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Marshalls Home Goods

3.6 (16 reviews)
Open • 9:30 am - 9:30 pm

Marshalls Home Goods Photos

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The worst customer service

Absolute poor customer service, this wasn't the first time from this particular employee Michele. He asked another employee, I believe his name was Miguel or Daniel, tall, lanky, long curly hair in a ponytail, we needed his house, so ask a simple question that we thought would lead to an absolutely given how much we spend and how frequent we come. He basically came back and said that the price is what it is, as my partner proceeded to respond, he truly walked off mid sentence. Then Miss ma'am walks to the front of the store and he happens to be alongside her, and my partner says something to him regarding how rude that was.. She proceeded to walk, and as my partner stated what he said he walked off, said sorry, and she laughed. As the seconds went by, they're literally laughing. No f**** given at all. I'm disgusted. We're disgusted. People like them need to be demoted or fired. Promote from within as SANDRA has always been a complete DOLL & ANGEL when we go to this location. She deserved a review so she got a 5 star.

Apple S.

This store is far from a pleasure to shop at. Half is a mess and then there's hardly any beauty section good brands. But the worst part is check out, the line was so long and took 20minutes!!!!!

I Love This Place. The front of the store. This is Florida where are Marshalls and HomeGoods meats in the middle it's two separate stores.
Karen G.

That's pretty good for me. I personally don't like to stand online for over an hour and when they only have 123 customer service representative nobody is on the floor. This is three cashiers and about 200 people here and that's ridiculous for me. Some people have nothing better to do with their day to stand online, but I have a lot of other things that I want to do the other store in the neighborhood while I'm here that I would like to visit with, but the place is clean And the people are friendly because it's not that many people serving the people in these stores that they joined together simply amazing. Happy new year.

Chairs and kitchen
Rachel C.

I love this store Marshalls always has new clothes and shoes that definitely keep up with the the current trends. Everything I have bought has held up amazingly, no complaints and no returns have ever been made by me. Home goods always has someone new when I visit and the prices are always the same / as expected. The cashiers and floors employees are all very nice. I recommend going when they first open to not get stuck in long lines.

Stacy F.

Popped in here as we were on the way out to the Lake Wales. They are clean and mostly organized outside a few random items that I'm sure were misplaced by other customers. They are still using one way entries and exits and have staff manning the doors to ensure capacity and people monitoring. They have all the usual items you'd expect to find throughout this chain and I like that it's consistent. This is a joint store with an attachment area that allows a passthrough from each location. There is only one register area for all customers with a single line which helps keep things moving. Overall: A Solid location with great COVID controls in place and all the items you'd expect to find in this chain.

Sign
Candi B.

Establishment is very clean friendly. Find there are some unique items inside this store. Found the cutest ceramic night light ice cream cone. It's almost so perfect sitting there almost wants to you to take a bite out of it!! There are so many items to select from.. Very comfortable shopping..

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2 years ago

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15 days ago

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10 months ago

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18 days ago

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2 years ago

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5 years ago

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6 years ago

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7 years ago

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JCPenney - This is the top of the new dresser I ordered from JC Penny. Explain to me how the box it came in wasn't damaged at all.

JCPenney

3.2(25 reviews)
0.8 mi
•$$

well I have been a JCPenney shopper for years customer service is great never had a problem I…read morealways fine what I am looking for

FALSE ADVERTISING and POOR SERVICE continue to be an issue at the JCPenney in Davenport, FL…read more As a personal shopper working with multiple clients at a time, it's extremely frustrating to spend time selecting styles, colors, and sizes, only to find at checkout that the posted pricing is incorrect. This has happened repeatedly, which is why I've reduced how often I shop here. Just yesterday, I saw a sign advertising $9.99 and "buy one, get one." Because of past issues, I took a photo of the sign before going to the register. As expected, the shirts did not ring up as advertised. When I showed the photo, I was told the sign did not mean buy one, get one free, but rather buy one and get something from another department. However, when I asked what item was included from another department, I was told there was nothing. and that the "white sign" did not say buy one get one (see photo included). What's most concerning is that instead of taking responsibility for incorrect signage, the explanation shifted to blaming customers -- suggesting that shoppers sometimes change the signs, which I found hard to believe given the way the sign was positioned and displayed. It would require insider knowledge to flip it the way it was shown to me. That response feels dismissive and avoids accountability for what appears to be ongoing internal issues. Consistently incorrect signage, combined with defensive or dismissive responses when customers raise legitimate concerns, feels disrespectful of shoppers' time and patronage to the store. Sadly, I'm not the only one that encounters these problems as you can see from other reviewers. Clear pricing and professional customer service should be standard expectations.

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JCPenney - False advertising. When I went to the register, these were not buy one get one free and they refuse to honor the sign.

False advertising. When I went to the register, these were not buy one get one free and they refuse to honor the sign.

JCPenney
JCPenney - Store Front

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Store Front

Burlington - Front of store

Burlington

3.7(12 reviews)
0.1 mi

I was really shocked walking in and seeing barely any customers. Their purse selection is big,…read morethere weren't many purses but they were all so cute and it was hard to choose just one. I was mainly here for the womens and means shoes so I'll get to that. IMO the womens section was really big ranging from 6-10 (some bigger but not a lot). The prices were $10-$15 and i grabbed about 7 to try on and i ended up with 3 after narrowing it down. I know 3 might sound like a lot but in total is was $38 for all 3 and they're so comfortable! I didn't see many mules but they do have some for $10-$20. The mens have shoes from 8-13 (some 7- 7 1/2) sizes. They didn't have a lot for size 12/13 but my husband was still able to find a pair of sneakers he wanted, so win! On the way out we spotted some $10 sweat swimming bc shorts and grabbed 3 of those as well. Great for summer. I definitely recommend this shop, not really sure why people crowd the Marshalls in the same shopping center when Burlington is cheaper.

Who doesn't love a good Burlington? Anything you pretty much want? Is here for you. Do you want…read moresome clothes? They got them. You want HomeGoods.? They got them. Do you want purses? They got those too! They have shoes as well. And beauty products. The only thing I do not like about this particular store is that it gets very messy at times, I don't know if this is all Burlington's or just this particular location.

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Burlington
Burlington
Burlington

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BJ's Wholesale Club - Café

BJ's Wholesale Club

3.0(27 reviews)
1.0 mi

All in all, BJ's is a great shopping warehouse but, the men's rooms at any truck stop smells better…read morethan this place. Maybe it's a design flaw. Maybe they forgot to add an exhaust fan(s) but avoid that bathroom at all costs. Tell your children to hold it. Tell your grandparents to drop ballast in their diapers. It's like nobody bleaches toilets and urinals anymore. Military cleaning 1-01. Bleach!

Super disappointed--I honestly don't even know how to start this review…read more This location is one I visit regularly, probably twice a month, which makes this experience even more frustrating. Today, we had two separate purchases totaling $104.64 and $93.70. There was a promotion offering $0.25 off per gallon of gas with purchases over $100. After fueling up, I noticed I didn't receive the discount, so I went to customer service for assistance. At first, the representative was helpful, but then she explained that the $100 minimum had to be reached before tax. She suggested I purchase an additional $2 worth of merchandise to qualify. My response was simple: had I known that, I would have combined the purchases from the start. There was no fine print visible stating the requirement was based on the pre-tax total. What made the situation disappointing wasn't the $2.23 discount itself--it was the unwillingness to find a simple solution. We're talking about a promotional credit worth just a couple of dollars after spending nearly $200 in the store. Sometimes customer service is about doing what it takes to make a loyal customer feel valued. Unfortunately, the interaction only got worse. The manager didn't seem interested in helping, and the overall attitude felt more like I was causing a problem than asking for assistance. At one point, I even asked the representative why this seemed to bother her so much. She replied that she wasn't being rude, and while she may not have been verbally rude, her expressions and attitude certainly made it feel that way. A quick reminder to anyone working in customer service: treating customers with respect, patience, and kindness--even when a situation requires a little extra effort--speaks volumes about your professionalism and character. For a moment, I felt like I shouldn't have even asked for my $2.23, and that's not how a loyal customer should feel. This wasn't about the money. It was about customer satisfaction, and unfortunately, that was completely missing today. What makes this even more disappointing is that if this had happened at a restaurant, I simply would have never returned. In fact, I've stopped going back to places before even when the food was good because customer service matters that much to me. Unfortunately, in this case, I don't really have another option and will likely continue bringing my business here. That said, it doesn't change the fact that today's experience left me feeling unappreciated as a loyal customer. Businesses should never take repeat customers for granted, especially over something that could have been resolved so easily.

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BJ's Wholesale Club - Café tables

Café tables

BJ's Wholesale Club - Pizzeria Uno

Pizzeria Uno

BJ's Wholesale Club - 6:45 AM and they should be open.

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6:45 AM and they should be open.

Marshalls Home Goods - deptstores - Updated October 2026

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