Randall and Randalyn really saved me today, as I was stuck on the side of the road with nothing to…read morework with. They drove way out of their way to get me back on the road, and I want them to know how very much I appreciate it. These are great, honest folks! Thanks so much! -Nick of O'Reilly Auto Parts

WARNING: DO NOT TAKE YOUR VEHICLE HERE They quote you one…read moreprice, trap you to pay another inflated price then simulatenously threaten to place a lien on your vehicle if you don't pay the inflated price in 3 days all while suddenly demand a different form of payment when they realize they can't piss on your leg and tell you it's raining....they sabotaged other components of my vehicle purposelfuly after I exposed and challenged them on their demonstrated shady practices. Despite knowing their $1100 quote was $300 higher than the competitor I just want to get it done so I'll agree to go ahead and have the work done to save myself some hassle and back and forth.....that +$1100 changed to +$1600 9 days later....almost every interaction, update on progress was initiated by me... unacceptable What happened...I was traveling to Birmingham and had been on the road for 2 hrs 11 min when I noticed the temperature gauge increasing...never went to hot, just went up to about 3/4 the way ...soI pulled over parked, towed it to a business for a diagnostic...didnt go with that location because I thought that that was too much work that was being recommended considering I drove over 2 hrs before noticing the gauge escalate a smidge. Fast forward, JONES OFF ROAD was recommended by another business owner that advised he service all of his work trucks there. Prior to that recommendation, I had a diagnostic at another local shop that quoted $831. I personally thought there was no way to drive 2 hours with a bad radiator, leaking water pump so I opted to go with Jones Off Road. HUGE MISTAKE: Everytime there was communication told me that once my truck arrived they'd be able to get it back next day... Fast forward 9 days later when I go to pick up my vehicle there was an exchange of words as I confronted the human, Nikki, about the fact that they had switched up pricing..... on top of that I called out that the itemized bill that she refused to give me prior to my arriving clearly showed that they had doubled up on the retail price for both the water pump and the radiator.... Of course she didn't like that and disputed that fact until I told her that I already had parts prices prior to allowing them to move forward.. based on their recommended parts and repairs by phone,Is hung up and called as I awaited a call back from her husband who would soon answer my questions about why he recommended what he did ... My truck, prior to being dropped off to them had a fresh paint job so of course I proceed to go out turn on the truck to let it run to make sure it does not overheat, also to make sure that there are no visible leaks, and do a full walk around to make sure there's no damage to the exterior paint job which was fresh,,,painted prior to issues.... Since the truck was on and I was inspecting things before getting back on the road I, of course make sure my lights are still bright make sure my signals and my brake light work which is something I do with every vehicle Everytime if I'm traveling out of town... low and behold, my turn signals nor brake lights work..... SABOTAGE ...I have a video that was taken before it came to the JONES OFF ROAD that shows the gauges,

I am deliriously happy with the end result I got on my '13 Chevy Malibu! I had a one man accident…read moreone morning on way home from 3rd shift- the pole decided to J- Walk!! Fortunately the speed limit in the RV park I live at is 5mph so not a horrible wreck but I love my beautiful car, but those cosmetic flaws had to be repaired. I keep adding more customizations and she looks more beautiful however, the grill not so much after that am. Bumper replaced, paint matched up spot on and aside from a few black smudge marks on the interior seats, I feel my car is back to showroom condition and THIS makes me content and proud! Good job Alvin and sidekick!! If you want something done right, show it in your pride for your ride & I'm quite sure these guys will see that in your actions & strive to get the job done to your specifications!

While in rural Alabama the rear hatch on my 2016 FORD ESCAPE would not lock. I had over 99 miles…read moreto go before home. I went to the FORD DEALERSHIP in Pell City who stated THEY DID NOT KNOW REASON AND COULD NOT FIX IT. A man recommended I go "down the road to JJ". I did. JJs fixed it in less than 5 minutes. He was not only efficient buy kind and stopped what he was doing to help me recognizing I was from out of town and needed to get home.

This is a great place to take your care . The staff is professional and upfront. The quality of…read morework is top notch. They are prompt and priced right. I have had them perform a variety of services and repairs and always felt very confident that the work was done well.

My husband took our Jeep Rubicon (it does have a lift) for a front end alignment. He was reassured…read morethey could handle it. They could not and over $300 later came back actually worse. Vulcan cannot properly service vehicles. Ours is parked as it is not safe to drive.

We were traveling on interstate 20 and the car started shaking. We stopped, visually inspected the…read moretires and checked the air and everything seemed normal. When we got back on the interstate the shaking started again. Deciding that we needed a tire shop to figure out what was going on we found Bullocks Tire Store on Yelp. They balanced one front tire and that didn't do it. Then he checked another front tire and found that the tire had a huge bulb on it and if we hadn't stopped it would have blown out on he interstate. We really appreciate Bullock's working with us to find what was wrong and getting us back on the road safely. They went the extra mile to locate, pick up and install the correct new tire. We were able to travel with the confidence that Bullock's helped us avoid a potentially dangerous situation to make it home safely.

My husband and I were in front of the courthouse broken down in our van and Mr. Fellers just…read morehappened to pass by as we were waiting for a tow truck that never arrived. He was able to fix it within minutes. Thank you sir, the heat almost killed me that day!

I Gave Brendan a chance with a fairly hard job. It was changing a starter on a 2002 Suzuki Grand…read moreVirtara V6. I would not do it myself, as I am just too big and could not reach. He quoted me a fair price, and though it took longer than he expected, and had to remove a lot of things to even get to it, he got the job done, and stuck to the price he quoted. I paid him more, as this was not a typical starter job. Good integrity, and Great Job!

Shop bought a transmission from them for my 2010 Camry put it in and it leaked. They provided…read moreanother and it leaked. Had to take it to another shop and they put another one in and no problem. Called Daffron to take the one they provided back to get my money back. Told me they would not refund my money and basically threated me telling me I did not want to come there.

Great experience , worked on my door to keep it from jamming while waiting on parts - great service…read moreand quality workmanship

I drove there for help- they ignored me In service bays so I went to the back and a long hair…read moretattooed guy offered to help me. His name is Chris he was kind and thoughtful. I don't know what buying/selling cars is like here. If you're an elderly person like me and you need help with your car go see Chris. I believe he would try to help and if he can't he will tell you who can.

Not a customer (to be honest)...and NEVER will be after a family friend called the Parts Department…read moreto inquire about a part for his 2002 Nissan Frontier, and the Parts Representative had an AWFUL ATTITUDE towards him. I don't know who her name was, but whatever the reason...she did NOT want his business. This is NOT how a dealership should operate! We ended up referring our friend to RockAuto.com for the part he needed.

Anthony told me to come over and he would do what he could for me. And boy did he ever do a good…read morejob. He had to drive to another city to get the part, had rusted bolt problems that cause trouble for him and still got my truck back to me the next day. Anthony called me several times with updates on what was happening and his price was very, very fair. I would give him your business if you every needed a dedicated, fine mechanic