I found a cup with visible scratches today, and since it was the last one in stock, the cashier kindly suggested asking the manager for a discount. However, the store manager was extremely dismissive and condescending. She looked at the item with disdain and told me that because they are a 'discount store,' everything is 'not perfect' and I shouldn't expect quality. There is a huge difference between selling discounted goods and providing poor customer service. Her attitude was unprofessional and made me feel unwelcome as a customer. Also, if the management's philosophy is that they only sell damaged or inferior goods, then customers looking for quality should definitely shop elsewhere. The lack of basic respect and the manager's 'take it or leave it' attitude was shocking. read more

This particular store is a combo of Marshall's and HomeGoods. So they have clothes, shoes, luggage, bedding, housewares, etc. Something for everyone. I could spend a few hours in this store and still not see everything they have to offer. But... you do need to be in the mood to look through racks and racks of stuff all mishmashed in the racks and shelves. Sizes and styles are limited so if you see something you like, just buy it. You will save a pretty penny. I recommend this store. Located in a strip mall with plenty of parking. read more

Browsed the store for assorted items. Decent price range, good variety of home goods and apparel that anyone would want. Some of the food items are good to treat yourself or gift to others because the packaging looks very neat. Very popular and has a lot of customers shopping throughout. Plaza is very busy with lots of other stores so parking can be a challenge. Also parking spaces here are very tight so you will need to park between the lines carefully and watch out for other cars. read more

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I called trying to be respectful and set up an exchange to called to see if the had what I originally bought they told me yes I get to the register luckily the manager attended me and I explained to her i bought some blankets that looked like they've been dragged I called so I can do an exchange it's December 22 I didn't want to go and waste my time the person on the phone told me "yes we have them and I will put them on the side for you what is your name" so I go and try to pick up the exchange the lazy as manger walks away and says well I wasn't the one you spoke with on the phone with an attitude and no customer service experience read more

Marshalls HomeGoods - Department Stores Near Me - Puente Hills, California

I needed to return something I purchased at a different location. The line was short, and the return was quick and easy! They always have a great selection of whatever I'm looking for. I love this store! read more

I don't like this place. She was pressuring me to get a credit card. They must get huge incentives for it.

Holiday season now～there are sooo many cute stuff ～ wish I had a bigger house ... ... ... LOL read more

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This is our local HomeGoods, Marshalls department store. I wanted to inform you that they have all of their Halloween merchandise in. This is a big store a lot items. They have kitchen ware, indoor and outdoor furniture, sports equipment, dress, clothes, men's and women's ,kids clothes , shoes, utensils, Rae Dunn merchandise, all at a good price, the service is courteous and friendly. they have a lot registers so you're in and out in good time, the weekend is a little crowded There's plenty of parking with a handicap stalls and ramps near the front entrance hardly .Mos.plenty of parking with a handicap stalls with ramps close to the front entrance. read more

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Not all Marshall HomeGoods stores created equal A couple of days ago, I wasn't particularly looking for anything in store, but happened that I spotted few throw pillows that I liked. Wow, they were on clearance sales $18.00 from original sticker price $64.99 a piece. I selected two, and asked the cashier if I could return if they don't work well with my furnitures. Regina, the store key staff, was behind the cashier, she kindly reminded the cashier that starting early October, all merchandise can be returned before January 25, 2024. - with price tags attached. So joyfully I carried these cushions home. It ended up that I went back to the store and got more throw pillows. Regina was always there to assist her associates and me with smiles. I told her that I really like this store, well organized and displayed. I am happy that the store is here in Rowland Heights. read more

Marshalls HomeGoods - Marshall HomeGoods - throw pillows - Department Stores Near Me - Puente Hills, California

This is solely on the restrooms. This store has the most disgusting restrooms I have ever been to even ross has cleaner restrooms than this Marshalls. If you ever think of a dirty foul "gas station restroom" this is what you would see.It seems like they have never cleaned it.It has a tile half wall and the stains and grime that it has OMG. If your staff cannot or won't clean it as a manager do it .It's a really bad look for you and the store you "manage". read more

I love this place, It's easy to think that you're getting the best deal when the price tags show the original price I can find all my stuff I want in hea read more

Marshalls HomeGoods - Department Stores Near Me - Puente Hills, California

Retail people who tag the clothes into the seam where the otherside is stuck inside the middle of the clothes where u can't remove it without cutting a hole in your clothes are the worst and they do that here... read more

Everything that you'd expect at a Marshall's was at this Marshall's. I love finding deals for random items I may be in need of such as hand soap at a discount. It also allows me to try new brands and varieties. Parking was easy, but navigating the store was a little more difficult. The items weren't always on shelves, or they were not organized. Something I noticed was that like the variety of items, the prices were also quite a range. In the men's section, one item would be $7 but the item right next to it would be $69. Other than that, the store was difficult to navigate because the fitting rooms were not on the same end as the clothing section. As a result, there was quite a walk. I also discovered one of the shirts I wanted to try on to have a hole Checking out was pleasure. The cashier made small talk with me, and it was quick and simple overall. Will definitely be returning. read more

Wow!!!! How did 'Marshalls' receive such low ratings?! That's kind of depressing to read, folks. I don't come here as often but whenever I visited this store, I always found decent amount of sales here and this is similar to stores like 'TJMaxx,'. To rate them so low such as 3.5 overall stars is harsh and brutal. If it has to do with return policies, they always stated that on the receipts?! I would suggest saving receipts during these days. I only take off a star if issues had to with: 1). Long lines at check out on a non-holiday weekend, 2). Horrible parking situations since this store is located in a convenient plaza, 3) you walked out with no sales?! 4). unexpected later opening hours due to the Pandemic I'll be back again. read more

Came in for a return. Why does the cashier with the short hair, typically on the left side PUSH so damn hard for a credit card. After standing in line hearing her push a "REWARD" card over and over again, after the guests say no several times, my mode changes! I always hope to not get her, but as my luck would have it- I get her every single time! I thought, this time she won't ask me because it's a return anyway. And I was wrong. Of course she asked if I already had the "REWARD" card. How lucrative could those bonuses be, seriously get a sales gig already. I think her name was Vicky. Please, for the love of God - call it what it is! It's a credit card! read more

It was a good store and I didn't think much, if it wasn't until one of your employees didn't give me every since of my purchase item, and I still would like the item I purchased. read more

I hate this damn location. You would hope that there are still good people in this world today, but obviously not. I set my new iPhone 11 Pro Max down for just a moment to find out its been taken. The perp immediately turned off the phone and took out my SIM card... I don't understand why people need to be so crooked. We're you not disciplined as a child to be kind to others and make the right choice?!?!?!! UGH on top of that, none of the employees showed any ounce of empathy and played no effort in helping either. I originally came to HomeGoods in search of Christmas decor. Their Christmas decor was actually quite small, and their items did not fit what I was looking for. In the end, I drove to this location, got my phone jacked, and wasted hours of my life looking for it. All because I came to this Marshalls & HomeGoods :) this probably wouldn't have happen if it were in Pasadena or Brea ha ha ha people suck Who ever stole my phone, karma is coming your way. Hope you know that. read more

This place is probably the worse location of all. Rude employees, and lazy employees. Very unorganized store. Also, now I know where employees go to use their cell phones! read more

Marshalls HomeGoods - Employee using phone for a good couple minutes. - Department Stores Near Me - Puente Hills, California

I was going in here to quickly get something and get out. I didn't have time to look around. But the reason I'm giving this place the grade I did, was cause I was getting annoyed with the pushy cashier lady Victoria. It started with her pushing to get me to sign up for the credit card. I proceeded to tell her no thank you and hand her the money to pay. But again, she just kept pushing and pushing. I get it. You get some sort of bonus for how many u sign up. But if I tell you no! The first time I don't need u to continue to ask about 4 more times. In the end, she took my cash and didn't hand my change back in my hands. She had me pick up the coins and struggle, taking them off the counter. This truly made me feel aggravated read more

I'm going to returned some merchandise today. Somehow, the lady was unfriendly!! What wrong with her?! RETURN IS MY RIGHT!!?? I guess I need to talk to manager read more

Marshalls HomeGoods - I'm going to returned some merchandise today. Somehow, the lady was unfriendly!! What wrong with her?! RETURN IS MY RIGHT!!?? - Department Stores Near Me - Puente Hills, California

I shop at various Marshall's all over town. This one in particular is close to home and very well stocked. It is nice to be greeted by staff who offer you a sanitized cart for your shopping experience. This store also has "traffic" arrows to follow as you walk through store. It was a very pleasant shopping trip. Thanks Marshall's/Home Goods. read more

I use to love coming to Marshall's to find great deals and things I actually want to buy. It's a pretty large store and it sells a variety of items from beauty products, cooking items, clothes and also shoes. But the thing is everyday when I show up here the place is organized and clean but the items itself aren't anything that I want to buy. I don't know what changed, maybe my style did but now a days I'm always leaving empty handed. I have tried on clothes but the style just isn't right anymore. Plenty of parking in the lot and it's a good size store. But I think you guys really need to change it up and buy other brands. The employees are pretty nice and everything looks very clean. read more

This is an unusual combination of stores. In my experience Home Goods is usually combined with a TJ Maxx. It is also an unusual configuration in that the store is wide, but not very deep. The inside was different than most Marshall's because of this, but the merchandise was the same and the store was clean and well organized. I was looking for a particular Christmas clearance item which I didn't find, but I was not surprised as I knew it may be gone. I didn't purchase anything else as I was in a hurry, so I did not get to interact with any store personnel. I wouldn't mind coming again though. The store is tucked into a strip mall across from Puente Hills Mall. Parking is a challenge and I found the spaces way too small to avoid getting door nicks. This, however, is not the store's fault so I saw no reason to lower the stars. read more

Stop number two for Nadine's mission now was to find a purple shirt for Tim lol. Also haven't been in a Marshall's in a long time. They also have upped their brand names although prices were slightly cheaper but still on a pricey side. Saw some nice Michael Kors polo shirts but still kinda high in price yeah probably about a 25-30% cheaper but still too rich for my blood. Store was pretty clean and organized. read more

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There was a Marshalls in Hawaii - on the island of Oahu, but it closed. It had great discounted name brand items, but maybe the cost of shipping was too much... Sometimes, when I'm on the mainland, I'll stop in at a Marshalls and find something good - like in Las Vegas, I found a hooded beige jacket for $17; and in San Jose, I found a pair of black boots for $20. Yay! At this Marshalls in Puente Hills (Los Angeles area), I wasn't able to find anything. I really NEEDED a purple shirt for the Purple Shirt Walk for Fibromyalgia Awareness the next day, but I didn't like the shirts that they had. Maybe next time... I enjoy looking for bargains and this store had variety. I just didn't have time to look at everything... read more

Beautiful and organizers store. I can spend all day here. Such trendy living spAces like home decorating at a portion of the cost. Love

If you like decorative items and good deals, Marshalls is the store for you. Even though this location is relatively small compared to other Marshalls, it is packed with goods for your house, clothes, accessories, and other junk. :) Considering how much traffic this store gets, it is relatively clean and organized. What I love about Marshalls is that they have so any different animal prints on their items. If you're looking for a mug with a sloth on it, you'll find it here. You want an alpaca on a pillow... they have several of them! How about prints of dogs and cats on tumblers and towels? Yes! They have those too. This is a haven for animals lovers and hoarders!! This location carries a variety of designer purses as well - including Betsy Johnson and Lily Bloom. The cosmetic/soap section is actually stocked with loads of Philosophy bathing gels and salon hair products. This is such a great store for gifts, self-indulgence, and great prices. I have even found easels and cheap items and frames for my wedding here! The lines here are usually long, but they move pretty quickly. Still, this isn't the kind of store you go into if you're in a rush. My major complaint is that the cashiers are always asking me to sign up on their credit card. I wish corporate would STOP pressuring their employees to pester customers about this! First of all, I already have a card with them... and second of all, it's pretty annoying and makes me feel like I am at a used cars dealership getting hounded by salesman. Just stop. read more

Came by for the first time earlier today, seeing the words, Home Goods anywhere is a major weakness of mine. I went in with the hubby left 3 containers for my indoor plants at home. Scoreee! This location seems to be an existing Marshalls that they recently added the words Home Goods to. Which is fine by me, I understand that they are sister companies. This store is a bit small compared to all the other ones I been too. But inventory, wide selections, there is a lot to look, and there is a lot around for everyone. Didn't need to speak to anyone or ask for help, getting rung up at the register was very easy and quick. The line was long, but it moved very quickly. Plus! Parking: shared with all the other stores Price: reasonable, same as all the other store Will I return: Yes yes YES! read more

I've had multiple pleasant experiences at this Marshall's/Home Goods location, but my last was horrible. I had purchased an entryway bench from them during the torrential downpours we never get in LA and asked them if I could pick it up at a later date when it wasn't raining. The employee who assisted me was very helpful in setting this up for me and assisted me with my purchase. The problem was, I lost the receipt between that day and the pickup date. The only time I've ever needed customer service from a store, I didn't receive it. I was made to feel as if I was a criminal lying about this purchase. The store supposedly has no way of looking up past receipts and said there was nothing they could do for me. I had to persistently say I already paid for the item, so please find some way to help me. I had to practically beg for it before someone went to the back (the item had the receipt attached to it with my name and phone number). They eventually gave me the bench I purchased and the manager said she could not give me a copy of my receipt with so much attitude that I did not deserve. Very unhelpful and very disrespectful manager. read more

I like going to Marshalls specifically for their kitchen stuff. I like looking at dishes and other small kitchen appliances. Marshalls always have so many unique stuff that you havent seen at other department stores for half the price or even cheaper. During my recent visit, I was able to find Bodum Teapot set with the teaspoons for only $12.99. It was a great buy I thought. They also carry Joseph&Joseph brand as well as other good brands. As for the shoe department for thos location isnt that amazing because I have seen better in Torrance locations. Staff is nice and kind by greeting you. Nowadays hardly anyone says hello or how are you so its always nice to hear from anyone. Parking is everywhere in the plaza and tjere is always parking in the front of the entrance. read more

In the search for shoes and not wanting to pay $80 Marshalls Tends to be the more organized and stocked of the discount stores. I scored a pair of DC skater shoes for $30. That's $40-50 saved compared to buying off the rack. The best shoes selection I found is at the Marshalls across the Street from the beverly center. That store is cothing only too. read more

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Would love to give zero star, even negative would do better. They are soooooooo slow. 4 cashiers working and they are barely moving. I understand that they shouldn't be running, but the bare minimum effort wasn't even put. They all look like they had just crawled out of bed and its 12pm. I'm pregnant and I usually dont wait if it's a long line and I'm carrying items, had 2 people in front of me and never in a million years did I think I would have to stand there for so long! No wonder minimum wage is still an issue, they didn't even put in $5/hour of effort. This is ridiculous! And the manager was there, not doing her job. Need a change of staff and management. People don't have time for this read more

Contrary to most people say this marshals indeed does have quite a bit of staff on hand. I have had nothing but pleasant transactions here. Service is always with a smile and they do always tru and keep the place neat read more

Homegoods just recently mashed in with Marshalls. They have a HUGE cat selection, so I was in heaven! Got so many super adorable kitty stuff. Love that Homegoods is so much closer to home now! I was totally impressed by this new reconstruction. Let's hope they upkeep it and keep everything nice and organized. Great work guys! read more

Marshalls HomeGoods - Cat bowls - Department Stores Near Me - Puente Hills, California

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This place is a mess but I had a goal in mind and I knew where items were located so I just ran in a did my 20 minutes to get what I wanted. I did however choose a wrong item and since i was in a hurry I didn't bother to try it on and had to come back and exchange the item but that all went smoothly. This place has updated and improved their cash register systems so you get inline and an automated voice intercom will direct you to the next open cash register. read more

Love this Marshalls! I am never disappointed that I will come out with a great bargain, either for myself or for others! There is always a variety of merchandise and quick turnover of items! So if you see something you like, most definitely buy it! Or else it may not be there if you decide to come back later to purchase it! As any discount store, some items may be misplaced or messy. The employees are always on the floor and trying to tidy up but it really is the customers who misplace items anywhere and make it messy so the employees cannot be blamed for that. The deals are always great and there is always new items! The customer service is usually great but have had one issue and had brought it up with the manager. He was swift to apologize and assured me that he would talk to that employee. The selection for toys is a bit lacking, so I would rather go to Ross or Target. They do have a great selection of home furnishings and wish that I could buy them all! The parking lot spaces are too tight and sometimes when 1 car parks crooked, others have to follow, or others will just try to park every other spot if there are enough spots. read more

I shop here very often. Always greated in the evening by a gal named amanda I think. So sweet welcoming and refreshing. Super clean store. Very good staff and the best products at good prices. Also there is a Lilly that always rings me up. She is the sweetest and I just cant say enough good stuff about this location. Thank you Marshall's see you soon read more

Marshalls has really turned around the quality of products in recent years. I like looking through the shoe selection and can some good deals. I also enjoy the beauty products. The shampoo, body wash and lotion products are quite good and good value. Good discount brand items and sometimes I find brands that I didn't previously know about but discover I enjoy. The exchange and return policy is pretty good, I've never had trouble returning housewares before. Housewares is another good selection here! I've picked up good picture frames and great storage jars as well. At better prices than big department stores. read more

LOVE this Marshalls! I frequent this place practically every week. Maybe even twice a week sometimes. I have yet to find a Marshalls as good as this location, so I feel very lucky to have it as a local store. The staff here are always friendly. The best thing about this location is their shoe selection. Biggest shoe selection I have seen for a designer bargain store (with exception of Nordstrom Rack). I tend to find at least one pair of shoes that I want to take home each time I visit. Tons of Steve Madden shoes! Sometimes you might get lucky and find Jessica Simpson and even Sam Edelman. Yeah, you get the idea. Shoe lover's paradise. Everything here is relatively easy to find, too. It's not the most organized store, but organized enough. They redid the dressing rooms not too long ago, so that's nice. My only complaint I have is their restrooms... Yuck!! They really need to do something about them. It never fails to be completely disgusting in there. Definitely needs some serious maintenance. I try to avoid it if I can. read more

Great stuff at this location, love that its clean and pretty organized. My only complain is the line to pay is pretty slow, not enough cashiers when the line is busy. But you'll find some good deals here, just be thorough in your search. read more