Agreed. This store is hit and miss. I also find that their sizing can be a bit all over the place…read more....sometimes a medium fits, sometimes it doesn't and they also have numerical sizes thrown into the mix making it hard to judge what to scoop up without trying everything on (and having to bring numerous options to the change room). I find this place to always be a bit of a madhouse and their cash location is odd...deeper in the store rather than near the door. Their floor staff can also be hit and miss. Some are really friendly and helpful while others will bump into you aimlessly restocking items. Still, they do offer a lot of classic options that are well made and flattering.

Overall I like the quality and options for basic clothes, but full price for some of their stuff…read moreseems a bit nuts. The only reason i say full price is crazy because if you watch they always run 40% full price items deals and etc. So now you know, it ALWAYS goes on sale and even many times a month- no need to pay top dollar. I too find the staff interesting. Sometimes they are super friendly and sometimes either your ignored or unless you look fresh out of Holt Renfrew, you can get snubbed.

If not for their low prices, then at least for the abundance of quirky items, does this place…read moredeserve four stars. Aside from a standard greeter and the fleeting cashiers, there is little in the way of customer service at this store, which is likely a company standard (because there is no way you are getting service in their Granville Street location in Vancouver either). However, Hipster-Spotting is a bottomless treat and the funnest way to kill some time before work. Granola clothes, a respectable vinyl collection, offbeat humor books, laughable trinkets - all is fair game and easily available. My favorite items are the T-shirts, and my favorite T's I have from Urban Outfitters are as follows: 1) Wooderson, with his trademark "alright, alright, alright" circling around his beautiful face. 2) Joy Division, "Love Will Tear Us Apart" and its 12' vinyl cover (sadly bleach stained) 3) Dr. Strangelove 7/30

Kudos to Laura Millar the new manager at Urban Outfitters! You not only exceeded our expectations…read morefor customer services but you're really cool too! On Saturday we had a plan to box up a Crosley turntable that my son had got for Christmas. He hadn't used it in months because he thought it was wrecking his records. So we called the store to see what our options were and she said, "Bring it in". So we drove form out of Calgary to Chinook Mall hoping that things might work out. Well they did. Our son was able to get another name brand turntable instead of returning the Crosely to the factory by mail. Thank you, thank you Laura. You rock! And ps welcome to the friendly city of Calgary :-)

The outlet is a rather different experience from the downtown Brooks Brothers location…read more Well-dressed, eloquent sales people who knows their product inside and out are much harder to find. The store and fitting rooms are not nearly as clean, nor as well organized, however the prices generally make up for that. Of note, the majority of what the outlet sells is a different label and product than the regular store, denoted by the numbers in the logo on the tag. A lot of clothing is specifically made for the outlet. There are, however, on occasion sales that make sorting through overstuffed, unorganized racks of clothing completely worthwhile, as you can pick up $100 shirts for $15! (This is a rare and special breed of sale!) You are best armed with your own knowledge heading in, such as the colours on the labels and which fits they denote, as the sales staff probably doesn't know the difference between the pink and the green labels, but they are entirely different fits. My opinion of this store is that it needs to be kept cleaner and better organized, in order to avoid tarnishing the Brooks Brothers brand. That said, I will continue to shop there, with the prices I have seen.

Aldo is another one of those 'hit or miss' stores for me. Sometimes I'll leave with multiple pairs…read moreof shoes, and sometimes I will try on pair after pair and leave with no bags in hand. I spent the better part of my trip to this mall looking for a pair of sexy boots. Unfortunately, this Aldo was no help to my quest. They had an EXTREMELY limited selection of boots in store. And just to be clear, I wasn't looking for WINTER boots, just fashion boots, so they SHOULD have had ample selection. I also didn't love the fact that I walked in, looked around, and walked out without so much as a single acknowledgement from the staff. BOOOOOOO! Overall, not a good experience. No shoes, no service, no stars.

Aldo Southcentre Store has an excellent staff. Customer service here is one off the best I have…read moreexperienced in Calgary retail field in the past couple years. In the store, I have been helped on couple of occasions by different staff members and they are very professional, very polite and extremely helpful. The bright young man that works there is an excellent addition to this international company.

Was a bit disappointed at first but problem got corrected. What had happened was a paid for the…read moreright game and was given the wrong game. I am living in downtown and I had to make a second trip back to get back the right game. Well no hassle on getting that corrected other than the special trip. Well only reason why I come here is because they have more game selections and its guarantee to be in stock. Other places would be a hit and miss or limited selections. I only get the new games because its mostly for my sister. So for new games its almost higher chance in stock. Nothing wrong with used games but not great for gifts and you don't usually save much from the new one.

Great boutique clothing! I love finding a store with great clothes that are different from the…read morenormal mall wear but won't totally break the bank. I found 2 funky tunics and the staff was very helpful. All in all a great shopping experience. I also found the staff very helpful in giving you the REAL story about whether something looked good or not.

I'm in town from Chicago and stopped by to look for a sweater. What a great store and incredible…read moreservice. They have a fantastic selection from business to casual. All great quality. A young woman working in the store was so helpful. Not pushy at all. We had a few laughs walking around the store. Forman's has high end apparel and great inventory. I found two sweaters that fit perfectly. I will definitely be back next time I'm in town. Highly recommend this store

After my first experience walking into this store, I vowed I would review Formans in the future…read more However, I just didn't want to wait anymore. Are you ready for a long read? My fiance and I are getting married in Toronto in September of this year. His groomsmen and our fathers live in the Calgary, the Caymans, Ottawa, and Toronto. Suiting all these men proved to be a very difficult task. Enter Formans. The staff at Formans are unlike any staff I have EVER met. It is a family run business, and it is clear that they are passionate and proud of what they do. Their store is absolutely gorgeous, with beautiful clothing. Their knowledge is exceptional. Their friendliness is out of this world. And *genuine*. I left their store wide-eyed and speechless. Being self-employed myself, I am often frustrated at the poor customer care received these days. The staff at Formans blew my mind. My fiance and his men look stunning. They have all said nothing but amazing things about Formans. They truly treat you like family. Unfortunately I had an accident a few weeks ago that leave me with a injuries and deformities that will still be evident on my wedding day. At hearing this from my fiance, Simone at Formans surprised me and sent me this absolutely beautiful, large floral arrangement. I called and expressed my appreciation. Actually brought tears to my eyes. This woman owes me nothing and barely knows me. What a kind soul! Men: Go to Formans. Their quality of goods, sales team, knowledge, and hearts are just plain exceptional. I will be boasting about them and sending them as much business as possible because it is 100% deserved. They never asked me to review them but I'm doing this to show them my gratitude and support. Thank you for everything, Formans!!!

Wow, I really like this store, and essentially the most attractive thing about this store is one of…read morethe staff members, I believe he is from Winnipeg and his name is Charley. He is funny, stylish and has amazing fashion sense. If you need anything in the store and it is lacking it, he is very quick to take down your specs and contact you when they do. Fantastic service! Leo's all around is crazy sick, great window displays, and interior design, good area of designer jeans plus we are talking fashion by Betsey Johnson, Free People, Acne, Young Fabulous and Broke, just to name a few. This is a store with solid lines of both men's and women's fashion, but be on the lookout for Leo's accessories; Bling and Da Bomb. Great necklaces in silver with a simple initial hanging in lower case letters, wonderful belts and kick ass bags and purses. They are moving into Aussie fashion, it's the swagger sensation for the new season, and I find that their pieces although pricey are quite unique. Check this Leo out folks; his bark is as big as his bite.

First off let me say that Ren R.'s review has some erroneous facts within it. "Leo Boutique is one…read moreof the few boutiques left in Calgary after the recession". This statement is simply not true, as more boutique style stores have opened in Calgary over the last two years or so than ever before in recent memory. Shops like Brooklyn, Henry, Bloke Clothing among others, as far as I know the only boutique style store that has closed because of the recession is Smyth and Kang. More to the point, Leo Boutique is great, has many brands and styles not often found in Canada such as Acne, but also featuring more common up and coming brands such as Nudie and Cheap Mondays and other great Swedish brands. Great service, the decor is also very simple but equally elegant. This is one of 17th ave's best