Excellent service, and follow up. Mike was cheerful and great to work with, and handled…read moretransporting the boxes for shredding with ease and a smile.

I work at a dental office and we did a purge of charts dating back to the 90's. We had about 14…read moreboxes of charts that needed to be shredded. I called national archives and spoke to Brad who gave me an estimate over the phone. I was shocked at how reasonable their prices were. I scheduled a pick up a few days later and they came and took our 14 boxes from the basement without a problem and were so kind and courteous. 3 days later I got the certificate that all our documents had been shredded. My boss and I are so happy with how swiftly this process was and how affordable it was. We will definitely be using them in the future! Thank you!

I recently moved my belongings across the country, and after great communication on the phone (…read morewith Khalil) I chose this facility to store everything. It can be worrisome to imagine arriving to New York after all that time, money, and effort only to discover that what you were told isn't so once you get there. What a relief it was to roll up and find the place to be genuine. Khalil assisted me. He was very friendly, helpful, and professional. He made the process seamless. If you're moving to New York or need to store your things, you can expect a good experience here and at a fraction of what it will cost you to store anything in Manhattan.

Unfriendly property manager Lanzo Wallace. Under new…read moremanagement this place changed. Change the rules of a operation Have to leave this storage facility and find a new one cheaper and cleaner. II recommend it to all of you moved from this facility CubeSmart provide better service and cheaper

These folks had a quick turnaround time. The quality of the work was great. I have no complaints…read more If I need ironwork done I will definitely use them again.

I hired them to fabricate and install an AC iron cut-out. They are professional, the rate was…read morecompetitive, fair and reasonale, their invoicing was professional, accurate, and prompt, the payment options were flexible, and the installation was seamless. They were running late, updated me about the installers ETA and completed the job during my meeting and left quietly after being paid. Thank you for a job well done. I will update should the quality of the cut-out have issues. They also went above and beyond by adding extra support and replacing a short screw without being asked including fabricating the box to match the current style and painting the gate after with an actual roller and not spray paint.

I work for a moving company and contacted them for help with a chair repair, Peter responded…read morequickly, and was very helpful.

My clients dining chairs came back ONE YEAR AFTER PROMISED delivery date WITH ONE LOST! This was…read morean antique set of chairs devalued as there are now an uneven number! They could never find it. Peter gave a feckless apology as if he had no control of the situation. Unreliable, unprofessional, reckless handling of what I entrusted in their care, premises filthy. There are supremely qualified craftsmen out there who also give a damn about their client's satisfaction. Find one and save yourself from a nightmare!

I had a Hepplewhite sofa with a broken leg, and a Shaker-style tiger maple table in need of…read morerefinishing. Matthew and dad did a wonderful job -- on time, in home. Absolutely first class work, no mess, no fuss. I highly recommend these guys, and knew I would like working with them from the initial phone conversation.

Jonathan finished a table for me today, and I have to say not only was he professional and…read moreconsiderate, he was easy to work with. I was going to replace my black old kitchen table and he came up with the most creative, beautiful piece. He takes pride in his work and making clients happy. His labor is not cheap, but you pay for what you get. I would highly recommend Jonathan.

IT's GREAT INTIL YOU NEED YOUR STUFF! Beware!…read more And it's storage so you won't realize how bad UNTIL YOU NEED A CHRISTMAS Or other whatever type items. L ---- my reply Really? Calling during business hours? FIRST OFF, Let me just say that I tried using the redbin phone application. That too is a piece of crap. Actually from DAY ONE it's been a piece of crap. I totally have the email to prove that and that it was to be up and running in a few days. That was Nov 2016. We are now in May 2017!!! It's still a piece of crap. So I should call during business hours? Are you f'ing kidding me? That is just Genius! Ummmm, I DID. REPEATEDLY! Maybe you conveniently didn't get that memo like my emails requesting my items. YOUR VOICE MAIL/PHONE SYSTEM WAS MOT WORKING PROPERLY! IT CONTINUED TO HANG UP WHEN IT WAS TIME FOR ME TO LEAVE MY MESSAGE! TRUST ME, I tried! Luckily IN THE MIDSLE OF MY MADNESS, or not so luckily because no one EVER returned the call anyway, I was able to get ONE VOICE MAIL IN REQUESTING A CALL BACK AND THAT I WANTED ALL MY ITEAMS. Clearly you are under staffed. I also learned you were overbooked AND OVERWHELMED moving collage students ALL OVER BROOKLYN at this time but, that's not my problem. I paid you for a service that was suppose to make my life less stressful. Certainly not a great big headache and incapable of handling the demands. SoOOOOOOoo, please do not attempt to make me the bad guy here because I can easily POST A PRINT OUT OF all my call logs and emails to prove my yelp post Is an accurate review of REDBIN's services!

EDIT: Aside from the nonsense described below, the customer service rep apparently DID NOT record…read moremy new address, which I gave her on the phone yesterday. She even confirmed that I would like her to update my address, I said yes, and then I received a call from the delivery driver this morning checking that my address is my old address (he was outside of my old apartment)! Seriously, wtf? This service is useful and convenient, but the customer service is TERRIBLE. The rep I dealt with seemed unable to answer simple clarification questions without a huge amount of attitude and bizarre miscommunications. When she picked up, I told her that I can't log in to my account because password reset emails never arrive (and aren't in my spam folder, or anywhere else), so can I please just schedule to have my stuff dropped off over the phone? She puts me on hold immediately, and then returns to ask me HOW I WANT MY PASSWORD RESET. I'm like, no, I don't care about that...I want my stuff back, can I schedule that on the phone? She puts me on hold again. Then she comes back and says, "OK, when do you want it?" I ask, "When can I have drop-off? Can you give me some time slots?" She tells me "6-8" tomorrow (Sunday) is available, so I say yes, assuming that means 6-8pm (it didn't). Then she asks me about whether I would like to have the driver wait 20 minutes or schedule bin pick-up for later, and I ask how much it would cost to have the bins picked up later. It's $17, so I pick that option. Then she tells me that I can schedule that online or via phone. I ask if I can't just schedule this later bin pick-up on the phone with her right now, and she gets confused and starts condescendingly "clarifying" about whether I am saying that I want my bins with my stuff in them scheduled later (instead of tomorrow). No, why would I be saying that, when we were just talking about scheduling empty bin pick-up?? And why doesn't it make sense to her that I want to schedule for ya'll to pick up my empty bins while we're on the phone right now, instead of having to repeat this nonsensical process all over again tomorrow or next week? Then she walks through the time slots, and when I stop her to clarify when she says that my stuff will be dropped off between 6-8 AM (because I originally thought she meant 6-8pm), she interrupts me to start repeating the whole spiel, instead of just listening to my simple question for 2 seconds. What the eff? Please hire some better reps.

MakeSpace is definitely worth every penny. Every person I've interacted with since using them has…read morehad stellar customer service. It is a true white glove experience. Recently I moved to Brooklyn from Manhattan being able to keep everything in storage until I found the right place was great and the level of service from the pick-up and delivery crews was amazing. Today, D Pryer, John Mahoney, Demetrio O brought my stuff from storage to my 2nd floor walk-up apartment. They were absolutely amazing! They were professional, kind and accommodating. I was afraid they weren't going to be able to get my couch and arm chair in the apartment. They worked together to strategize a plan on how to get it in the apartment, protecting the couch and the arm chair. I would highly recommend them again.

This is going to be a difficult review. Moving is already stressful on its own but this all…read morehappened during one of the most chaotic moments of my life (#1) and during a time where I was in midst of making some serious life altering transitions. They left me hanging on the day of my move. No warning ahead of time. No email to indicate that they were busy. They had already postponed my initial move by pushing it another day. By the next day, when they were over 3 hours late to our scheduled pickup time, I decided to call in to hear from the rep I had been communicating with and learned they were no longer coming. No rescheduling, but that they simply decided it was no longer worth honoring my appointment. I was in disbelief. The feeling of abandonment especially during at a crucial juncture (#2) is the reason they get a hard 1 star. The pandemic was a difficult time for everyone. Corporations, small businesses, city workers, and the rest of us citizens. During the middle of the worst time in NYC, particularly in Queens, there was enough chaos and uncertainties that people couldn't leave fast enough. I had known of MakeSpace for years and the concept (#3) was enough for me to give to consider giving them my business. I had called in and was told to make an account online where I'd be making all of my arrangements. No deposits were required and I was able to book a storage space as well a move date. The initial pickup was free, but the subsequent appointments would cost $59 each time. There were no bins due to the high demand, so I was sent a good number of packing bags that they claimed were "just as good" as a plastic bin with a lid. (#4) I personally loved the idea of being able to adjust my inventory for all of my items online. The only problem was that I could never actually adjust them and would be forced to email the support team or attempt to call in each time. Other fees included $15 for each mattress bag / covers and $15/50/$75 (small to large) for each item that needed to be tossed. By the time it was moving day, I had everything ready. My life was in boxes and a ton of MakeSpace bags. Our appointment was within the window of 8AM-11AM. By the time it was noon, I had called in and left a message. I didn't hear from anyone until just after 2pm when I learned they weren't coming at all. This wasn't good since I was flying out later that night. I asked if we could push for tomorrow instead and they told me they had no ability to make any appointment in the near future. I asked if there were any other services they'd recommend in a time crunch and my contact mentioned he'll send over a list. He assured me they wouldn't charge me $100 for any adjustments in my appointment that I was allowed to keep the bags (#5). In a stroke of luck, I I eventually found another mover to help me with the few hours that I had left in the day. It wasn't a pretty experience, but I was able salvage my last few moments as a NY resident by getting my things secured. Again, I realize the pandemic was a major culprit in things going wrong for everyone. However, I simply can't get past how poorly managed this all was from the confusing initial planning 6 weeks prior to the near zero communication at the very end. The added stress of finding another mover and leaving NYC was another endeavor and was exacerbated by their lack of service. Two weeks later, I received an email from their support staff that my appointment was "rescheduled" to 3 weeks into the next month. I have no words. __________ (#1) You guessed it, the pandemic. (#2) I had a flight in 6 hours. In another universe, other folks wouldn't be able to afford to stay because their leases were up or they couldn't afford to not move their things. (#3) Manage everything online and also have storage options as well for a relatively low price. Brilliant. (#4) Spoiler alert: They weren't. (#5) Gee, thanks.

THIS BUSINESS IS A SCAM!!!!!…read more I hired them to move out my apartment, and communicated with them all morning on the day of. As soon as they charged my bank account a few hours before they were supposed to show up, they stopped answering my calls/emails and never showed up. I still have not heard from them, and they charged $811 that I am trying to dispute with the bank. I ended up going with Piece of Cake, who were not only MUCH cheaper, but communicative and helpful.

Avoid Boxie24 at all costs. Used them to move from Manhattan to Vermont and it has been a complete…read morenightmare. They took everything, said it would go into "temporary storage," and now refuse to tell us where the items actually. They also suddenly claim they can't deliver outside NYC, even though that was clearly discussed and agreed to beforehand. Every time we call, we get vague answers, no accountability, and no real help. The staff and phone takers are off the charts rude. It feels like our stuff has disappeared into some black box. If you value your time, money, and sanity, stay far away from Boxie24. This company operates like an old school Russian Mafia scam. Crazy high prices for crazy poor service.