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Markim

5.0 (1 review)
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Services - Markim

Plumbing inspection

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2 months ago

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Air Assurance Heating, Air Conditioning & Plumbing

Air Assurance Heating, Air Conditioning & Plumbing

(37 reviews)

service request moms called the company we have hired…read morepreviously for maintenancing the air conditioning unit to help resolve a plumbing issue at the house where her brother lives. the drainage system for the two toilets was in a state of complete backup, which was not catastrophic because of his proximity to her house, and the experiences he has with bedpans, but of course, is useful to have working. quality the service was excellent, with the crew of workers arriving quickly, from what i was let to know, and utilizing skill and commitment in the craft of plumbing to navigate the drainage system that connects from the roof through underneath the house. also, when i passed by after walking around the neighborhood, the worker, who we will call tall guy for now, started toward the bin when i'd called for him to open the lid of the recycling bin at the house for me to slam some trash off the street. value too much gas, climbing, and human interaction. tall guy, if you did not get the payment you need, (539) 525-5464. value

Long-time customer since 2014 (over $15k on a full HVAC system and $5.5k on a minisplit) and this…read moreis the first time I've felt the need to leave a negative review. The technician was professional and courteous. The issue was not the work itself, but the lack of transparency and the lack of response afterward. I asked for a breakdown of parts and labor and whether there were any alternative options or pricing tiers. None were available, and no one could explain the pricing beyond "that's just what it is." The $3,100 charge for a water heater felt high, especially given that I was told there was only one option and no flexibility. I later received a call from the plumbing manager explaining that the higher cost was due to an extended warranty and the use of brass parts, which I appreciated. However, I still never received a clear breakdown or the ability to compare options. I followed up multiple times with management and ownership to share feedback and ask for clarification and never received a response. That lack of engagement is what ultimately led me to post this review. I'm sharing this so others know what to expect: the work itself may be fine, but if you have questions about cost, want to understand what you're paying for, or hope for engagement when concerns are raised, you may not get it. I'll be going elsewhere for plumbing work in the future. The photo attached is of a part that was left in my driveway -- not a major issue by itself, but it added to the overall impression of a rushed and impersonal experience.

Better Air Duct Cleaning - Before and After Photo

Better Air Duct Cleaning

(6 reviews)

David was great! I called about some airflow problems, and he took the time to walk me through…read moreseveral troubleshooting steps I could do myself, explaining everthing in detail using layman's terms. With any luck it fixes my problem, but if not, I'll DEFINITELY be calling him back. I love that he was willing to provide what service he could over the phone, where others might have charged for an inspection. He clearly has the interests of his customers at heart.

You really only know how good a person or company is when something doesn't go as planned. This is…read moreone of those times. Tommy showed up after sending apologies for being late (traffic). Didn't have to, he wasn't late. They said he'd be there 8-10a. Said "GPS says I'll be there for 8:17a". Good start in my book. Tom toured the 2 floor home. It has brand new oil furnace, forced air in an "octopus" vent system, so we expected to be paying their high range of $500ish. That's half what others have quoted us though. We opted for sanitizer as well (with Moms allergies we decided to since it was being done). That was $200-250. Has a nice lemony scent for a little while, minor. Lasts less than an hour. Tom finished his work 1-2p and while he did turn on furnace to see if debris came out anywhere, nothing of note did at that time. It happened later on that soot and debris came out of all the vents. We contacted Tommy and here's why he gets the five stars he deserves. He immediately apologized profusely. He said while he's not sure why it was doing that now and didn't before, he will come right back out as soon as possible. He couldn't return until Saturday, he was on jobs when we told him (the day after, so one day was in between). And return he did. He texted his arrival time and apologized again when he showed up. He's genuine in demeanor, I don't get that vibe that he knew something was off. He was sincerely sorry and felt bad the job wasn't satisfied, worse felt bad my Mom's allergies were triggered. He spent several more hours this morning cleaning up anything he saw, and of course troubleshot where he thought the catches of debris may have happened. Very "extra" thorough, as best he could. Tommy stood by his work. His very words were he warranties his work, an actual warranty or moral one I don't think that mattered to him. He and I agree, the home's octopus vents and setup possibly made this job more difficult than a usual one. To me, it's how you handle those ones that go haywire that highlight what kind of a person and company you are. These guys passed with flying colors.

Markim - plumbing - Updated May 2026

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