Very disappointed ... Latoya was saying everything I wanted to hear when I set up the appointment to have my parent's house cleaned. However, on the designated day she was over an hour late -- quite the inconvenience since I was out of town and had made arrangements for someone else to meet her at the house. Then to my surprise, she charged $30 more (and the person opening the house, not knowing better, paid it). She said that the extra was because she used her cleaning supplies, but she knew when she gave me the estimate that she would be furnishing the cleaning supplies. I called her about it and she was very brisk (certainly not like when I set up the appointment), but she agreed to refund the $30 and would write a check the next day. I felt like she was willing to make things right. Well that was about 2 weeks ago and still haven't received the check. So ... although she was full of excuses for being late -- the person I had meeting her was still inconvenienced. I was paying for a service and did not want excuses. Secondly, she overcharged me ... I certainly don't appreciate that. Third, she agreed to refund some of the money, but failed to follow through on that. All in all ... not a good way to run a business! The only good thing was that she did a good job on the cleaning. Frankly, it was not worth my hassle ... I'll use someone else in the future. read more