We have been using Marra's for years. Kevin is fantastic. He is very professional and courteous. He cares about his clients.

Bought a Bruno stair chair lift from Marra's 2 years ago. Just needed servicing and although they still sell this equipment they apparently no longer service them. Found this out in an emergency when mine stopped working. Fortunately I was able to get service for it from West Side Medical in Rochester. 585-237-8750 after trying for 5 days of no call backs from Marra's contact person for help. My advice: DO NOT purchase anything from this store that will ever require servicing. Their customer care is non- existent. read more

Service is very slow most of the time? Very limited supplies offered, only one type of CPA machine offered! There is no waiting area and no chairs so customers must stand while waiting in line for service! I was left a very rude phone message pertaining to supplies? Everyone has told me to go somewhere else. I am looking into using online services going forward.... Watertown really needs a professional CPAP store, would put Marra's out of business!! read more

Service is excellent, I receive emails when reorder time and they follow up with call. I receive supplies by mail. There are chairs in the waiting areas and people are very friendly. read more