in $150 out of pocket for a replacement part. After I raised these concerns, the company reached out and offered a partial refund, acknowledging there were issues. However, the refund was never issued, and they never followed up or contacted me again. This lack of accountability only added to an already frustrating experience. Between the missed areas, careless work, damage caused, and a refund that was promised but never delivered, their claims feel misleading at best and dishonest at worst. I am deeply disappointed and do not recommend this company to anyone, especially if you are considering a deep cleaning or have valuable items in your home.

We've had various professional cleaners over the years at our home and this was by far our worst…read moreexperience with anyone. Her work was subpar - cutting corners at every chance. She skipped the basement saying she'd get it next time (cleaning every time was agreed to), and skipping an entire room because she had already come downstairs and didn't want to go back up. Unprofessional, dishonest and rude. She claims she's been in business for years - but her Yelp page has only 1 other review. My only guess is she keeps starting new business pages because of negative reviews on the others. Stay away - save time and headache.

I have been using Perfect Home services for a few months now. I am very pleased and thankful for…read morethe work provided. It is really nice to see a company that actually cares for you. I needed help badly, and Perfect Home services came to my rescue.