Shoe City is an excellent place to buy running shoes. I found what I wanted, made the order online…read moreand received the two pair of shoes within a few days. Fast service, good website and easy transaction.

I don't know about this place anymore...I wonder if all items are knock offs...pay close attention…read moreto the logos and overall quality...

I had a very frustrating experience at WSS in Whittier and would not recommend this location…read more Over the past few weeks, I went in THREE separate times trying to buy black Pro Club shirts in a size medium for my 14-year-old son. Each visit, I was told something different -- first they'd have them in a few days, then they still didn't have them, and finally I was told they could order them for me and have them shipped to my home. I agreed and very clearly ordered THREE medium shirts as part of their promotion (3 for about $32.50). When my order arrived, I received ONE medium and ONE extra large tall. That is absolutely not what I ordered and makes no sense, my son is slim and medium barely fits him. When I called the store, the manager (Manny) told me there was "nothing he could do" because their system shows that's what was ordered. That response was unacceptable. The employee who helped me (Cassandra) was friendly, but the order was clearly placed incorrectly. (AIRHEADS) To make things more confusing, the total I was charged didn't even match the promotion and ended up being around $21.06 after some kind of discount she gave us because he was a student and showed her his school ID. After multiple trips, wasted time, and receiving the wrong items, there was zero accountability or real effort to fix the issue. Very disappointing experience. I won't be returning to this location. Which is unfortunate because it's the closest but they always mess up something and don't properly train their staff!

Shout out to the gentleman (Sorry, I didn't get his name) and to Emily for going above and beyond…read moreto help me. After picking up my order at another location, I was given shoes with some defects. Being told by that particular location I could exchange at any other WSS, I went to Whittier. Was told that the original location shouldn't have given me the defective shoes. Emily went out of her way to call Customer Service. Unfortunately they were already closed. She continued to help me. Searched for a location local that had the same pair and size. I appreciate the help. Seriously though, WSS returns/exchanges should be able to be made in store even when you're ordering online and picking up at a store location. It's a major hassle printing a label, packaging the item and what not.

Marsden's Pedorthics - Whittier's Foot Care & Comfort Shoes Center is a fantastic store for all…read moreyour preventative foot care needs. I have plantar faciaiitis and my doctor referred me here. I am so grateful that he did. Maria, Marsden's store associate, she gave excellent service and went above and beyond to make sure I was well taken care of. I purchased a pair of shoes and sandals. Maria first looked over the doctor's notes and recommendations, then she measured my feet and then she showed me the different types of shoes, brands and styles available for me to choose from. At the time I was still dealing with the plantar faciaiitis flare up pain in the heel of my right foot and Maria handled my shoe fitting with extra care. She was very knowledgeable of the different types of shoes, inserts and inventory. She kindly explained to me the shoe structures, sizing, inserts and other preventative care suggestions. As soon as I tried on the correct shoes and scandals, I instantly felt a huge difference in my feet - the pain almost became non-existent!!! I am so pleased and grateful for Maria, her care and expertise at Marsden's Pedorthics. I highly recommend this store for the shoes that will best take care of your feet.

Jerry helped me find the right shoe and insert that was recommended by my Podiatrist. He was…read morepatient and advised me on my options without feeling pushy. I can be a difficult customer and he really took his time helping me. I really appreciated that!

Don't let the size of the store fool you! They have a great selection of shoes and the guy at the…read moreregister was very helpful. He brought out a variety of shoes for us to try on even kept going to the back ever so often just to help us find the right shoe for us! They offer affordable pricing as well! Will definitely be coming back!

Small store but nice selection and very nice and sweet staff. 1st time here and highly recommend!read more

The customer service team was indifferent, not helpful, and not attentive. When we walked in two…read moreteam members were speaking to one customer they both saw us and did not ask, "How can we help?" When needing assistance we had to approach 3 different members to get shoes we wanted to fit. At time of check-out they asked one another who helped us while ignoring we were there. We could have been asked who tended to us but they were aware no one rendered good service.

It's a big store to not have much of anything . It's a lot of staff but not one is really helping …read more Wasted my time telling me they checked for a shoe at the Crenshaw mall when it was actually at the Crenshaw plaza which isn't the same thing

Nice big store for an assortment of shoes…read more They no longer have a color tier of discounts. It's no a flat discount of 30% off ticketed items and everything in the clearance section. The DSW employee told me it's due to the tariffs. Customer service wasn't bad, but it certainly was great. They were there if you could catch them, lol.

I came here and helped the finding some pills, but unfortunately, they don't label which heels have…read morewide width. I went down every single aisle and every other DSW I've been to has a little black placard that says available and wide with. Not one of their heels or sandals had this display. I was not about to spend my time going through every single shoe to find a wide with shoe or heel that I needed. Very disappointed in this since DSW is one of the few places you can get White Whitfield. I really hope that the staff here makes it easier for shoppers to find what they're looking for without having to waste all the time to find out ourselves if they have wide width or not.

Skyler had great customer service he helped me get my boots for work. Cynthia also helped me find…read morethe price on the shoe

Amazing experience with cynthia . She was a great experience as a customer would come againread more

Bought shoes off their website within 5 minutes of them posting them on their instagram and the…read morenext day they cancelled my order. They said they sold the shoe earlier that day. And when I let them know I never received my money back I was ignored

Sold some shoes, got a fair price and dude was straight forward. Would have copped some shoes but…read morehe was sold out in what I was looking for

I had an excellent experience at Shoe Palace in Whittier! I want to give a special shoutout to…read moreMichael, who provided some of the best customer service I've experienced in a long time. Michael greeted me as soon as I walked in, asked what I was looking for, and immediately took me to the right section. He then went above and beyond, bringing me multiple pairs to try on and making sure I found the right fit. He was extremely helpful, personable, and sincere, and I never felt pressured to buy anything. The only reason I didn't purchase my shoes there was because they didn't have the color I wanted. Otherwise, I absolutely would have bought them there. I just wanted to recognize Michael and the Shoe Palace team for making my visit such a great experience. Employees like Michael are a huge asset to a store. Great job!

Amazing service! always walking in feeling welcomed. Huge selection! Was able to talk to the store…read moremanager and girl employees after they helped me look for the shoes I needed for my kids and I.Didn't get their names but I will forsure be back. Best shoepalace i've walked into!

if i could give negative stars i would!!! i didn't get his name but it was the guy with glasses he…read morewas so rude bad service here!! go to the shoe palace at the QUAD!!!! He didn't let me exchange shoes said they worn went to the quad and no issues with them!!

Walked in and was completely ignored by staff, who were conversing prior and went silent upon…read moreentering. Male worker walked to front door to stand by acting as if I would run out with product while female stayed in spot on phone, not asking if I needed any assistance. From someone who has spent so much money at other Shoe Palaces, even taking parts of campouts at this location, I cannot stand for terrible customer service and will not shop here again.