My stay was at the Courtyard in Windsor Connecticut and overall it was a great experience. The…read morestaff was amazing and very welcoming. I want to give a special shoutout to Barbara who truly made me feel at home. She was warm, friendly, and went out of her way to connect with me including sharing that she has family in Southern California where I am from. Charles the shuttle driver was also incredibly sweet and kind and made transportation pleasant throughout my stay. There was only one area where improvement is needed. While most of the staff was friendly and attentive my experience with Pico the shuttle driver who worked until 11 PM was disappointing. I would not describe him as rude but he appeared uninterested in engaging with guests and lacked basic customer service manners. When greeted he did not respond. When asked simple questions such as how he was doing or about Connecticut he remained silent. His body language felt cold and unwelcoming which is not ideal for a role that involves interacting with tourists and hotel guests. Additionally, he expressed frustration in front of me to the concierge about having to drop off two groups at different locations even though the shuttle operates within a five mile radius. This gave the impression that he did not want to perform his job responsibilities. This was not an isolated incident as this behavior was consistent during all three days we encountered him. I believe this could be improved by having a conversation with him about the level of customer experience expected in his role and encouraging or recognizing efforts to provide basic hospitality

I was in the area for Christmas Eve dinner and thought I would stay at a hotel rather than with all…read moreof my family at my aunt's home nearby. I stayed here for one night 7 or 8 years ago and remembered that it was quiet and convenient, so that made it easy to decide where I would stay again. Marc at the front desk checked me in, he was so nice and since I had already parked around back, he found me a room closest to the door so I could go right out to my car. My room was spotless, bed was comfy and the water was hot for my shower the following morning. I needed different pillows when I arrived and said it was no hurry since I was headed out shortly, but housekeeping brought them right away. I need to spend another night in the Hartford area in a couple of weeks, this one is not the most convenient to where I am headed, but I will probably stay again due to the great experience and free parking (some of the hotels in Manchester are charging for parking, and that is a big NO for me!).

This is an older hotel - you can tell by the ceilings, the thermostats, the elevator, etc. - with…read moresome nice renovations. There is a lot of space on the ground floor, large enough to host simultaneous events, plus plenty of smaller conference rooms and salons. It seems to be a very good place to hold an event. The heated pool was clean, and the exercise room was of a decent size. I wasn't quite so impressed as a guest staying here for the weekend. While some of the room upgrades are very nice (like the bathroom), this is one of those newer-styled renovations where you say "bye bye" to things like a dresser or a bathroom door, in favor of pull-out shelves and a sliding door. While the thermostat was definitely a more ancient digital one, it provided better climate control than many other higher-tech thermostats in other hotel rooms in which I've stayed. Eating here is a choice. The restaurant and bar area is nice, but food is expensive. I went out for breakfast, but I did scan the area for breakfast. The breakfast buffet is around $24. One friend also staying at the hotel for same event I attended reported that the amount and quality of the breakfast buffet food did not justify the price. He was also disappointed that while having Marriott Bonvoy Gold status, this was the first time in many years that he was required to pay full price for a breakfast at a Marriott. I also recalled watching a hostess, talking to a family of four experiencing sticker shock over the cost of the breakfast, explain to these guests how to get to the nearest Dunkins. There are several hotels in the immediate area, and I've stayed at some of the other ones, most recently the Hilton across the street. While the Hilton's pool and exercise rooms were closed, food was more reasonably priced. If you're going to stay in the area, do some research to determine which hotel will offer services more to your liking.

I was really happy with this hotel. The room was clean, the bed was super comfy, and the staff was…read moreso nice. It's a really nice hotel. My only complaint is having a room right in front of the elevators (819) and they make a noise when they reach the floor which woke me up all night long. That aside.... I enjoyed my stay. They offer a gym and an indoor pool as well as an on site restaurant. I felt very comfortable there and was very happy with the room overall.

Hilton Garden Inns are the middle child of hotel chains. This one is completely weird though…read more Usually you get all that continental free breakfast shit. Not here. You don't get free anything here. I'm fine with that because I don't eat breakfast, but I feel like the rest of the world is really pissed off at this Hilton Garden. Hilton Garden Inns are desert beige. They do not deviate. They are who they are. Lower your expectation to ankle height and you will think this spot is downright delightful. The one perk about this spot is it's by the airport.

I chose this place because they have their own airport shuttle (vs needing to stop at a lot of…read morehotels). I was annoyed all night with the toilet running. I mentioned it when I checked out, but they didn't seem to care.

This hotel did exactly what we needed for a quick Connecticut trip. This hotel is located minutes…read more(5ish) from Bradley Airport. We checked in on a Friday during a wild snow storm. Rebecca greeted us, gave us our room info and let us know about amenities. We asked if she had any suggestions for dinner as we knew some restaurants would be closed. She provided us with a list of nearby spots to checkout! For being an airport hotel, we had no noise concerns! The room was nice and spacious and clean. They do have a shuttle to and from the airport that is 24/7. You can call when you land and then schedule it the night before departure. The continental breakfast provided us with a wide variety of options too. We'd recommend to anyone with a quick trip and looking to be near the airport. Amenities We Used: *Fitness Center (24/7) located near an indoor pool and indoor hot tub *Airport Shuttle (24/7) spacious and the driver was kind every time *Continental Breakfast had fruit, cereal, pastries, waffles and more *Free Parking for cars

Horrible customer service never will stay there again! Cut are stay short employees are very rude!read more

Been staying here every week or two for the last half year, and except for location, this is a…read moregreat place in Hartford. The only Hyatt property in Hartford, your choices are a bit limited. Less than 10 minutes from the airport, and 20 min to downtown Hartford, its still convenient enough. Parking is free and plenty, never had a problem regardless of time of night. Staff are always friendly, never too busy, and will remember you by name over time. Nice little bar with super friendly bartender, it can vary based on how busy it gets. As a hyatt house, all rooms comes with a kitchenette. Used a few times for basic dishes (e.g. ramen) but everything always worked well. Bathroom isn't the biggest but sink usually located outside so that's good. Rooms are always nicely sized with a large living area and decent bedroom depending on room type. Wifi works well, AC / Heat no issues. Windows are fairly large as well which is a plus. Gym, pool, outdoor grill, and plenty of seating in the lobby. Only issue to make this 4 star is the gym equipment could use an uplift. Especially the bikes. They are definitely worn out, and the equipment settings don't seem to correspond accurately to tension level. Also, breakfast though decent, gets tiring after the 50th night...

Stayed 1 night. It was literally a sleep and wake up and leave at 530 kinda thing but. The bed was…read moreking size. A room and a living g room. Walk in shower. Minuses were: Bathroom sink isn't attached to the bathroom and toilet. The toilet and shower are in a separate room with a door and then to wash you hands after wiping your behind. With that same hand, you have to open the door to go wah your hands in the sink that's in the bedroom and possibly wake up your partner in the middle of the night. We left too early to enjoy their free breakfast but we did have a nice cup of coffee that they brew at around or 530! That was a plus

I recently visited the area for a business trip. This hotel was selected due to location and…read moreconvenience. It's very close to the airport and there are a few eateries around. There are 6-8 buildings total, but no elevations. Only stairs so if you are on the second floor just be aware! Upon entering our room, we learned that the walls are SUPER THIN! The people next door were singing karaoke to the top of their lungs and the man standing outside was smoking trees. The room itself was decent but nothing special. It comes with a living room, kitchenette, bathroom and bedroom. The tub looked like it hasn't been cleaned in a while. The HOT water was amazing because the temperature outside was cold! Staff did salt the walkways. The breakfast was a LIMITED selection with soupy overnight oats! The staff on day shift was friendly. I have to add that the room where we held our business meeting leaked!!!!!! Like formed a puddle on the carpet. My stuff got drenched but luckily not ruined. Not much was done to accommodate.

The two carts they have are in the main building, no point for me to use it and bring to building 6…read morein the back. No one to help bring all stuff to your room so it's quite some work (no Bellhops either so be prepared). This is our first time at a homewood suites and I love this setup! It's very spacious and comfortable. I always clean the surfaces, light switch's and remote controls etc. My wipes were very clean, no dirt or dust so housekeeping does a good job! We stayed in room 6205, king suite. The bed is comfortable and I melted into the pillows. Stared at some stains on the ceiling. Sleep wise, it was noisy for my husband, who slept next to the window. He said he was woken up by vehicles outside and woke up 4x during the night. He checked his watch that monitors his sleep pattern. I didn't hear anything. Breakfast ends at 9 so I had to painfully start waking up around 7ish and finally made it up at 8. There were only 4 hot items, breads and chia pudding. Hot items included egg, potato, pulled pork and sausage patty. My favorite was the pork, this is one of the better free breakfasts that we've had. Theres a guest laundry 24 hours right next to the gym. My shower had 2 shampoos and conditioner, no body wash. I asked the front desk to leave on my door since we were about to sleep but they said they'd deliver in the morning. Got nothing this morning. Shower curtain was ripped, got to examine it while showering with no soap last night. My tissue box was also half wet from the previous customer so had no tissues and no one delivered. 9:55 am someone banging something from Nextdoor or upstairs, I think it's maintenance? I can hear people talking while I'm in bed. Popeyes and LAZ parking right across the street. Highly recommend Bear smokehouse which is a 2 min drive. Target is also very close, 7 mins away. We are in a good location. Despite a few minor inconveniences, we should would stay again.

I have never stayed at a residence inn before, but I was impressed. I have there for two nights. I…read moreenjoyed having my own little "condo" for a few day. The suites are nice inside, full kitchen with an ice maker in the fridge and bathroom/vanity area is large, I didn't feel as if I was ontop of my friend getting ready. The suite has a tv with all streaming stations! (except Hulu)! Beds are comfortable. Our suite had a strong food odor but otherwise was clean. Comes with a dishwasher. This would be great place to stay on a longer trip! The pool was nice, the pool guy was there when we were there and he did not clean it well at all, lots of bugs. Breakfast served daily in a nice eatery!

Horrible & racist , felt so uncomfortable. Manager treated me like I was less than humanread more

Stayed at the Simsbury Inn while attending a wedding in Simsburt Ct…read more The only good part of stayng at the inn was its location to the wedding venue sight. This facilty has without question seen much better days. The room decor was tired and worn . The shower was in a small buthtub that hardly drained, no hand rails etc. The toilet was so small and low to the floor I could not believe it was legal. The shade over the bedroom window was ripped almost in half , I must say the staff could not be nicer,

**Late Review, we had the Thanksgiving Buffet, on Thanksgiving, of course**…read more Went to the Simsbury Inn for their Thanksgiving Buffet, first time either of us had been there. Overall, we felt it was a great experience, and would do so again in the future. All the food items we had were very good, but the desserts really stood out, they were top notch (from my understanding, the desserts were made In House by one individual). Service was excellent also, we really appreciated the staff of the Simsbury Inn working on this holiday, they are all very friendly & attentive. We are looking forward a return trip to the Simsbury Inn.

We arrived on a Saturday afternoon and were promptly greeted by the staff. We had a reservation so…read morecheck in was easy. We went to our room but found that it was not made up so we returned to the front desk and were assigned a new room. It was not a big deal. Our new room was clean and comfortable. We had a restful night's sleep. check out was not until noon! Nice but we were ready to go by 11.

Funky, cigarette smells in the room. No alternative rooms available…read more Location is convenient. Rooms, halls, and lobby all need renovating. Probably updated in 2007 or so last. Ugly and smelly. Clean enough.

Heat / AC did not work 77 degrees , outlets in room did work , ice machines did not work , elevator…read moredid not work had to use elevator in the kitchen entrance .

Despite living in CT, my husband and I can always use a staycation! The Goodwin doesn't disappoint!…read moreIt's perfectly situated in downtown Hartford within walking distance of a lot of great food! Rooms are comfortable and most importantly spacious! They offer valet parking but lots of street parking around as well! I would highly recommend to anyone visiting or looking to get some R&R! PS. Bar Max is popping on the weekends!