Service was requested by our home warranty company. They were suppose to come out on Tuesday did…read morenot show up. Then said Wednesday no show. Then said Thursday (today) and am still waiting. Was told they were on their way at 7:30 am. Calling home warranty company, very unsatisfied

I asked for and was given an estimate by James (Business Owner) to replace our furnace and air…read moreconditioner. The price was within our budget for equipment I like, Rheem. It comes with a 10 year parts, 1 year labor warranty. The day of installation, James and his employee arrived as promised and removed my old equipment and installed the new. The installation required replacement of some copper lines and pvc run under the house as well as some fabrication of sheet metal. They worked steadily and methodically. They probably could have finished sooner if I didn't ask questions, however, James had told me previously that it would be about 5 hours. That proved to be very accurate to within just a couple of minutes. Everything was done well. I paid particular attention to the soldering of the copper lines and the bending/alignment of same. I haven't seen or done it better. Job was finished, new thermostat installed and system tested. Work area cleaned and everything hauled away. Now it's only been a day, but having watched the installation and having confidence in the brand, I have questions as to the quality of work or the brand. I feel we were treated well, treated fairly and recommend Show-Me Heating and Cooling in Springfield, MO (there are others) without hesitation.

I hired them to frame in, install, and run a power line to an HVAC system. All went well until…read morethe HVAC didn't work, though there was power to the system. I had to call out a master electrician to come figure it out. Turns out they made what he called an amateur mistake that cost me $50 for him to come out and fix. I requested via text for them to contact me numerous times, but they are ignoring me. Hence this post. I figure they owe me for the electrician's fee to fix their mistake. I would hire them again for anything except electrical work.

Don't call them unless you want to pay $200,00 dollars an hour! I called them to fix a leak and…read morewas talked into replacing two faucet outlets! I'm a 78 year old on social security and they charged me almost $500.00. The main problem is he didn't even fix the leak!! I had to call someone else to fix it!!!

Installed a water softener system for us ! Fast, professional and reliable service after the…read moreinstall even. They went above and beyond, even coming back to test the water hardness to make sure everything was still working. Very happy and highly recommend !

We received amazing service from Stephen with DeLong Plumbing! My husband and I had our sewers…read morebacking up beyond our ability to fix in the evening of June 30th. We called and Stephen even told us the price difference of after hours and if it was something that could wait till tomorrow it would save us money to wait till then. We really appreciated the transparency and were good paying extra to get it taken care of right then. Stephen was fast and efficient, and even gave us great tips to help prevent this from happening again. We were in excellent hands, thank you Stephen!

Technician was on time and did what was required. He did not try to upsell service I didn't need or…read morerequest. He was courteous, respectful and professional.

master bedroom circuit not working, he came in timely manner and fixed problem fast, kept informed…read moreof delays(as he was busy day I called understandably), came at appointment time also had him look at some nonworking outlets which he fixed quickly, wish we had called sooner plan to have him come back!

I have had 3 different repairs at my home. Ben is dependable, shows up on the day he is scheduled…read morefor. Personable and honest with fair prices, a fast service. I will continue to use him for my home and my rental units. Thanks a bunch Ben again for helping us out. He had to add a main breaker to my panel we did not have one. Fix a burnt wire issue on the hot water heater. And add a new circuit breaker for a weak one. He explained the layout of the electric in this older home.

Just what I was looking for. Moved to town and asked some contractors for a recommendation for new…read moreinstall for HVAC. I build spec homes and just moved from st louis. Built my personal home first and am getting ready to build more homes on some lots I purchased. FTS doesnt know I was the builder and am ready to start building spec's this spring. I wanted to see how they treated normal Joe's. They were professional, reliable and very competitively priced. They will definitely be my sub for HVAC!!! Tom is who you will be talking to on the phone, a true professional.

$700 and 3 weeks later, the heat is still not working and doing the same thing. Do not call these…read moreguys for a repair. They don't know what they are doing. They just guess which parts it needs one at a time hoping it magically fixes it. It actually made it worse.

Their workers caused damage to the dry wall in our home during a house call. Instead of remedying…read morethe problem, they decided to deny any responsibility.

I had a 30 year old Train AC that was still gallantly chugging along but was starting to show signs…read moreit was past time to replace it. I had three different companies in Springfield come out and provide quotes. The Jon Wayne Heating and Air quote for a new Train unit was right in line with one other companies quote for the same equipment. I am a real researcher before a big purchase kind of guy, so I pretty much knew what I needed and the brands that were going to meet those needs before I even had one guy out. All that was left was convincing me who to use. The third company tried to sell me on a unit I didn't want so was out of the running right there. I was pleased that all of the different companies were similar in prices, but Jon Wayne Heating came recommended from a friend who used to work in the business. The owner himself came out, and I didn't feel like I just had some slick salesman working me over. He listened to my questions and was able answer them immediately and took the time to go over everything in detail. They also handled any City Utilities tax breaks and Train rebates so I didn't have to worry about that. On the day of the install the guys came out on time, were thoroughly professional and had the new system up and running without any issues. Before they left I inspected everything closely myself and asked a few questions which they were happy to answer. I have a great new system installed at a more than reasonable price in my opinion but to be honest the big selling point wasn't the price, it was the professionalism of the company that won me over.