First off, let me start by saying this IS a family operated and owned business. Unfortunately, the daughter of the owner who is poorly appointed the welcoming face when you walk-in is hardly welcoming. In fact, she makes you want to walk back out! She always seems bothered, and bitter. It's clear she dislikes her job. The son and the owner herself should consider being the welcoming face as they are much more courteous and welcoming. Having said that...-I write this review as I had a bad experience with one of the sisters of the owner and this daughter. And well, maybe the owner herself as I was lead to believe that she was in the back of the store making decisions that lead me to write this review.
So this is what happened... I purchased a bookshelf, paid for it and planned on returning for it. I Left my name and number to hold. Unfortunately, I had truck trouble and had other issues come up, and I did not pick up the item for over 6 months. Let me preface my story by noting that I have purchased and visited this outlet MANY times. Have had conversations with the owner, son, and owner's sister/s... being that this is a community, small business support is huge, I made my presence known as a supporter. Believe me when I say they are familiar with my face. I never had "conversations" with the daughter as she is never open to any, and always with a fuchi face...nevertheless she knew I was a constant returning buying customer. Anyway....
When I was finally able to pick up my bookshelf, I walked in and was coldly greeted ( no surprise) by the ever so bitter daughter.... who quickly gave an even more negative disposition and attitude towards me when I mentioned I was there to pick up my PAID purchase.
Yes, I know am picking up my paid purchase months after I've paid for it (Mind you they have had my name and phone#, and yet never followed up with a call advising of any deadline for product pick up)...but I'm there now.
Bitter daughter advised that I could not have my product as I had a partial receipt. I asked her to let me speak and explain to her mom what I was there for. She denied it was her mom, and that she was the owners daughter...although she is her daughter...I can respect that...she walked to the back room to HER MOM, who must have told her that I had to be physically be identified by the aunt who sold me the bookshelf (due to partial receipt since it has been so long) , again ---they had my name and number in a book, and on the bookshelf that could have verified me). I had to wait an additional 25 mins for this aunt who when finally arrived walked in with SUCH AN ATTITUDE ( her niece called her while they made me wait and given her a heads up that I was there to pick up my PAID bookshelf). She addressed me by saying " you mean the shelf you bought over a year ago?!?!?!" I replied: Not quiet the year, but yes that's the one. She still said " I need to verify with Martha if you can take it" I said " I'm confused, your niece said you just needed to identify me, and I can take the shelf" she said " I can't make that decision, Martha has to approve it". I'm thinking...Approve what?? That I can take my paid product?? I was given SUCH AN ATTITUDE. I was made to feel as if l was taking/ stealing something from them that I had paid for!! At one point the Aunt's body language and tone were so rude. I had to asked her " why are you making me feel like I'm stealing something from you?!?!" She asked ME to lower my tone. And I asked her again the same question to which she responded " if you go loud I go louder".... At this point I have to say I felt even more uncomfortable, and uneasy. To avoid losing my own temper because I had my daughter with me: I told them to keep the bookshelf that I already paid for. I didn't want it anymore!!$60 is not worth being treated like a thief, and have me beg to take what I paid for!! They knew very well the bookshelf was paid for by me, it is legally mine. Maybe they need the money, maybe business is bad, and needed to resell it?? That's the only reason I can think of as to why they gave me such a hard time for attempting to pick up my paid product. Even after being asked to sign a paper acknowledging that I picked it up, I left the bookshelf. I was treated so badly, $60 is not worth any humiliation. They can keep it and resell it if they need it that bad.I am just wondering if re-selling, and or keeping a paid product is illegal?
It is shame that this was not handled in a professional manner on their part. All they had to say: was we no longer have it, or here you go, sorry you had car trouble...When you are in the retail business, customer service is KEY.
And if the daughter, is reading this review. At least pretend your happy at your job, it's your parents business for crying out loud!
I give it -star read more