I cannot say enough great things about the staff at Ideal. Setting up appointments is super easy…read moreand VERY convenient! The staff is knowledgeable and friendly. We thought bringing a foreign car to the rugged north - with no dealership in sight - was a dicey decision, but the folks at Ideal have taken care of everything that our precious VW Beetle needs. I feel that we are treated very well and we receive expert care here. As a woman, I'm giving extra kudos for the Ideal staff, because they make me feel heard and respected. I am an old school motor head, having wrenched on cars with Dad decades ago. Sadly, so many shops and dealerships have acted as if I didn't know a dipstick from a torque wrench. The folks at Ideal put me at ease right away and make me feel very confident with their estimates and opinions. While I never hope to have car trouble, I hope that I can always limp to Ideal to get things fixed!!

They were super communicative and really came through in an unexpected time of need. Not only was…read moretheir work impeccable, the cost was lower than the estimate because the labor time was shorter than expected. It would be easy to leave the few dollars tacked on the end because I wouldn't have known otherwise, but no. Now that's appreciable honesty right there!

Small place but very friendly environment. I got a great vehicle for a great price and I am very…read morepleased. The service is outstanding and there is nothing quite like this little place around. I looked all over town at used dealerships and they had nothing that wasn't badly rusted out(expected here in the UP) but I came to Gat and found a nice 04 Mazda MAXX and I am happy with my car. I love this little place and would recommend anyone looking for a decent used vehicle at an affordable price to make your way down. Jim treats you like family.

My husband and I experienced the some horrible customer service! I have been torn on whether or not…read moreI was going to submit this review but it just hasn't sit well with me after the treatment my husband and I received. We stopped in sometime ago to find out more about how this dealership works and the girl who was working was extremely unprofessional and quite rude. I don't know her nationality. When we asked questions she seemed like we were bothering her. Barely made eye contact, and gave one word answers and even had headphones in her ears! I did score this review 2 stars only because they had a good selection of vehicles and the office itself was really nice inside. She doesn't seem to have any customer service skills!

BUYER BEWARE sold me a vehicle with preexisting problems, which they charged me to fix. The…read morewarranty pushed on me doesn't cover any of the problems, that was another lie. Told me they would help me with any problems that arose. All lies. Don't get stuck with a lemon!!

EXCELLENT buying experience with Nick; his knowledge and customer service are outstanding! I love…read moremy new-to-me car!

They wouldn't detail my car because it was too dirty! Hmph, professional detailing only if your car…read moreis already clean.

I just purchased my first brand new car. I went in looking for a used Chevy Malibu. I knew ext ally…read morewhat i wanted and they were completely honest with me that they payment would be about the same if i was to go with a new car. I walked out with a smile on my face. They had the car I wanted within a couple hours. I will not be buying from anywhere else. I worked with Jim for a sales man. He called me the next day to make sure I still loved my car. He even went out of his way to help get it to the body shop two days after purchase, I had hit a deer and needed repairs. I never understand why people always say they don't like Riverside. Personally I don't think they have ever gone there. Wonderful people, and wonderful service!

First I must admit that I am the most ignorant used car buyer alive…read more I utilized Riverside Escanaba three times and was sold a bunch of bs three times. A 2005 Yukon xl. Can't expect much got less. Second a 2008 Yukon XL never made it home, 54 miles and the oil pressure alarm came on and said stop. $1600.00 Now a 2016 Yukon Denali. $1500.00 in repairs still no air conditioning. Brake repair, ball joints replaced and alignment. Do not buy in Michigan no disclosure no recourse. I hate being lied to but good used car salesmen do it well. Can't understand why they need to screw you. Obviously very disgruntled and disappointed in what the used car industry has become.

My 18 year daughter was on a solo road trip through town today from Marquette down to SE Wisconsin…read morewhen the check engine light came on. I found this place on yelp and suggested she stop by to get it checked out since she still had a long drive ahead of her. She received excellent service. They quickly checked things out, gave her the paperwork, and advised that a repair could wait until she returned home. Mary at the front desk was super kind and friendly as well. Thank you for taking care of my daughter today!

Karl and Mary are great to work with. If integrity and great service matter, this is your repair…read moreshop. 5 stars!

Tiffany did an excellent job of explaining the high tech features of the navigation system!…read more Fred Bieti

Did an outstanding job in repairing my 2012 Yukon XL Denali after I jackknifed a trailer. Had to…read morereplace my left quarter panel and repair the bumper plus some behind the panel structure. Vehicle was returned to me looking like a new vehicle inside and out.

I was on a business trip driving from Wisconsin when my car started acting up, and I barely made it…read moreto Manistee. They were the only place open on Saturday so I gave them a call. They were able to get me in to asses the problem very quickly, and were very helpful and friendly! John was also able to do all the leg work for me, calling the Honda dealership to ensure what they found was the correct thing to repair, called Honda about warranties, and also contacted my extended warranty company to ensure all is covered. I should have my car repaired quickly after the part arrives in a day or two. In the meantime they are finding me a rental car to use for my business trip so I don't miss my appointments this week while my car waits to be fixed! Excellent customer service! Super friendly staff, and I cannot write enough good things about this place. If you need work done on your car, this is the place to go! Thank you!

Pleasant and knowledgable staff. Facility gorgeous especially compared to other used car lots I…read morehave seen around here. If I purchase, this will be my FIRST used vehicle since 1984 (I buy a couple new vehicles every couple years),