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Marks and Spencer

3.6 (7 reviews)
PriceyDepartment Stores
Open 8:30 am - 7:00 pm

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House of Fraser - Bargain hunting

House of Fraser

(3 reviews)

£££

Croydon

Visited the store to return a faulty necklace I had bought from Hobbs for my daughter's birthday…read more Received the most diabolical treatment from a (can't really call her a lady) who claimed to be the Store Manager (she also claimed to be a lawyer). She abused her power, calling security on myself and my sister to be removed, I was aghast and security did not remove us as there was nothing to be removed for, they too where somewhat confused. She caused an extreme spectacle of herself in front of staff too. As a life long shopper who spends good money at HoF this store has changed for the worse. This was all to do with an exchange for a faulty chain but when I saw her behaviour I did not want that store to have my hard earned money. As we could not be removed, she decided to get more spiteful and said I could not have the full refund and replaced the broken chain and then gave a receipt for less money than I had paid for it, despite having my statement as proof of payment. She clearly was clueless as to the law and sales of good act when it comes to faulty goods. However, good did transpire, I was able to go to another branch of Hobbs, explained what happened to a wonderful Store manager. Full refund, she did not even ask to see my bank statement. Avoid this branch at all cost, this woman is vile.

House of Fraser is, well, House of Fraser…read more Located in the Centrale shopping centre of Croydon over 4 floors providing clothing and home wear concessions. Sometimes confusing dealing with assistants as they tend to only be able to help in their own area. Oasis of restaurant in the basement and coffee shop on ground floor.

Marks and Spencer - deptstores - Updated May 2026

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