I purchased a sweater at the Elliot Row Penticton store in 2019. I purchased an awesome sweater…read more The stitching came loose around the collar. I took it back and Lori(?) dealt with it without a hint of despair. This was the last sweater in my size so she sent it to their tailor to have it repaired. Once repaired it came apart again. The Elliot Row staff looked closer at it discovered it was a design flaw with that particular sweater. They immediately offered to replace it for equal value for any item(s) in store. The staff was/are professional in every way. Their product knowledge, selection and service level are high. I will shop there for the foreseeable future. Support local business, shop online. Thanks.

The shop is actually called Elliot Row Men's Wear, and the owner has no buss. Ethics. I purchased a…read morebelt ($65) we get home find it is defective, i form the manufacture, who forwards it to the store. The owner (lady) makes the arrangement to send me a belt for my son ASAP because of his concert in 5 days. She asks for the numbers on the back, I ask my son to relay them to me as I am out of town, he gave the wrong ones, or didn't look, typical teen, now she says there is to much confusion and will not honour the agreement she made, and to do now what she wants my son will not have the belt as promised by her, if she had said this a week and half ago we might have had a chance to correct it before his concert. She has no ethics, the salesman pass the buck, and she speaks with a forked tongue.

I have been here many times and they offer a nice selection of very high quality mens clothing by…read moredesigners such as Hugo Boss and Versace. Most of the sales staff are very friendly and helpful but there is one guy who acts like a used car sales man. He constantly tries to push me to buy things I don't want and has a fake kind of friendliness. Their prices are much higher than what I normally pay at boutiques in the United States. I asked them why their prices are so much higher despite the current exchange rate and he got annoyed. He arrogantly denied that his prices were higher than the US and said that all Hugo Boss boutiques are required to have the exact same prices world-wide. I told him I could prove otherwise with receipts that I have from the US and various approved websites. He was quick to interrupt me and then say that he has been all around the world and that Canada has cheaper prices on Hugo Boss than most other places. For example, he said in Europe, they are far more expensive. I agree that the prices can be higher in Europe BUT he had just said a few minutes prior that all Hugo Boss boutiques are required to have the same prices world-wide...lol. On 2 different occasions, I asked them to order me something from the official Hugo Boss website. They told me that they don't do custom orders and only have what is in the store. LAZY! Lately, I have been going to the US and buying a years worth of clothing all at once. With the money I save, the trip always pays for itself.

Pricey but everything we have bought for my husband lasts forever and looks good for years!…read moreExceptional service, far beyond the typical retail experience.

I always find something good at this store!…read more I would off course prefer if the women's section was larger... But it's the quality that counts!

In addition to having awesome high quality merchandise, i must give a special shout out to Freeride…read moreand one of their employees Alyssa who went above and beyond in figuring out a way to get me back the wallet I lost while vacationing in Okanagan valley. It had everything in it- passport, Id, wallet, money etc. Someone had found it on the beach and taken it to Freeride, who then turned it into the police, and even tracked me down on Facebook in order to contact my employer to contact me so I'd know to go to police. I had to do extra work to find out who freerides was as they hadn't left contact info to take credit for their amazingly generous efforts on my behalf. Of course, visiting their store after this I was very delighted to have an excuse to purchase truly chic high quality shoes, bikini, and T-shirt. Would definitely recommend stopping in to see the great merchandise and staff if you get a chance!

THE absolute best place for tux and suit rentals! Not only has Black & Lee been on the very top…read moreof our preferred vendor's list for many years, as wedding photographers, here in Kelowna, but we also use them for our own rentals! Recently, we were in having a suit rental fitted for our son for upcoming graduation. The staff are not only welcoming and kind but so incredibly knowledgeable. The experience was amazing and we could not have asked for better service, while still fun and insightful. Our couples over the years have always had great reviews for Black & Lee and they will remain at the top of our referral list!! Thank you, thank you, thank you for being so wonderful!!

Best Skate shop in the Okanogan! Tons of product, Friendly…read moreStaff, all around good vibes. Check it out for your self!

From the owner: During the winter months Freeride Boardshop specializes in snowboards, outerwear, gloves, goggles,…read moreskateboards, footwear, as well as men's, women's and youth apparel. We also tune your snowboards and install and fit snowboard bindings and boots. In the spring and summer we specialize in skateboards, longboards, wakeboards, footwear including sandals, sunglasses, boardshorts, and women's swimwear. In the fall we specialize in all the back to school products such as backpacks, shoes, jeans, hoodies, hats, Saxx underwear, and t-shirts.

I am not sure what has changed, but my most recent experience at Fritz Shoes deviated sharply from…read morethat experienced over the last 32 years. I had developed high levels of trust regarding the quality of stock, staff knowledge and representation of products and the store standing behind the forgoing. I bought a pair of ($160) Birkenstock sandals that fell apart after 2 summers. I brought them, complete with the receipt, into the store where photos were taken, a commitment to bring the issues to the Birkenstock representative was made with a promise to get back to me. Months passed with nothing so I returned to the store and, in the absence of the staff member I spoke with earlier, I left a message. Months passed. I called and spoke with the staff member and then to Daniel who said he would look into it and get back to me... nothing. I returned to the store and left a message for Daniel. Now, following several weeks of silence, I have given up.

I hate shopping, and this was one of my best shoe experiences. I explained some specs I had about…read morewidth, footbed, use, etc and I had two pairs tried on, picked out and paid for within about 20 minutes. And the selection was great.