UPDATE Aug 2016: This update is not a revision of the original review or the rating. Rather this is to note that one of the owners of MGD messaged me in mid-August 2016. MGD recently hired an additional staff to help alleviate the workload, partly to prevent administrative mistakes and inconveniences from happening again. I'd like to applaud MGD for taking feedback from public forums seriously and in a positive manner. My opinion of MGD has always been that it is a competent and quality garage door installer with great product, workmanship and pricing. The administrative error, though unfortunate, never sways myself from recommending it to others. Thank you MGD for striving to improve customer services even at a cost to adding staffs. Thank you Yelp for providing a medium for business owners and customers to communicate.
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Original Review Below:
I hired Markham Garage Doors (MGD) to replace my garage door. The installation workmanship was fine enough. They not only replaced the door and the frame, they also replaced the old weather stripling. Home Depot wouldn't do this. Unfortunately, the salesman mixed up our appointment. We had email confirmation for the appointment. I took a day off work to wait for the installer. When he failed to show up in the morning, I called the office. They didn't put our installation on the schedule! They wouldn't work after hours or weekend, so I was stuck taking another day of vacation to wait for them. They did show up on time the next time.
In terms of pricing, MGD is cheaper than Home Depot even when Home Depot put their doors on sale at 15% off regular price. (Hint: now you know you can negotiate over 15% off when you interview with any garage door installation company.)
While MGD carry a few manufacturers, they definitely promote Clopay products to residential customers. In this regard, they are no different from a few other major players in the market. If you can spend more for a nicer door, they represent 2 other really nice manufacturers. Truly exquisite doors and expensive, too.
If it is only for the price, product and installation workmanship, MGD is worthy of 5 stars. Mixing up installation appointment is a major minus. It appears their salesmen are not doing a great job in wrapping up the administrative loose ends. As minor as the mistake, it caused a big inconvenience on my end, not to mention that I wasted a day of vacation sitting at home for no good reason. To avoid issues, you may call them a few days before scheduled time to reconfirm appointment. read more