I am HONORED to be the first one leaving a review for Dr. Marshall. Seriously, how come she doesn't have top notch reviews yet?! If you're skeptical bc the lacking number of reviews, please, keep reading.
Funny...I actually came to Dr. Marshall as a last resort and out of desperation. There's no way I'd go to a place with no reviews to work on my teeth! Right...?
I worked extremely hard to be able to afford braces as an adult because my parents never believed in them. Crazy, I know. I cried of happiness when I got them on and I cried of happiness when I got them off. I also cried why I realized my retainer cracked 5 years later. I called at least TWENTY-FIVE orthodontists all over San Diego... I even went to Tijuana to find someone who would take me in on the same day to make moldings for a new retainer. Every single day that passed (about 5 so far) my teeth were drastically shifting. I was getting so nervous because no one was able to see me on the same day except for one...and well, that's a story for next time.
Here we are, Saturday morning and I still haven't gotten a new retainer... Out of desperation and seeing that Dr. Marshall was the only one open on this particular Saturday, I called. The receptionist was extremely friendly and quickly asked what time I can arrive by. They were able to squeeze me in!
But the most amazing thing happened while I was there...although they were closing, Dr. Marshall never once made me feel like I was a burden to her or showed any sign of annoyance what-so-ever. She sat down, patiently listened to me rant and took notes. She was the first doctor to ever examine my jaw because I mentioned jaw pain with her. I was not a previous patient. I was upfront about what I wanted and it didn't include becoming an ongoing patient. Yet, knowing all this, Dr. Marshall never looked at me as someone who was wasting her time.
She was so incredibly honest about what she can offer me and gave insight I never even thought of. She mentioned that if I was getting a mouth guard to assist in the jaw tension I have, that I don't need to purchase an actual retainer bc the guard serves as both. That, alone, saves me at least $250. Something I just genuinely never thought through. Not only that, but Dr. Marshall doesn't make mouth guards so she had no incentive to give me this option.
She discussed my options with me, but understood that I had already coughed up so much money for braces before. She gave me reasonable alternatives and listened the entire time I talked.
Aside from the retainer, I had a small chip on the front tooth from my glass water bottle. I had gone to my dentist before and he made it look worse =(. Dr. Marshall worked on that tooth the same day. Her steadiness, patience and articulation gave me back my smile that I hadn't had in over a year bc of that chip. It's something really small...but she never belittled me or made me feel crazy for wanting that fixed. Instead, she stopped every few minutes to make sure I approved of her work. Despite it being in the most tricky spot and knowing that any slightly wrong move can greatly alter the appearance of my teeth in general, Dr. Marshall ended up making me feel like that chip never even existed.
Her staff left, but she patiently stayed to answer all of my questions. Once I receive my mouth guard from my dentist, I am coming back to Dr. Marshall to hopefully get my permanent retainer taken out and replace it with a removable one instead.
Thank you Dr. Marshall...for proving that not all orthodontists in San Diego are all just about money and getting you in and out. Thank you for never selling me something and staying on track to the reason I came in in the first place.
So glad I stumbled upon this gem. read more