Cancel

    Open app

    Search

    Mark's Photos

    You might also consider

    Recommended Reviews - Mark's

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration
    Photo of Dan L.
    66
    10
    0

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Verify this business for free

    Get access to customer & competitor insights.

    Verify this business

    SoftMoc - SOFTMOC SHOE RACK PINE CENTRE MALL

    SoftMoc

    1.0(2 reviews)
    2.1 km
    $$$

    You are literally on your own here, staff wander in and out and chat on the phone but there is no…read moreservice or assistance at all. Find somewhere else

    So, here goes!! This happened to my 85 yr young mother in law on this past Monday. She had made a…read morepurchase of shoes from Soft Moc Prince George, she tried them at home for a couple days and decided she wasnt going to be happy with them. She took them back to the store for a refund, a nice female clerk helped her do the refund, gave her money back, but the till came up with error that they could not refund as they had not taken in any cash at that time. The nice female clerk called someone in the back to come out, and a male, came out and told her he could not do the refund, she would have to give the money back and come back later. Well my mother in law doesnt drive and lives out in the country, she explained that to him so he told her he could hang on to the shoes and do a refund later, she did not feel comfortable doing that. She said no, I paid cash, I am returning now, so I want my refund! She then proceeded to take the money that was given to her and go to leave the store. Believe this , the male associate reached over the counter and GRABBED her purse from her cart, he told her she could have it back when she gave him the cash back!! She was bullied into giving it back!! They then issued her a gift card, as if she would ever shop there again. Well, when we found out about this, we were livid!! Wednesday morning I call the store to speak to the manager and HE doesnt start till 10:30, I call back and ask for the manager, this male voice comes on and says, yes?? I say "are you the manager? He says yes, I ask his name and he says "D-----" so I ask him if he will be in all day and he says yes, I tell him that my husband, myself and my mother in law will be in later in afternoon to see him about an incident that happened on Monday. Well we go in to store and ask for the manager and a young lady comes out, so I say the guy I spoke to this morning said he was the manager??? Well as it turns out the guy manager is the one that grabbed her purse!! The young lady who says she is the manager say he has been suspended for a week!! Confused?? I was, the lady Manager, apologized, and after a discussion gave mom her cash back. Well we are still very upset with the fact of elder abuse so my husband called the corporate 1800# and got the confirmation the the Man is actually the manager and the girl is an assistant, Very dishonest on their part. They "corporate" were not to concerned about any of it, but confirmed the he was indeed suspended, for a week. He also asked that the regional manager maybe give him a call and was told that they just do not have time to call customers!! I am writing this because I need to get opinions on what you think we should do! Should we go to RCMP? Elder abuse council? What do you think? Thanks for listening. So angry

    Mark's - womenscloth - Updated May 2026

    Loading...
    Loading...
    Loading...