Megan served us and was BEYOND AMAZING. She was so patient and kind. I came to visit from…read moreCalifornia and felt the hospitality from the time we sat down. The music was beautiful and the vibes were right. Visit and ask for Meagan.

I was really impressed when we walked into the lobby here. The crystal chandeliers and ornate…read moreceilings looked very upscale and elegant. The lobby was lively and even the restroom in the lobby area was luxurious.I saw the opening to the carousel bar and I was excited to try that but I was also exhausted so I got in line to check in first. Check in was fine and took a standard amount of time. The employees professional and welcomed us. Our room was quite small and a little tight on space but it had everything we needed for our stay. We weren't in the room much except to shower and sleep so it worked just fine for us. I did like that the decor leaned into that classic historic vibe that I so appreciated in the lobby area, so while it wasn't spacious, it did feel true to the character of the hotel. The location is great. We were right in the French quarter and there was a lot within walking distance. We had a great time on our trip and honestly probably only spent 10 hours or so total in our room on our two nights day and the majority of that was sleeping. We would definitely stay here again.

If I could give this hotel more than 5 stars I would. I am giving 5 star simply because of their…read morekindness, notion for Southern hospitality, and overall experience. Great location, great price, great staff, and great views if you choose the garden. We spent two nights, one before and one after a cruise with Carnival. We arrived in town a few hours before checking and the accommodated us wonderfully! They had a room ready and waiting for us 2 hours before checking in! Then upon arriving back from our cruise we arrived back and port and off the boat by 8:30 am. Our plan was to check our bags in and walk around until check in. The man at the front desk said absolutely not, checked us in upon arrival at 9 am at no extra cost, and allowed my boys and I to rest from the lack of sleep we had from the night before because of rocky seas. This hotel is the personification of "if you respect the staff they will respect you"! Like all old buildings and those that have seen the hurricane in 2005, the hotel has its issues. We did have toilet running and cold shower issues, but to me this was a small price to pay for the respect and kindness the staff showed us during our stay! I highly recommend and hands down one of the best hotels in NOLA. This is my new hotel whenever I stay in New Orleans going forward!

We stayed here 3 years ago and loved this hotel, unfortunately, upon our return in 2025 it's clear…read morethis hotel is being run down. Paint in the room was chipping, mattress was stained, but overall these were things we could ignore. However, something we couldn't ignore while using the bathroom in the middle of our first night, was that we found we weren't alone. There were 3+ cockroaches hanging out near the tub and a few scurried away before we could kill/photograph them. The next morning we went to the front desk, got our refund and switched hotels. Front desk staff was AWESOME, so kind and quick to help us. However, after we asked to cancel our stay and went back up to the room to get our bags and leave, one of the hotel housekeepers decided to come up to our room and "confront us". She wanted us to show her the cockroaches (that we had killed and flushed) and tried telling us she's never seen a cockroach at Hotel Le Marais before, basically calling us liars. Lol, well, here's some pictures to prove it. Let's ask the audience. Positives: The front desk staff was exceptional. Very helpful, very kind and knowledgeable. It's located close to Bourbon and has a nice courtyard. Negatives: ROACHES IN THE ROOMS, confrontational housekeeper, thin walls.

Do not order the room service avocado toast. The hotel is otherwise very beautiful and we had a…read morenice stay.

Overall, this hotel is outstanding. As Diamond members, they upgraded us (and let us know about it…read moredays ahead of time before arrival) to a one bedroom king suite with two bathrooms, which was very nice. We stay in Hilton's regularly, and they pretty much never do that. The room came with consistent maid service twice a day, once in the morning and then the turn down service in the evening which came with a full bucket of ice - a lovely and thoughtful touch. Several of the employees were outstanding and went above and beyond, including Monica, the massage therapist in the spa, Tre in the Sazarac Bar and Michelle (the omelette chef) and Hadrian (the host) at the Fountain Lounge. The only negative experience was at check in. I was tired after my long flight and subsequent drive to the hotel. I asked the man who checked us in for two room keys, and in a short-tempered manner he corrected me stating, "I JUST SAID I would give you two room keys!" It was an uncomfortable moment. I wish he had given me grace instead of snapping at me as I was just a little out of it.

Can't wait to come back. the atmosphere, coziness, and design of this hotel was everything. Very…read morecharming and unique spot in the middle of the French Quarter. Only cons: -gets pretty loud outside on the weekends, but that's inevitable in the location, I'd recommend good ear plugs. -wish the candles they had were real and not fake, or some antique lamps could also be great.

What an amazing place with great customer service! I had selected 2 other places and they both sold…read moreout before I could book them. This hotel came up as an option in my App. Their reviews were outstanding. When I arrived, they were justified!

We had an epic time! The location here was perfect and I really enjoyed my balcony. The rooms were…read moreclean, the beds comfortable, the coffee delicious and the bathroom wallpaper was epic too! We especially enjoyed the staff who seemed to work together like a family. We especially enjoyed our bartender Ricky! He was kind, fun and patient. I mean I can't imagine working with tourists all the time. It would get old. But Ricky seemed to love to talk about the hotel, its history and his city. He took time to tell us about touchdown Jesus and showed us on his phone and then we saw it in real life. Now we can't unsee that lol. Thanks for a great time! I hope to come stay at your beautiful hotel again

We booked this hotel based on the Yelp & Google reviews and Reddit recommendations…read more The only PRO of staying here is the location. It is very conveniently located to Bourbon Street. The 2 things I care most about when staying in a hotel is a comfortable night's rest and a good bathroom/shower. The bed in our room was the most uncomfortable mattress I have ever slept on in my entire life. It was so mushy that when you laid your head down, you sunk so far into it that your legs were literally 45 degrees above your head. I ended up sleeping upside down in the bed with my head where your feet go in order to feel even remotely comfortable. The pillows were all extremely flat, when you put your head on one it sank so far your face was about 1/2 inch from the mattress. I had to use 3 pillows stacked on each other. I had a stiff back, neck and joints the entire time we were there. The 2nd issue was hot water. The first morning, we attempted to shower, it only got barely luke warm for me and when my husband showered immediately after he only got ice cold water. We stopped at the front desk that morning on our way out for the day and told the woman at the front desk. She said she hadn't received any other complaints so it must be specific to our room and she would send engineering there to look at it. (we were getting hot water in the sink). Later that evening when we returned to our room, we immediately tested the shower again and it was still ice cold. So we went back to the front desk to check if engineering had come. We spoke to the same woman from the morning who acted like it was the first time we were telling her this and she said the exact same thing. I asked if they were going to come ASAP because we needed to shower soon and we couldn't take ice cold showers. She ignored my question and answered the ringing phone. A manager happened to be at the desk and overheard our conversation. He asked what our room number was and said that because of the old building and the pipes the hot water takes longer to get there. He said this was a KNOWN Issue by the staff, management and the owner. He told us to run the shower for AT LEAST 15 to 20 minutes, simultaneously with the sink and it should get hot. He also offered to move us to a different room but when I asked if he could guarantee if we wouldn't have the same problem in that room he couldn't give me a straight answer. We had already unpacked everything and didn't want to go through that hassle without a guarantee. So we went back to the room and let it run for 20 minutes and it eventually got hot. So for the remaining 3 mornings, we had to set our alarms for 30 minutes earlier so we could get up and run our shower before hand. For nearly $300 a night, we felt that this was ridiculous. Old building or not, if its a problem, then either don't put people in those rooms, or get it fixed somehow. Why should anyone be subjected to an ice old shower or an inconvenience to their time because the owner hasn't done anything about it? We visited the hotel Bar, the Bourbon O'bar 3 times during our stay and each time we received TERRIBLE service. None of the bartenders were friendly to us, in fact they were pretty rude. Each time it took them at least 10 minutes to even take our order (by standing there and looking at us and not saying anything). The bar was not busy or crowded any of these times. They would then start making one of our drinks, put it down and make other people's drinks, leave and go into a back room, play on their cell phone, talk to each other, or carry the glass around while doing other things. My husband ordered an old fashioned and the alcohol was sitting in the jar with the ice for over 5 minutes while the bartender carried it around doing other things, causing it to get watered down. When making a cocktail, it should be completed from start to finish without doing other things in the middle. I ordered the Mardi Drop cocktail on 2 different days. The first time, it was actually very good. The 2nd time from a different bartender it was horrible .He also sprinkled probably a tablespoon of cinnamon on top of it (which the first didn't have) which made it nearly undrinkable. I had to stir it into the martini in order to not get a mouthful of cinnamon with each sip. We didn't eat at the hotel restaurant Roux because of the bad Yelp reviews - we felt we could get a better breakfast elsewhere outside the hotel. Overall, I wouldn't recommend this hotel at all unless you don't care about being comfortable or friendly service.

Stayed at the Omni while in town for the French Quarter Festival. Lovely lobby with very friendly…read morefront desk employees. The rooms are small but clean. They need new pillows as ours were saggy. The best part was the restaurant downstairs with an absolutely wonderful waiter, Fernandez. He was so lovely and attentive and friendly. He is interesting and just fun. What a delightful young man. He made our stay so much fun. He is a true gem!

It was so terrible that we left after the first night and got our money back. We were on the top…read morefloor, in an upgraded room and it looked liked something from a nightmare. Nasty bathtub shower combo, no toilet closet, no counter space. Sad window with dingy curtains. Air conditioning that didn't work. Just run down and sad. We ended up staying at the Four Seasons and it was night versus day difference. I will never stay at an Omni again because they are all super rough and fake fancy. Lobby and outside of the building looks nice, but that's it. Omni is not a nice hotel whatsoever, and I wouldn't even stay there for free.

This hotel is absolutely stunning. Hard to believe it's history began over 300 years ago! Our room…read morewas spotless, gorgeous and included absolutely everything we could want. The refrigerator is chilling my wine as I write this.The staff is more than stellar! The location is superior! We are so glad that we chose this lovely hotel!

I stayed at The French Market Inn last week while visiting. It's located on Decatur Street just 2…read moreshort blocks to Jackson Square and 3 short blocks from Bourbon Street. Check in was easy and friendly. Past the lobby you exit into an open air courtyard where your room will be in 2 or 3 separate buildings. In the courtyard is the pool and sitting areas with trees. My building had 4 floors with an elevator. My room was nice. I had booked one of their windowless rooms and it was quiet. No outside traffic noises, sirens, etc. A fire station is close by. It had an exposed brick wall, comfortable bed and bathroom with a large walk in shower. I would get this room again. It was lower in cost and I don't think I missed anything not having a window and like I said it was quiet. This is a nice and well kept property with a great location. I would be happy to stay here again.

First, we were told that we can check in using Bourbon Street. However, Bourbon Street was…read moreblocked off for vehicles. Then once we checked in, we were charged for our room AGAIN. It was paid for in full before we arrived. When we requested our money to be released, we were told that we would have to contact our bank. Upon doing so, on a 3-call with the hotel, the bank was showing that the merchant was in control of the funds not the bank. Then I was told that the hotel had a new system and they are working out the bugs. Then I get a call from the hotel asking if I would approve them to hold out the parking fee. I still haven't gotten my money credited back to my account. Save yourself the aggravation and the mental anguish....find another hotel.

You stay at the Four Points on Bourbon for the location. And the area is a prime one if you're…read morelooking to spend your time wandering around the heart of the French Quarter. Just be prepared for the wall of noise if you're staying on a Friday and Saturday night and have a room facing Bourbon Street; you will need more than the sound machine and earplugs the hotel provides you. But if you're there to party hard on Bourbon Street at all the touristy bars, then you will be in your element. Depending on the side of the hotel you select when booking your room and the days you choose, you may be able to get away with just a sound machine and earplugs, or you may be getting too old and need to look elsewhere. If you stay on the courtyard side, you should have enough barriers to deflect the nonstop barrage of noise coming from all the bars and clubs on Bourbon Street, especially between Bienville and St. Ann, on a Friday and Saturday night particularly. We had a room on the third floor with a balcony overlooking Bourbon Street that gave us a great view and the opportunity to enjoy wine and cocktails as the festivities picked up steam throughout the afternoons of our stay. The bed was wicked comfortable. The set of drawers had plenty of space to put clothes with a small fridge for keeping drinks cool and leftovers from spoiling. The closet space was ample and was able to fit all of our hang-up clothing and our suitcases. There was a nice lounge chair next to the desk to chill if you didn't want to sit on the balcony. However, the bathroom was cramped and narrow with these weird double doors that could cause trouble if you are going to do business in the middle of the night. The water pressure wasn't great either and if you don't have the curtain positioned right then you're going to have a puddle. Housekeeping did come by to change our linens and provide fresh towels every day, which was appreciated. The front desk was very affable and accommodating, especially with holding out luggage when our room wasn't quite ready yet to check-in. And I liked that there was a security person checking people that were actually staying at the hotel to avoid stragglers, random drunks, and transients from entering. I didn't have the chance to use the pool while I was there, but we were busy walking around the French Quarter to really care. Same went with having anything in the restaurant for food. They did have the little mini mart on the ground floor that worked for when we needed more bottles of water that were larger than the complimentary ones. Accommodations at the hotel were solid, but just know if you stay here, you're experiencing the full Bourbon Street treatment. It is always loud at night, especially, on the weekends.

This is a very elegant hotel with top notch amenities. Located in the French Quarter, this hotel…read moreoffers ultimate convenience, with restaurants and cafes just a few minute walk, not to mention its proximity to Bourbon street where the action is. The fresh flowers at the lobby looked fabulous. The room looked elegant and clean. The toiletries are, of course, my all time favorite. The view of the courtyard was amazing. The grounds were very much well kept. The staff that stood out was Corayma Castillo. She was very kind, professional and helpful. Everyone else were otherwise great. I loved that they had tea and beignets available at the lobby in the afternoon. Overall, it was a very pleasant experience.

This is not your typical Ritz Carlton but I will point out that the cleaning staff and the valet…read moregentlemen were super friendly! but it's just not to the standards of Ritz properties. Never been to Nola and was here for a wedding. We figured visiting other ritz Carlton properties, this was going to chalk up to similar stays. You Could say it was a disappointment. Room decor is outdated and a little musty smelling. The hallways and one hallway area (maybe ice area) are so rundown and dirty feeling/looking, I was shocked of the lack of standards of this place offers. It's like that saying putting lipstick on a pig to make it look presentable. The highlight was the mini beignets being served in the lobby area which my son loved ! That was a plus! The bed was comfortable too. If visiting again, I would do better research of hotels regardless of "name".

We stayed here 3 nights for Jazzfest and had a really good stay. Check in was quick and easy…read more Ronnie and Michael at the front desk were friendly and helpful. Robbie especially cracked me up; so much personality! We booked a Premium room in the Hermann House across the street, which was spacious and comfortable. It has a beautiful brick courtyard. There's a pool at the main hotel across the street; could use a little greenery to spruce it up. Was a little concerned by the negative reviews, but we had a very enjoyable stay.

**edit They changed our room…read moreTo a nice dry , room with balcony. Hope from front desk was SUPER helpful . Thank you. Hotel is still dated etc but service is good Will give 2 stars because it is a cool historical building and front desk people on duty seem to want to help . The original front desk clerk wasn't the friendliest. Then we got to our room and just feels damp , musty and unclean. (But spacious). There is this raggy musty couch that seems "damp" for lack of better word, which I wouldn't even touch. Rug seems nasty. There is a sign saying "enjoy your two artisan waters " and there are no waters here. The room phone doesn't work so If we need anything have to walk downstairs. The view is of nothing, but worst part is AC is on 60 degrees and we are sweating in here. It's not really blowing and would estimate it's about 75 in here . They are "sending someone " to fix ac but now we have to wait for this to happen and can't shower or get ready. Will update review if they make things right .