I cannot say enough great things about the staff at Ideal. Setting up appointments is super easy…read moreand VERY convenient! The staff is knowledgeable and friendly. We thought bringing a foreign car to the rugged north - with no dealership in sight - was a dicey decision, but the folks at Ideal have taken care of everything that our precious VW Beetle needs. I feel that we are treated very well and we receive expert care here. As a woman, I'm giving extra kudos for the Ideal staff, because they make me feel heard and respected. I am an old school motor head, having wrenched on cars with Dad decades ago. Sadly, so many shops and dealerships have acted as if I didn't know a dipstick from a torque wrench. The folks at Ideal put me at ease right away and make me feel very confident with their estimates and opinions. While I never hope to have car trouble, I hope that I can always limp to Ideal to get things fixed!!

They were super communicative and really came through in an unexpected time of need. Not only was…read moretheir work impeccable, the cost was lower than the estimate because the labor time was shorter than expected. It would be easy to leave the few dollars tacked on the end because I wouldn't have known otherwise, but no. Now that's appreciable honesty right there!

Small place but very friendly environment. I got a great vehicle for a great price and I am very…read morepleased. The service is outstanding and there is nothing quite like this little place around. I looked all over town at used dealerships and they had nothing that wasn't badly rusted out(expected here in the UP) but I came to Gat and found a nice 04 Mazda MAXX and I am happy with my car. I love this little place and would recommend anyone looking for a decent used vehicle at an affordable price to make your way down. Jim treats you like family.

My husband and I experienced the some horrible customer service! I have been torn on whether or not…read moreI was going to submit this review but it just hasn't sit well with me after the treatment my husband and I received. We stopped in sometime ago to find out more about how this dealership works and the girl who was working was extremely unprofessional and quite rude. I don't know her nationality. When we asked questions she seemed like we were bothering her. Barely made eye contact, and gave one word answers and even had headphones in her ears! I did score this review 2 stars only because they had a good selection of vehicles and the office itself was really nice inside. She doesn't seem to have any customer service skills!

BUYER BEWARE sold me a vehicle with preexisting problems, which they charged me to fix. The…read morewarranty pushed on me doesn't cover any of the problems, that was another lie. Told me they would help me with any problems that arose. All lies. Don't get stuck with a lemon!!

They wouldn't detail my car because it was too dirty! Hmph, professional detailing only if your car…read moreis already clean.

horrible had my car for 2 months and didn't even get the problem solved would not recommend went in…read morefor a fuel pressure code and left with a fuel pressure code after 4000 dollars

I just purchased my first brand new car. I went in looking for a used Chevy Malibu. I knew ext ally…read morewhat i wanted and they were completely honest with me that they payment would be about the same if i was to go with a new car. I walked out with a smile on my face. They had the car I wanted within a couple hours. I will not be buying from anywhere else. I worked with Jim for a sales man. He called me the next day to make sure I still loved my car. He even went out of his way to help get it to the body shop two days after purchase, I had hit a deer and needed repairs. I never understand why people always say they don't like Riverside. Personally I don't think they have ever gone there. Wonderful people, and wonderful service!

Prior to moving to Minnesota, my wife and I purchased a used car from Riverside. The claims made…read moreincluded one owner, local trade, and that the owner was a reputable member of the community that worked for the Secretary of State. Aside from a "Clean" history, it was clearly indicated on the RD-108 "Application for Michigan Title and Registration" form that there was no damage or prior salvage. The car was priced appropriately, and the salesman even cut $500 dollars off the asking price right away. He claimed they didn't know much about the car, but I think he was lying. I took his word for it, and brought the car home. My mistake. The car didn't leave my garage in Michigan for 30 days. Why? Because it would not start after I had parked it there. What I found included a broken starter motor that was damaged by a failing flywheel. The oil pan drain was stripped out, and the sway bar was broken. Sway bars are very durable, so how did this one manage to snap? Keep reading to find out. I believe Riverside knew that the car needed major repairs and wanted to get rid of it ASAP. I will also assume some responsibility as I did not conduct a thorough inspection prior to buying. After 30 days of making weekend trips from Minnesota, I finally had the car fixed and on the road. This was only a minor problem compared to what we learned next. Upon arrival in Minnesota, I applied for a MN Title. I received one in 5 weeks that had a big red stamp on it. "Prior Salvage". I called Riverside and asked them what there history report said about the vehicle. The woman on the phone found the record and said there was nothing on the history. I paid for a separate vehicle history and found that before arriving at Riverside, the car was checked into Corey's Auto Salvage in Ingalls, MI. Damage type was listed as "Junk And Salvage". Deposition said "Sold". However, this report did not say when and where the car was damaged. I called Riverside again. I explained to the woman on the phone that my report said Corey's Auto Salvage on it. There was silence before she replied that the report they have listed a "Minor" accident in Florida. I asked for their report and she obliged. Upon reviewing their report, the accident was not minor. It is described as a front end impact that resulted in deployed airbags and the vehicle being towed from the scene. The next item on the report is that the car is being registered in Michigan. The date correlates with its arrival at Corey's. I called Corey's. They could not legally provide too much information, but told me exactly what I needed to hear. They only buy TOTALED vehicles from insurance. With this new information I called Riverside again. Coincidentally, the salesman who sold us the vehicle had called a couple weeks prior to check on how the car was treating us. I thought it was only appropriate that I talked to him. His demeanor quickly changed when I explained what was going on. To put it simply, I told him that I didn't want this to get stupid. They obviously sold me damaged goods. The Bill of Sale and RD-108 should be null and void. Give me my money back. You can have the car back to auction off or whatever you so choose. Needless to say. Riverside decided to act stupid. They claimed that they had no way of knowing and that the sale, although unfortunate, is final. We decided to pursue legal action. I contacted the best lemon law Lawyer in Michigan. She obtained a certified title history (This is a government document that goes into much greater detail about a vehicle history than any online history report). She had some bad news for us. The car had been totaled and was obviously the victim of a title washing scheme. Michigan is apparently too lenient with titling laws, hence you can total a vehicle out of state, and sell it to a Michigan salvage yard. They fix it, and alakazam you have a clean title. Her honest recommendation was to drop the case. The reasons being 1.) that the court costs would be very high. For example our next move would be obtaining a court approved appraisal of the vehicle which could cost $1500+. 2.) Riverside would likely exhaust us financially in court, knowing that they have the upper hand in a state that does little to enforce titling laws. 3.) Legal action would be very time consuming and we could not afford that as professionals working two states away. Lessons learned: Obtain 2-3 vehicle history reports to get a more complete history Don't purchase a vehicle from Riverside

Karl and Mary are great to work with. If integrity and great service matter, this is your repair…read moreshop. 5 stars!

I went in to get my coolant pressure test and they figured it out was water pump and fixed it…read morebefore the day was over. Great mechanics and overall atmosphere. Also they do great exhaust work for trucks. I brought my 3/4 ton in and my half tons. They also scheduled me to have appointment and get truck back same day too I thought was really convenient. Other shops get to it when they get to it

Did an outstanding job in repairing my 2012 Yukon XL Denali after I jackknifed a trailer. Had to…read morereplace my left quarter panel and repair the bumper plus some behind the panel structure. Vehicle was returned to me looking like a new vehicle inside and out.

I had two unfortunate situations in the last couple of weeks with different vehicles. The first was…read moremy own car broke down in downtown Iron Mountain at 11:30 at night. My car could not be towed and needed to be flat bedded to a local body/repair shop. Wade Edward's was on the scene 10 minutes after receiving my roadside assistance call. The second occurrence was with the rental car I had to replace my car, which had a tire blow out. After waiting in the phone for almost a hour and a half with the rental company's roadside assistance, never speaking to a human being, I decided to hang up and just call Wade. Once again, Wade came out to give to change my tire within 15 minutes of my call. He was great to work with in both instances. The first night, he took the time to help me and my dog, who was riding with me in my car, get to our local destination by around midnight. As for the tire blow out, when he realized it was on a rental and that I would be responsible for the repairs, he invited me to come into his dealership to have his team see if the tire could be repaired at no charge. Unfortunately, I ended up needing to replace a rental car tire but his staff took great care of me. Awesome experience. While I'm not certain of this, I suspect they gave me the "Friends and Family" discount. I really appreciate all his and his team's help. I'm a long way from home and it was nice to meet some people who are just good people and cared about me/us. If I was in the market for a new car, I would be very confident in giving him and Edward's Automotive my business. Maybe I will anyway.

Pleasant and knowledgable staff. Facility gorgeous especially compared to other used car lots I…read morehave seen around here. If I purchase, this will be my FIRST used vehicle since 1984 (I buy a couple new vehicles every couple years),

you guys offweed $1,000 never did you offer half. I offered it as a middle ground and you shut it…read moredown. after the test drive it had white smoke coming out of the tailpipe and you said ones nebulae you cleaned the system and it was brining it off. I also brought attention to the oil dripping and was told to keep an eye on it could have been messy from the repair. trucks since been sold put more money into that I purchased it for. coming in here how ever long and lying about what was offered is crazy work.